Title: | NetWorker |
Notice: | kits - 12-14, problem reporting - 41.*, basics 1-100 |
Moderator: | DECWET::RANDALL .com::lenox |
Created: | Thu Oct 10 1996 |
Last Modified: | Fri Jun 06 1997 |
Last Successful Update: | Fri Jun 06 1997 |
Number of topics: | 750 |
Total number of notes: | 3361 |
G'day, I have a customer who has installed networker v3.2a on digital unix v4.0 ( let me know if this is not supported - I have not been able to find any indication that this will not work ). He is unable to backup and of the local directories and is getting the following error message: save: error, client scrooge License units attribute does not match. Initiall I thought that this was a licence issue but installing both the client and server licences did not resolve the problem. Does anyone know what this error message means and how to get around it? Regards Kym Schwarz Unix Support CSC Sydney [Posted by WWW Notes gateway]
T.R | Title | User | Personal Name | Date | Lines |
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414.1 | DECWET::ONO | Software doesn't break-it comes broken | Mon Feb 17 1997 08:52 | 22 | |
Kym, First, can I delete notes 410, 412, 413? Second, V3.2A is supported on DU V4.0. Now, to address your customer's problem: There are three patches for V3.2A, though none of them appear to be related to this problem. Please have the customer do the following, then post the results here. 1) savegroup -pnv <group> where <group> is the name of the backup group that scrooge belongs to. 2) nsr_shutdown, followed by nsrd -D3 Wes | |||||
414.2 | info | GIDDAY::SCHWARZ | Wed Feb 19 1997 13:33 | 72 | |
Sorry about the delay - the customer was offsite for day. Here is the information as requested: # savegroup -pnv default scrooge:All level=full savegroup: Run up to 4 clients in parallel savegroup: scrooge:probe started at Thu Feb 20 09:20:54 1997 /usr/bin/savefs -s scrooge -g default -T 1800 -p -n -l full -R -v savegroup: scrooge:probe succeeded. type: NSR client description; version: V3.2A; pools supported: Yes; save set: path=/, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=5,\ path=/usr, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=4,\ path=/var, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=3,\ path=/redo, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=2,\ path=/home, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=1,\ path=/u01, level=full, time="Thu Jan 1 12:00:00 GMT+1200 1970", diskno=0 ; parallelism: 50 scrooge:/ level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/usr level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/var level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/redo level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/home level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/u01 level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 --- Probe Summary --- scrooge:/ level=full, dn=5, mx=1, pre2.0=0, p=4 scrooge:/ level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/usr level=full, dn=4, mx=1, pre2.0=0, p=4 scrooge:/usr level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/var level=full, dn=3, mx=1, pre2.0=0, p=4 scrooge:/var level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/redo level=full, dn=2, mx=1, pre2.0=0, p=4 scrooge:/redo level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/home level=full, dn=1, mx=1, pre2.0=0, p=4 scrooge:/home level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:/u01 level=full, dn=0, mx=1, pre2.0=0, p=4 scrooge:/u01 level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 scrooge:index level=full, dn=-1, mx=0, pre2.0=0, p=4 scrooge:index level=full, save as of Thu Jan 1 12:00:00 GMT+1200 1970 # | |||||
414.3 | nsrd -D3 | GIDDAY::SCHWARZ | Wed Feb 19 1997 13:58 | 27 | |
# nsrd -D3 nsrd: NSR server protocol version 2 on TCP nsrd: RM protocol version 2 on TCP nsrd: Jukebox protocol version 1 on TCP nsrd: NSR server protocol version 2 on UDP nsrd: RM protocol version 2 on UDP nsrd: Jukebox protocol version 1 on UDP nsrd: Skipping log event: NetWorker Server: (notice) started Thu 09:31:43 server notice: started nsrd: countSave(0, 0, 0 Kbytes), cursaves = 0 brxlmf_addclient: request DECNSR-NET-CLNT for client scrooge brxlmf_addclient: server is exempt. nsrd: nsrck started, pid 6665 nsrd: using `/usr/bin/nsrck' as execpath for `nsrck' nsrd: nsrmmdbd started, pid 6668 nsrd: using `/usr/bin/nsrmmdbd' as execpath for `nsrmmdbd' nsrmmdbd: media db is cross checking the save sets nsrmmdbd: media db is open for business nsrd: nsrmmd started, pid 6669 nsrd: using `/usr/bin/nsrmmd' as execpath for `nsrmmd' nsrd: Skipping log event: NetWorker Server: (info) Portions Copyright ) Digital Equipment Corporation 1995. All rights reserved . nsrd: nsrindexd started, pid 6670 nsrd: using `/usr/bin/nsrindexd' as execpath for `nsrindexd' | |||||
414.4 | DECWET::RANDALL | Wed Feb 19 1997 14:37 | 10 | ||
What kind of machine is scrooge? Is it a cluster host? Also could you get the output from the following nsradmin commands: # nsradmin -s scrooge nsradmin> option hidden nsradmin> print name: scrooge; Thanks. -- Rich Randall | |||||
414.5 | ex | GIDDAY::SCHWARZ | Thu Feb 20 1997 13:09 | 29 | |
I got the customer to look at savefs -vpp and then set the "License unit" field in the nwadmin/Client/Client Setup/View/Details" window to match this licence unit. After he did this the error messages changed: --- Unsuccessful Save Sets --- * scrooge:/ save: error, `root@oracle' is not on scrooge's remote access list * scrooge:/ save: Cannot open save session with scrooge * scrooge:/usr save: error, `root@oracle' is not on scrooge's remote access list * scrooge:index /usr/bin/saveindex: bootstrap save of server's index and volume databases failed * scrooge:index lpr: cannot open printer description file Scrooge is a stand alone system at this point in time. All these problem have occured when trying to back up the local disks. I don't believe that the customer has tried to back up any other systems. Regards Kym | |||||
414.6 | yes, please post the client rez | DECWET::EVANS | NSR Engineering | Thu Feb 20 1997 13:51 | 9 |
>> * scrooge:/ save: error, `root@oracle' is not on scrooge's remote >> access list ummm, scrooge and "oracle" are different systems (according to this). seeing the client resource will answer many questions. Please post vrebatim. thanks | |||||
414.7 | upgrade fixed problem | GIDDAY::SCHWARZ | Wed Feb 26 1997 14:22 | 10 | |
The customer decided to upgrade to v4.2 of networker and the problem went away. Thank you for you help and time - it was much appreciated. Regards Kym |