| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 553.1 | 1 problem - no docs... | DECWET::EVANS | NSR Engineering | Fri Apr 04 1997 10:03 | 9 |
| we get the binaries from legato, but the hardcopy docs are sealed into
the CDROM packet... pretty hard to make a copy to post on the web...
I suggest your customer get the real McCoy. call us when/if there are
problems.
PS: these packages are shrink wrapped direct from Legato. Digital has an
agreement to resell them, and we support them, when customers buy them from
Digital (usually, by calling Legato).
|
| 553.2 | About the docs... | VAXRIO::63222::Manoel | | Fri Apr 04 1997 14:20 | 14 |
|
Hi, Evans
This customer bought the product from us and had no contact with
Legato. I don't understand what does it mean when you said to get the
docs from real Mac Coy.
I don't know why this problem appear for us here in CSC only
a week ago, but the customer said that they are waiting more than six
monthes for a solution, at least a managing problem of ours.
Can't you point me a way to these docs ?
Thanks.
Manoel F. Abreu Neto (MCS/DEC@Rio)
|
| 553.3 | | NETCAD::STEFANI | FDDI Adapters R Us | Sun Apr 06 1997 21:32 | 18 |
| >> So, only today he said to me that his Novell is a little bit
>>different it is called SFT3.
NetWare SFT III is a different beast. Since NetWare 4.10, it's been built
into the OS, but you need a separate license to enable it. Basically, it's a
NetWare server environment where you have two identical systems working as one.
The Primary server handles all of the accesses and keeps the Secondary server
mirrored should the primary go down. There's a lot more complexity in terms of
setup and HW, but that's the gist of it.
If you want to know more on this product, look for SFT III-related notes in
NOTED::NETWARE or go to Novell's WWW page (http://www.novell.com/)
Suffice it to say that without knowing anything about Legato's NetWare client
for SFT III, I can safely suggest that SFT III is a different NetWare
environment and would probably not behave the same as a standalone server.
/l
|
| 553.4 | | DECWET::CARRUTHERS | Life gets easier when you realize you can't have everything. | Mon Apr 07 1997 09:47 | 15 |
|
>> This customer bought the product from us and had no contact with
>>Legato. I don't understand what does it mean when you said to get the
>>docs from real Mac Coy.
I believe, Bruce is trying to tell you that the customer should be
using the shrink wrapped package binaries and documentation for
this client.
If the customer bought these from Digital and does not have them
(after 6 months?!?) then you need to help resolve that problem
through the proper channels. The NetWorker team can't help with product
delivery since we don't have extra docs or packages.
|
| 553.5 | More detail. | VAXRIO::63222::Manoel | | Thu Apr 10 1997 12:55 | 235 |
| Hi,
About the proper docs I don't know how to contact Legato about
this, while I'm here in Rio (Brazil) it might be a little complicated.
Any way I looked some configuration information in Novell web
site, and sent to the customer for him to verify some parameters to see
if some correction in any Novell parameter could solve the problem.
Just to remember the problem, after installing Client Networker
his Novell machine hangs and has to be rebboted.
He said that verified those parameters and everything seemed all
right, and sent me some configuration data.
I'll post the configuration data he sent me below just in case
some one could point me something wrong.
Thanks in advance for any help or pointer.
Manoel F. Abreu Neto (MCS/DEC@Rio)
*************************************************************************
Msauto.ncf
#Setting of parameters
set Time Zone = EST5EDT
set Daylight Savings Time Offset = 1:00:00
set Start Of Daylight Savings Time = (APRIL SUNDAY FIRST 2:00:00 AM)
set End Of Daylight Savings Time = (OCTOBER SUNDAY LAST 2:00:00 AM)
set Default Time Server Type = SINGLE
set Bindery Context = OU=DIMINF.O=INPI;OU=CEDIN.O=INPI;OU=DIRPA.O=INPI
set upgrade low priority threads = on
msengine name DIMINF-1
msengine ipx internal net A001
##BeGiN## NetWare NLMs required by NetWorker ###
### Do NOT change anything between marks, including marks.
load streams
load clib
load tli
load ipxs
load spxs
##EnD## NetWare NLMs required by NetWorker ###
load conlog maximum=100
#tcpip start
LOAD TCPIP FORWARD=NO
BIND IP MSENGINE ADDR=128.100.146.1
#NetWare SQL
LOAD BTRIEVE -f=500 -h=2400 -l=20 -t=160 -u=0 -s=200 -m=256 -c -p=4096
LOAD BSPXCOM -d=8192 -s=100 -w=10
LOAD SSQL -w=8192 -z=30 -j=8 -i=1 -x=c:\
LOAD SSPXCOM -d=8192 -s=50 -w=30
load sqlmon
#BOOTP Server for LANWorkGroup
load bootpd
#Mounting four volumes
mount all
#Enabling the backup system SBACKUP
load TSA410
load TSANDS
#Print server start
load PSERVER PS_DIMINF
load monitor
#Antivirus start
LOAD SYS:\SYSTEM\NETSHLD\NETSHLD.NLM DEFAULT
### Until here everything works fine
#NSR backup
search add SYS:\nsr\BIN
# SYS:SYSTEM\NETWORKER.NCF
# On disk1/4_10_00
# For starting up NetWorker on NetWare 4.1x
load nwstart -A -G -- -C
*************************************************************************
These are the Novell versions
3CBOOT NLM 8604 02/11/92 9:22
A3112 NLM 12425 29/03/94 13:49
ADSP NLM 74161 19/10/94 14:49
AFTER311 NLM 446 21/10/94 12:17
AIO NLM 83033 16/08/96 2:32
AIOCOMX NLM 17537 16/08/96 2:32
APPLETLK NLM 344942 19/10/94 14:46
ATCFG NLM 137494 19/10/94 13:16
ATCON NLM 109673 19/10/94 14:52
ATFLT NLM 974 19/10/94 14:50
AURP NLM 80691 19/10/94 14:57
BCASTLIB NLM 885 18/02/94 13:00
BDIRECT NLM 15609 26/01/93 15:06
BDROUTER NLM 21484 03/11/94 17:06
BOOTPD NLM 15663 18/02/94 13:00
BOOTPFD NLM 5457 18/02/94 13:00
BOOTPFWD NLM 7979 18/10/94 16:51
BREBUILD NLM 35000 19/11/94 12:26
BRIDGE NLM 65597 21/10/94 16:49
BROUTER NLM 20635 18/11/94 9:45
BSETUP NLM 72329 07/01/93 11:04
BSPXCOM NLM 22524 18/11/94 9:00
BSPXSTUB NLM 1342 18/11/94 9:10
BTIMSG NLM 40033 18/11/94 8:51
BTRIEVE NLM 214687 21/11/94 19:43
BTRMON NLM 75022 28/01/93 14:25
BTRVSTUB NLM 950 27/08/93 10:38
BUTIL NLM 200411 25/10/93 17:22
CDROM NLM 113269 15/11/94 15:31
CLIB NLM 217743 15/04/96 14:35
CONLOG NLM 10659 19/10/94 14:03
CONVINET NLM 140863 19/10/94 13:25
CSLCNVRT NLM 18037 19/10/94 9:41
CSLSTUB NLM 3122 19/10/94 9:40
DS NLM 349646 03/03/95 21:11
DSAPI NLM 85032 03/04/95 12:12
DSI NLM 51238 02/11/94 13:41
DSMERGE NLM 63590 19/10/94 9:02
DSREPAIR NLM 127010 31/10/94 16:44
DSVIEW NLM 20000 29/03/96 11:44
EDIT NLM 5105 21/10/94 7:56
ETHERTSM NLM 9278 17/10/94 10:11
FDDITSM NLM 8966 17/10/94 10:43
FILTCFG NLM 277927 19/10/94 16:21
FILTCONV NLM 68833 19/10/94 16:26
FILTSRV NLM 46670 19/10/94 16:24
GENCFG NLM 12736 19/10/94 12:56
HCSS NLM 4009 20/10/94 12:53
HCSSERR NLM 25832 20/10/94 9:51
HCSSUTIL NLM 4160 20/10/94 10:05
HCSS_IR NLM 2645 20/10/94 11:56
HCSS_SM NLM 73540 20/10/94 10:39
HPSSDIAG NLM 203716 11/02/94 15:33
ICMD NLM 13798 03/11/94 15:35
IIOA NLM 21699 21/10/94 8:45
IMPEXP NLM 11819 20/10/94 12:47
IMSA NLM 7037 21/10/94 8:47
INETCFG NLM 329710 04/11/94 10:44
INETLIB NLM 34199 19/10/94 13:26
INSTALL NLM 301725 27/10/94 9:59
IOIPC NLM 40297 21/10/94 9:14
IPCONFIG NLM 11766 18/10/94 16:40
IPFLT NLM 984 18/10/94 16:52
IPXCFG NLM 266048 19/10/94 13:02
IPXCON NLM 345530 19/10/94 22:05
IPXFLT NLM 15699 19/10/94 22:06
IPXPING NLM 34846 19/10/94 22:15
IPXRTR NLM 310292 19/10/94 21:46
IPXRTRNM NLM 50478 19/10/94 21:52
IPXS NLM 10134 20/10/94 13:53
ISSLIB NLM 5013 20/10/94 13:27
KDECDAEM NLM 24185 20/10/94 12:01
KEYB NLM 41759 21/10/94 9:21
LLC8022 NLM 35883 02/11/94 16:29
LWGCON NLM 24900 18/02/94 13:00
LWGIO NLM 27635 18/02/94 13:00
MATHLIB NLM 9154 15/04/96 11:22
MATHLIBC NLM 11730 15/04/96 11:22
MONITOR NLM 65116 21/10/94 8:17
MSIPC NLM 16425 21/10/94 8:56
MSM NLM 20263 23/08/94 14:33
NDBMON NLM 93783 22/04/92 10:54
NDBSETUP NLM 78862 04/05/92 10:45
NETDB NLM 26501 10/09/93 12:01
NETSYNC4 NLM 53087 21/10/94 12:25
NFSFIX NLM 666 14/06/93 11:42
NFSSHIM NLM 5003 22/08/94 11:10
NGMDEINS NLM 153848 17/08/94 10:36
NPAMS NLM 58874 20/10/94 11:20
NPRINTER NLM 38014 20/10/94 15:02
NSSPXCOM NLM 14616 14/04/92 13:48
NSWILDFX NLM 2053 09/10/95 13:08
NUT NLM 24612 17/10/94 14:13
NWPA NLM 67179 20/10/94 11:18
NWPALOAD NLM 2728 21/10/94 7:52
NWPSRV NLM 93683 20/10/94 12:46
NWPSRV3X NLM 199048 20/10/94 12:49
NWSNUT NLM 54575 17/10/94 14:14
NWSQL NLM 426917 12/05/92 14:08
PARSER NLM 7380 21/10/94 16:50
PCONFIG NLM 15934 26/12/95 9:18
PING NLM 41198 18/10/94 16:50
PKERNEL NLM 122164 26/07/95 17:46
PM410 NLM 25401 22/01/96 9:41
PSERVER NLM 66309 20/10/94 15:46
PUPGRADE NLM 15552 20/10/94 15:08
P_UNINST NLM 72473 26/12/95 9:18
REGISTER NLM 30600 18/10/94 8:57
REMOTE NLM 35658 20/10/94 14:36
RIUTIL NLM 54434 17/11/94 15:35
ROUTE NLM 5027 22/06/94 10:43
RPCBSTUB NLM 697 18/02/94 13:00
RPL NLM 6270 22/09/94 12:44
RS232 NLM 51415 21/10/94 7:52
RSPAWN NLM 22839 19/10/94 14:02
RSPX NLM 31233 20/10/94 14:43
RSPXSTUB NLM 1883 18/11/94 9:10
RTDM NLM 10583 21/10/94 8:23
RXNETTSM NLM 6321 26/09/94 10:46
SBACKUP NLM 246188 21/10/94 8:21
SCHDELAY NLM 1599 01/02/93 8:57
SERVMAN NLM 34701 28/10/94 12:01
SMDR NLM 57075 20/03/97 15:12
SMSDI NLM 133719 21/10/94 7:59
SNMP NLM 85808 19/10/94 14:24
SNMPLOG NLM 13477 19/10/94 14:24
SPXCONFG NLM 5101 20/10/94 13:49
SPXS NLM 36102 20/10/94 14:14
SQLMON NLM 123222 20/11/94 16:46
SQLSETUP NLM 139339 17/11/94 15:24
SQLUTIL NLM 60896 19/11/94 16:48
SRTCFG NLM 12639 19/10/94 12:57
SSPXCOM NLM 23235 18/11/94 9:04
SSQL NLM 461594 21/11/94 8:57
STREAMS NLM 63236 20/10/94 13:33
TCPCFG NLM 170851 19/10/94 12:53
TCPCON NLM 222424 18/10/94 16:49
TCPIP NLM 393157 08/11/94 10:07
TIMESYNC NLM 18788 14/10/94 15:12
TLI NLM 24751 20/10/94 13:41
TOKENTSM NLM 9441 17/10/94 10:13
TPING NLM 4771 18/10/94 16:50
TSA311 NLM 130311 21/10/94 10:36
TSA312 NLM 130592 21/10/94 10:36
TSA400 NLM 132458 21/10/94 10:35
TSA410 NLM 133937 01/03/96 17:16
TSADOS NLM 85808 21/10/94 9:03
TSANDS NLM 78722 03/11/95 15:07
TSAPROXY NLM 9916 21/10/94 8:21
TUI NLM 43415 19/10/94 12:13
UINSTALL NLM 33972 21/10/94 11:31
UPS NLM 8547 21/10/94 11:29
VREPAIR NLM 51690 20/10/94 14:43
V_MAC NLM 12264 20/10/94 14:44
V_NFS NLM 9621 30/09/94 16:03
V_OS2 NLM 13164 20/10/94 14:44
WSMAN NLM 14378 21/10/94 8:54
|
| 553.6 | some problem specifics | DECWET::CARRUTHERS | Life gets easier when you realize you can't have everything. | Thu Apr 10 1997 17:47 | 35 |
| I asked some questions of Manoel about this problem. His answers
are supplied below each question (see >>>).
1. What version of the client kit is your customer using?
There is some confusion from your notes concerning the NetWorker client
kit your customer is using. If your customer bought the client kit
from Digital, why did you need to access our ftp area for your customer?
>>>The Digital Unix system is 4.0a
The Networker Server is 4.2b
The Client Networker for Novell 4.1 is 4.1
Why I had to get the .exe file to send to the customer is a logistic
fail, best answer only my manager could give.
2. What is the exact version of Netware that your customer is running?
>>> See first answer.
3. There is usually a NSR support program on the clients which
can provide basic information for the support personnel.
This program might be called "nsrsup.bat". Please run that program
and post the output.
>>> I'll talk to the customer and verify this.
4. In the NetWorker Client Kit for Novell, there is a release
notes supplement. On the last pages of that supplement there
is a procedure for users to collect information after system
crashes for debug purposes. After the next Netware crash have
your customer follow those steps exactly.
>>> I'll talk to the customer and verify this.
|
| 553.7 | Answer for questions 3 and 4. | VAXRIO::63222::Manoel | | Fri Apr 11 1997 12:40 | 5 |
|
About questions number 3 and 4, unfortunatly there are none of
the files mentioned in the kit I sent to the customer.
MFAN(MCS/DEC@Rio)
|
| 553.8 | | DECWET::RANDALL | | Fri Apr 11 1997 13:47 | 6 |
| Legato has released a patch for the Novel SFTIII kit. You might
want to give this a shot.
http://www.legato.com/support/bulletins/275.html
-- Rich Randall
|
| 553.9 | also see note 514 for more about this problem | DECWET::CARRUTHERS | Life gets easier when you realize you can't have everything. | Fri Apr 11 1997 14:24 | 15 |
| Manoel emailed me the following information:
----------------------------------------------
Hi,
Just to add a little bit more information.
Note 514 is another problem that happened in the same customer while
trying to install Legato's Networker Client, the difference was that at the
first time I sent to the customer a tar file, wich contents he copied via ftp
to the SFT III (Novell) machine, and then happens the other problem mentioned
in 514.
Thanks for your time.
Best regards.
Manoel F. Abreu Neto (MCS/DEC@Rio)
|