| Title: | Digital PATHWORKS 32 |
| Moderator: | SPELNK::curless |
| Created: | Fri Nov 01 1996 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 337 |
| Total number of notes: | 1612 |
I've been unable to find any references to this problem or anyone here
who has had a customer with the problem.
Customer has a Dell 166 XTFC with an Imagine 128 video card (S3), 96 Mb
ram, SCSI disks, and Windows 95. Since installing PW32, he can't do a
shutdown without a crash.
During shutdown he gets an error window saying an exception has
occurred at (location) in VxD (doesn't specify the vxd). Gives him an
option of returning to windows. If he selects that option, sometimes
gives him a black screen, sometimes returns to windows then crashes
(same error) again.
This happens without fail on shutdown - he never gets the "You may turn
off your computer" message.
This has happened a couple of times on the power up, and in
applications randomly like vt320, CUSEEME, Internet Chat.
Any ideas what might cause this? Has anyone seen this before.
Thanks,
Gary
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 167.1 | Help | ALFSS2::OLSEN_G | Hey y'all, how y'all doin'? | Wed Mar 19 1997 13:12 | 8 |
Can I get engineering to respond to this Crash problem? Is it one that
has been seen before? Customer is dead until this is resolved.
CLD?
Thanks,
Gary
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| 167.2 | JAMIN::WASSER | John A. Wasser | Wed Mar 19 1997 13:27 | 8 | |
> During shutdown he gets an error window saying an exception has > occurred at (location) in VxD (doesn't specify the vxd). I have not heard of any such problem before. You can escalate it but it won't do much good unless we can get our hands on a failing system. Where is the customer and is the weather nice there? :-) | |||||
| 167.3 | SPELNK::curless | Wed Mar 19 1997 14:07 | 15 | ||
This problem has NOT been seen before. Is there any chance to have the customer make sure all service updates have been applied to NT, and ... service pack 2 FROM JANUARY, NOT DECEMBER... has been loaded? Microsoft issued a service pack for NT in DECEMBER, then reissued in January... the difference being DECEMBER crashed and corrupted NT systems with SCSI devices... Sounds similar, and we might just have added enough extra "stuff" to his system to cause the problem Other than that... CLD? Jeff | |||||
| 167.4 | Win95 - not NT | ALFSS2::OLSEN_G | Hey y'all, how y'all doin'? | Thu Mar 20 1997 10:06 | 31 |
Jeff and John,
Thanks for the reply. This is a Windows 95 system - not NT.
He has applied the service pack - shows up as version 4.00.950a
Bios is AMI Bios A06
If I do escalate it, what will you need - logs? which ones?
He now says the crash is intermittant now - not sure why. "Nothing has
changed" - no new hardware, no new software, drivers, etc.
He is going to install on a new PC - another DELL machine - and see if
he can reproduce it on that. One thing he has noticed is a high memory
usage - like 42MB as seen thru Norton - he has 96 mb on the machine.
He will go thru a methodical process on this other machine - install
95, check memory and shutdown - then install the service pack - check -
the install pw32 - then check - then his apps - then check.
Meanwhile, he'll send me a log file and I'll put that in the CLD.
He said he can't send the PC that he has been testing but can send this
other one - assuming he can reproduce the problem.
BTW, John, he's in South Florida - Gulf Coast!
Thanks again
Gary
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