[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference decwet::networker

Title:NetWorker
Notice:kits - 12-14, problem reporting - 41.*, basics 1-100
Moderator:DECWET::RANDALL.com::lenox
Created:Thu Oct 10 1996
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:750
Total number of notes:3361

486.0. "Scheduled Backups don't work on NT Intel client" by CSC32::L_DVORAK () Thu Mar 13 1997 10:20

Hi,

I have a customer who has the following configuration:

Alpha XL 266 running Networker for NT 4.3 and Windows NT 3.51 SP5
Compaq Proliant running Networker Intel client 4.21 and Windows NT 3.51 SP5

He also has two other Alpha clients and one Unix client.  If performs
a Scheduled backup for all clients, the Intel client never gets backed
up.  He gets the following error:

date Lisa: * Amiax: All Host Lisa cannot request command execution

A manual backup of the Intel client works fine.  We have made sure 
that his \NSR\res bin directory is in the PATH definition.  We checked
the servers file in the \NSR\res directory and modified it to contain
the correct server name.  We also modified the nsrla.res file to contain
the correct ip addresses.  He even tried reinstalling the client software.
The scheduled backups still fail.

Any other suggestions short of escalating?

Regards,

Lani Dvorak
Windows NT/Backoffice Support
Multivendor Customer Service
T.RTitleUserPersonal
Name
DateLines
486.1DECWET::LENOXBeep, beep!Thu Mar 13 1997 10:378
You've checked that the Remote Exec Service is running ok?

Are they using the portmapper on the client?  If not, does
it make a difference if they use the portmapper?  (Stop 
the remote exec service before starting the portmapper up
and restart remote exec service after starting the 
portmapper).
486.2CSC32::L_DVORAKThu Mar 13 1997 13:124
Both services are running on the Server.  He's not getting any errors
in daemon.log about these services.

Lani
486.3DECWET::LENOXBeep, beep!Thu Mar 13 1997 13:4611
Sorry, I apparently need to be more clear.  Since backups work
from other clients to the server, the problem probably is with
the client.

On the failing/problem client:

Did you check that the remote exec service is running ok?
Are they using the portmapper?  If not, does it make a
difference if they start up the portmapper (as described
in .1)?
486.4CSC32::L_DVORAKThu Mar 13 1997 14:425
I checked with the customer and he has only the Remote Exec service running.
He will stop it and then start the Portmapper service and the Remote Exec
service again.

Lani
486.5DECWET::ONOSoftware doesn't break-it comes brokenThu Mar 13 1997 16:595
One other to check is to make sure the name of the server is in 
the \nsr\res\servers file on the client.  If it's not there, 
nsrexecd may not accept the connection.

Wes
486.6CSC32::L_DVORAKMon Mar 17 1997 10:248
We already checked the Servers file.  Over the weekend, the customer deinstalled
Networker on the Intel client along with deleting any Networker files/references
to Networker in the Registry.  After reinstalling, Scheduled backups work
fine.

Thanks for your help.

Lani