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Conference decwet::networker

Title:NetWorker
Notice:kits - 12-14, problem reporting - 41.*, basics 1-100
Moderator:DECWET::RANDALL.com::lenox
Created:Thu Oct 10 1996
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:750
Total number of notes:3361

55.0. "NT troubleshooting/diagnostics" by DECWET::ONO (The Wrong Stuff) Mon Oct 21 1996 14:52

T.RTitleUserPersonal
Name
DateLines
55.1Installing NetWorker from a Shared VolumeDECWET::KOWALSKICat parade organizerThu Nov 07 1996 11:2712
55.2Resolving Connection ProblemsDECWET::KOWALSKICat parade organizerThu Nov 07 1996 11:28111
55.3SPX/IPX ServicesDECWET::KOWALSKICat parade organizerThu Nov 07 1996 11:3039
55.4Windows NT Client NotesDECWET::KOWALSKICat parade organizerThu Nov 07 1996 11:3155
55.5Info we need for problems w/ NSR modules for Exchange/SQL ServersDECWET::LENOXSpring Training is less than a month away!Wed Jan 22 1997 14:1855
55.6Tool to provide basic NT support informationDECWET::KOWALSKITime's not for savingThu Jan 23 1997 08:5460
55.7Cannot register service: Timed outDECWET::KOWALSKITime's not for savingTue Feb 04 1997 11:0811
The NT client is installed by default with the 
remote exec service enabled and the legato portmapper
disabled.  Nevertheless, when the remote exec service
starts, it attempts to register itself with the
portmapper.  This effort times out and fails after
a few minutes, resulting in the message in the
daemon.log "Cannot register service:  Timed out".
The message can be ignored.  If the portmapper
is started, the message will not occur.

Mark
55.8nsr_ping diagnostic toolDECWET::KOWALSKITime's not for savingThu Feb 06 1997 08:5155
I posted today the "nsr_ping" tool for diagnosing connectivity 
problems with clients in

slugbt:/pub/networker/miscellaneous/unsupported/nsr_ping

aka

ftp://www.zso.dec.com/pub/networker/miscellaneous/unsupported/nsr_ping

Right now there are only NT versions for NetWorker V4.3 (Intel
or Alpha); however, these NT versions can diagnose problems with
ANY NetWorker client.

Here are the README's from the ftp area:

nsr_ping is an unsupported troubleshooting tool
for diagnosing NetWorker client connectivity
problems.  Run it from the NetWorker server,
specifying the NetWorker client with the
-c option.

The tool checks three items of connectivity:

1. Performs an ICMP ping (see man ping) against
the client.  A failure here indicates a very
basic TCP/IP configuration problem.

2. Performs an RPC 'ping' by contacting the
(NetWorker) portmapper on the client.  A failure
here probably means the portmapper is not 
running.

3. Performs an nsr_ping by contacting nsrexecd
on the client and running "savefs -pp".  This
should report back the client's attribute.
A failure here may mean:
  - nsrexecd is not running
  - the savefs program is missing
  - the server is not authorized to backup the
    client (not in /nsr/res/servers file).

=====================================================

On NT, run nsr_ping.exe from a Command Prompt window.
The executable must be in win32app\nsr\bin or
win32app\nsr\bin must be on your PATH.

usage:

nsr_ping [-rin] [-D2] [-c client]
  [-c client] client to ping, default localhost
  [-D2] run in debug mode
  [-i] don't ICMP ping
  [-n] don't NetWorker ping
  [-r] don't RPC ping portmapper
55.9Windows version of nsr_pingDECWET::KOWALSKITime's not for savingMon Feb 10 1997 14:357
Windows versions of the nsr_ping program were
also posted for Alpha and Intel NT.  

/pub/networker/miscellaneous/ \
	unsupported/nsr_ping/NT/{Alpha | x86}/WinPing.zip

Mark
55.10for more on killing processesDECWET::LENOXWhen Sears comes out with a Kenmore PC...Wed Apr 30 1997 11:216
If pviewer or stopping the NetWorker services does not kill
all the nsr processes, then at the command prompt use TLIST
to get a list of processes and their pids and use KILL -f
with the pid to kill the processes.  This hasn't failed me
yet.
55.11montlake.zso.dec.com::lenoxposted with NetNotesFri May 30 1997 18:2410
Does your tape seem to hang when labeling?

Never fear, check your daemon.log, asap!  If you see
authentication errors, it probably is an indication that
your TCP/IP addressing is not setup properly.  E.g.
say you have two IP addresses for the system but
your DNS/WINS stuff doesn't do reverse lookups
properly.  NetWorker is very touchy about IP name
lookups.