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Conference decwet::networker

Title:NetWorker
Notice:kits - 12-14, problem reporting - 41.*, basics 1-100
Moderator:DECWET::RANDALL.com::lenox
Created:Thu Oct 10 1996
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:750
Total number of notes:3361

626.0. "RPC Error Unknow Host" by TINCUP::CSENCSITS () Fri Apr 25 1997 10:48

Having a problem with NETWORKER FOR NT V4.3 on a 2100 running NT V4.0 with Service Pack 2
installed. Configured the system with 23 clients mostly NT V4.0 with SP2 in.
Some are Win 95 SP1 in. Also some users have yet to install the client.
The backups are scheduled to kick off at 23:00. Full backups on Friday night
and incremental the rest of the week.

After the install the first night the clients/host got backed up ok. That was
Monday or Tuesday night. Then Wed and Thursday none got backed up. All had
the error listed below. I extracted part of the log file from one node.
IDSSRV1 is the server node running NETWORKER. The tape drive is a TZ877 with
the stacker. The server has 300 licenses installed and the autochanger.
Permanent authorization code has been requested.

Last week I had the same results so thinking I messed something up (also the
tape drive went disabled) I removed everything and reinstalled the software
from scratch after a hardware reboot. New set of tapes were used.

This node is a DC, wins server, SQL server and a development system so can't
reboot at will. Disk in use for NETWORKER has 1.2 gb free.

Thanks in advance for any assistance
John Csencsits
592-4486

Apr 24 23:00:58 idssrv1.cxo.dec.com: 
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:C: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:C: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:C: save: Cannot start a backup for C: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:D: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:D: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:D: save: Cannot start a backup for D: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:E: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:E: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:E: save: Cannot start a backup for E: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:F: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:F: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:F: save: Cannot start a backup for F: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:G: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:G: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:G: save: Cannot start a backup for G: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:REGISTRY: 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:REGISTRY: save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:REGISTRY: save: Cannot start a backup for REGISTRY: with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 3 retries attempted
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap save: RPC error, Unknown host
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap save: Cannot start a backup for bootstrap with server `idssrv1.cxo.dec.com'
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr: Either a printer isn't defined for printing the Bootstrap for this savegroup,
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr: or the '-PPRINTER' part of the notification resource is absent.
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr: Please correct as appropriate.
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap printing bootstrap information failed (reproduced below).
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap April 24 23:00 1997  idssrv1.cxo.dec.com's bootstrap information Page 1
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap   date     time    level       ssid  file  record   volume
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97  9:57:16   full      26517     6       0   idssrv1.cxo.dec.com.001
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97 19:13:54      9      26586    57       0   idssrv1.cxo.dec.com.001
Apr 24 23:00:58 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97 21:39:44      9      26653    78       0   idssrv1.cxo.dec.com.001
Apr 24 23:00:58 idssrv1.cxo.dec.com: 
Apr 24 23:01:34 idssrv1.cxo.dec.com: NetWorker index: (notice) nsrim has finished checking the media db
T.RTitleUserPersonal
Name
DateLines
626.1DECWET::RANDALLMon Apr 28 1997 14:125
Make sure that the command 'ping idssrv1.cxo.dec.com' works from a command
window on the server and clients.  If that doesn't work then something is 
wrong with network name resolution.  

-- Rich Randall
626.2ping/tracert workTINCUP::CSENCSITSMon Apr 28 1997 15:407
able to do pings and tracert to all the client nodes that NETWORKER could
not get to.

put together a batch job and just ping'd all the nodes. have selected the
group and started it. will see what is the results of this run.

There are 23 clients and 23 errors all RPC Unknown node.
626.3topic 55 is a good place to startDECWET::LENOXwhen is recess?Mon Apr 28 1997 15:5214
Topic 55 is the troubleshooting topic for Windows NT issues.

To start, check out if your portmapper is running on the
server ok, if any other portmappers are running, etc..
Try starting the portmappers on the clients and see if 
that makes a difference.

Please check out the rpcinfo information in 55.2, please
also check out just using nsr_ping (55.8 & 55.9).

If this isn't useful, we'll probably want output along
the lines of the nsrsup.bat file (except I really am not
interested in the daemon log and other really long files).
626.4DECWET::KOWALSKIOfficial Beer Test DummieMon Apr 28 1997 16:369
    You definitely want to check whether the clients can
    resolve both the long and short versions of the server's
    hostname.  The error you are seeing is typically a
    result of problems with name binding.
    
    Any problem client will do, you don't have to check all
    23.  It's a systemic problem, it seems.
    
    Mark
626.5different errorTINCUP::CSENCSITSWed Apr 30 1997 13:0563
using note 55, have populated HOST and LMHOSTS with all the node names.
able to ping all the clients. none are DHCP. all Static IP addresses.

Have configured the client IDSSRV1 (which is also the server) into the Default
group and started it.

Apr 30 12:36:15 idssrv1.cxo.dec.com: NetWorker Savegroup: (notice) Default
completed, 1 client (idssrv1.cxo.dec.com Failed)
Apr 30 12:36:15 idssrv1.cxo.dec.com: Start time:   Wed Apr 30 11:01:43 1997
Apr 30 12:36:15 idssrv1.cxo.dec.com: End time:     Wed Apr 30 12:36:14 1997
Apr 30 12:36:15 idssrv1.cxo.dec.com: 
Apr 30 12:36:15 idssrv1.cxo.dec.com: --- Unsuccessful Save Sets ---
Apr 30 12:36:15 idssrv1.cxo.dec.com: 
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:C:\ has been inactive
for 30 minutes since Wed Apr 30 11:02:51 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:C:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:D:\ has been inactive
for 30 minutes since Wed Apr 30 11:02:51 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:D:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:E:\ has been inactive
for 30 minutes since Wed Apr 30 11:02:51 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:E:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:F:\ has been inactive
for 30 minutes since Wed Apr 30 11:34:12 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:F:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:G:\ has been inactive
for 30 minutes since Wed Apr 30 11:34:12 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:G:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:REGISTRY:\ has been
inactive for 30 minutes since Wed Apr 30 11:02:51 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:REGISTRY:\ is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap has been
inactive for 30 minutes since Wed Apr 30 12:05:33 1997.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap is being
abandoned by asavegrp.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr:
Either a printer isn't defined for printing the Bootstrap for this savegroup,
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr: or
the '-PPRINTER' part of the notification resource is absent.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap nsrlpr:
Please correct as appropriate.
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap printing
bootstrap information failed (reproduced below).
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap April 30
12:36 1997  idssrv1.cxo.dec.com's bootstrap information Page 1
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap 
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap   date    
time    level       ssid  file  record   volume
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97 
9:57:16   full      26517     6       0   idssrv1.cxo.dec.com.001
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97
19:13:54      9      26586    57       0   idssrv1.cxo.dec.com.001
Apr 30 12:36:15 idssrv1.cxo.dec.com: * idssrv1.cxo.dec.com:bootstrap  4/22/97
21:39:44      9      26653    78       0   idssrv1.cxo.dec.com.001
Apr 30 12:36:15 idssrv1.cxo.dec.com: