| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 536.1 | There's services, too. See .3 | DECWET::KOWALSKI | Time's not for saving | Thu Mar 27 1997 15:42 | 20 |
| I have a customer who has been trying to install Networker 4.0 on an
AlphaServer 2000 running Windows NT 4.0.
>What is the NetWorker version they are installing? (There is no 4.0)
He keeps getting the following
error:
Procedure Entry Point WCSTOK couldn't be located in the dynamic link
library NTDLL.DLL.
>When is this error occuring? What is being run at the time?
keys that get created when Networker is installed on an NT system (both
4.2A and 4.3 on Windows NT 3.51 and 4.0).
>During running of SETUP, all keys are created under
>HKEY_LOCAL_MACHINE\Software\DigitalEquipmentCorporation\NetWorker
>There are other keys which are created but they are not created during
>installation.
|
| 536.2 | | DECWET::KOWALSKI | Time's not for saving | Thu Mar 27 1997 15:51 | 5 |
| In NetWorker V4.3 for Windows NT Alpha, there is no direct
reference in the product code to the C rtl function
wcstok().
Mark
|
| 536.3 | | DECWET::KOWALSKI | Time's not for saving | Thu Mar 27 1997 15:54 | 5 |
| During setup, there are service entries made in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
At runtime, per user entries are made in
HKEY_CURRENT_USER\Software\DigitalEquipmentCorporation\NetWorker
|
| 536.4 | | CSC32::L_DVORAK | | Thu Mar 27 1997 17:09 | 12 |
| Mark,
The customer is trying to install v4.3 (sorry about the typo). I checked
with the customer and he said the error occurs when the setup files are
getting copied (right after he runs setup.exe). It completes 75% and returns
the error.
Thanks for the registry info.
Regards,
Lani
|
| 536.5 | just a side question | DECWET::LENOX | Soon we will all need two brains... | Thu Mar 27 1997 17:12 | 3 |
|
it doesn't sound like the NT 4.0 system has any service
packs on it, true?
|
| 536.6 | | DECWET::KOWALSKI | Time's not for saving | Thu Mar 27 1997 17:50 | 10 |
| So, what exactly did you mean by "He started getting this error after
deleting some files during the first install."? NetWorker does NOT
touch NTDLL.DLL (heaven forbid!), so I suspect that the customer has
a non-standard system configuration. Where did the customer get their
NT kit (i.e., is it a 3rd party version of NT?)? What SP's are
installed? There's a way to search a dll for the entry points; Lani,
have you researched what dll this routine is supposed to be in?
Mark
|
| 536.7 | | CSC32::L_DVORAK | | Fri Mar 28 1997 12:22 | 13 |
| The customer does not have any NT service packs installed. I am the
3rd person to work on this call here and am not sure what files he was
deleting. I believe they were Networker 4.2A files. I'm not sure
how to search a dll for entry points. I searched both our internal
database and TechNet for WCSTOK and only found the article, Win32 Equivalents
for C Run-Time Functions.
What installer is used to install Networker? It looks like this is
what is stumbling over the error.
Regards,
Lani
|
| 536.8 | | DECWET::LENOX | Soon we will all need two brains... | Fri Mar 28 1997 12:57 | 8 |
|
It uses InstallShield3, but then if it they've messed up
something installshield needs, that will probably mess
up most product installations. Since this customer has
installed this onto a different alpha (with no problem)
then at worst he may need to go through some type of disaster
recovery to get back to a workable state, i.e. to the
point before the system became compromised. Ick.
|
| 536.9 | | DECWET::KOWALSKI | Time's not for saving | Fri Mar 28 1997 13:32 | 16 |
|
wcstok is in SYSTEM32\CRTDLL.DLL, the C run time library,
also in system32\msvcrt20.dll
also in system32\msvcrt40.dll
also in system32\msvcrt.dll
It is NOT in NTDLL.DLL
They can check if it is there with
dumpbin /exports crtdll.dll | grep -i wcstok
dumpbin comes with msdev
I suspect they have non-standard software on the system.
Check whether msvcrt40.dll is around.
|
| 536.10 | | CSC32::L_DVORAK | | Fri Mar 28 1997 17:42 | 6 |
| Thanks for the info. I am going to have the customer try replacing
MSVCRT40.DLL. The customer doesn't have MSDEV.
Regards,
Lani
|
| 536.11 | Starting to sound like the X Files | DECWET::KOWALSKI | Time's not for saving | Fri Mar 28 1997 21:00 | 17 |
|
Hmmm. Although I don't have a kit handy-by at the moment, I'm
pretty certain our 4.3 kit requires msvcrt40.dll and has it on it.
However, if the customer's system HAD that dll on it already, it's
possible that our kit would not overwrite it and would attempt to
use the existing one. If that dll was corrupted or non-standard,
that would explain the problem.
If the kit has this dll plainly available (ie, not in an "invisible",
compressed state), the customer could cross-check their copy against
the kit copy (date, size, etc). Sorry, I'm not at the office right now
so I can't give you more definitive info.
There might be other factors at work here. I would appreciate seeing
a full directory listing of all DLLs in their system32 folder.
Mark
|
| 536.12 | Update on solution | CSC32::L_DVORAK | | Mon May 05 1997 15:50 | 8 |
| Hi.
Just wanted to let everyone know that the customer fixed this
by updating Windows NT 4.0 on the Alpha.
Regards,
Lani
|