| Title: | VAX and Alpha VMS |
| Notice: | This is a new VMSnotes, please read note 2.1 |
| Moderator: | VAXAXP::BERNARDO |
| Created: | Wed Jan 22 1997 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 703 |
| Total number of notes: | 3722 |
Who would any of you turn to for the best crash dump analysis. I have a
customer whose Alpha keeps crashing and all we can tell him is that it
looks like a 3rd party driver. Is this usually the best we can come up
with in a good crash dump analysis or is there someone out there who
is better at extracting this type of information than most.
Any suggestions ?
Regards,
Ray
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 415.1 | Start With CANASTA... | XDELTA::HOFFMAN | Steve, OpenVMS Engineering | Thu Apr 03 1997 16:03 | 26 |
We obviously have a few of these folks here in OpenVMS
engineering.
Sometimes, these crashes are easy to identify the cause.
And sometimes, they can take days or weeks of digging...
One should be clear around the cost of this -- we (DIGITAL)
can certainly extract this information and start to debug
the cause of the crash, but if this does end up a third-party
driver bug, someone (DIGITAL -- or if we have a customer PO,
the customer) ends up eating the cost of the debugging.
More often than not, these need to be worked out with the
appropriate folks involved -- this involves getting any of
the relevent third-party maintenance organizations involved
in a discussion early on. (And I do *not* intend to mean
"pointing the finger" here.)
The cheapest alternative in these situations is often to shut
down the third-party driver, and see if the crashes continue.
If not, I'd definitely get the third-party involved...
You can also run the crash against CANASTA, to see if this
is a recognized crash. See note 233.* here for how.
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| 415.2 | EVMS::MORONEY | UFO rides - five bucks. | Thu Apr 03 1997 16:04 | 4 | |
CANASTA will tell you if it's a known problem (known to CANASTA anyway) and it'll be a good entry for its database if it is a new problem. See note 233. | |||||
| 415.3 | New Dump as cmpared to an old dump | ODIXIE::RREEVES | Fri Apr 04 1997 09:56 | 7 | |
Thanks I already tried CANASTA via a CSC specialist and the dump was
not something which has been seen before.
Regards,
Ray
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