Conference decwet::networker

I think it is important that things worked ok during
the evaluation.... that points out that this might be
a licensing issue.  Is this the same customer you 
corresponded to Rich about?  I don't recall seeing
the same details in that mail, this type of detail is
really important.

It sounds like they let their evaluation copy expire
before putting the new licenses on, is that so?  What
shows up in their Server->Registration window?

One could try doing a partial uninstall
of NSR, renaming the nsr directory to something
else and reinstalling NSR.  Then run jbconfig, delete
the eval enabler and reenter the new enablers.
Does the jukebox work now?  If so, you should be
able to stop the NetWorker server service and 
move the old server indexes and mmvolume files
to the original places and restart the server service
(you'd lose the fact that you'd labeled a new tape in
the media database, I suggest relabeling it if you want
it).  If it doesn't work, stop the networker server service
and move all the saved files back to their original
location and restart the server service.

    <I think it is important that things worked ok during
    <the evaluation.... that points out that this might be
    <a licensing issue.  Is this the same customer you
    <corresponded to Rich about?  I don't recall seeing
    <the same details in that mail, this type of detail is
    <really important.
    
    This is a different customer that is having this problem. If it is the
    same I will duly note that.
    
    <It sounds like they let their evaluation copy expire
    <before putting the new licenses on, is that so?  What
    <shows up in their Server->Registration window?
    
    The evaluation copy expired. They uninstalled NSR and did a clean
    install. The Server-> Registration shows Networker/Turbo 10
    and JSM - 8.
    
    
    <One could try doing a partial uninstall
    <of NSR, renaming the nsr directory to something
    <else and reinstalling NSR.  Then run jbconfig, delete
    <the eval enabler and reenter the new enablers.
    <Does the jukebox work now?  If so, you should be
    <able to stop the NetWorker server service and
    <ove the old server indexes and mmvolume files
    <to the original places and restart the server service
    <(you'd lose the fact that you'd labeled a new tape in
    <the media database, I suggest relabeling it if you want
    <it).  If it doesn't work, stop the networker server service
    <and move all the saved files back to their original
    <location and restart the server service.
    
    They don't need to do this since the scenerio does'nt apply here.
    
    I had her delete the autochanger and device, and run jbconfig again and
    this time we configured it instead of choosing automatically. Had her
    do a label again and the verifying  still stays there.
    
    Ed
    NT/Backoffice
    

When you mean a clean install, does that mean
they did a complete uninstall (all indexes and
volume indexes were removed, not partial)? 
The license names look ok, if they could just
check what it says in the Expiration Date field
for those licenses, it should either have a date
or say that there is no expiration (if they've
entered the authorization code).

Deleting the autochanger and devices won't help
much if there is a licensing issue, one would need
to remove the res files and indexes (client & media)
to check that, which is what .1 suggests.  We may
want to revisit that later.

thanks,

Amy
[email protected]
decwet::lenox

    Amy,
    <When you mean a clean install, does that mean
    <they did a complete uninstall (all indexes and
    <volume indexes were removed, not partial)?
    <The license names look ok, if they could just
    <check what it says in the Expiration Date field
    <for those licenses, it should either have a date
    <or say that there is no expiration (if they've
    <entered the authorization code).
    By clean install, I am saying that the disk was reformatted, NT was 
    reinstalled, NSR was reinstalled. This was not done for this problem.
    They had to replace their disk.
    The expiration states - no expiration-
    
    The customer is becoming very anxious since they have not been able to
    back their system up in 2 weeks. 
    Thanks
    Ed 
    Deleting the autochanger and devices won't help
    much if there is a licensing issue, one would need
    to remove the res files and indexes (client & media)
    to check that, which is what .1 suggests.  We may
    want to revisit that later.

I think this is a duplicate of topic 562, which apparently
never was posted into the support notes topic (which means
it fell through the cracks).

Will verify as soon as I get any requisite hardware, today
or tomorrow is the earliest.

Amy
[email protected]
decwet::lenox

This problem hasn't been duplicated in engineering
as yet with a TZ885 or a TZ877, an update will be
posted when the IPMT is resolved.