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Conference noted::seal

Title:	SEAL

Moderator:	GALVIA::SMITH

Created:	Mon Mar 21 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1989
Total number of notes:	8209

1788.0. "poor group-tunnel documentation" by IJSAPL::VANHULST () Tue Feb 11 1997 08:13

    
    We recently did an implementation with two group-tunnels.
    
    just be aware:
    
    There is NO documentation how to do it ........
    You should fully understand how IP-routing works
    Management and design of group-tunnels and routers must be integrated ....
    If you find out the hard way ..... it makes sense 
    
    We may supply some more background information later, but push first AV
    engineering to deliver proper documentation ...  before touching this
    software .....
    
    Henk.
    
    PS: With the move of Tunnel forum to the outside let's use SEAL to
    report Tunnel-notes instead of creating another notes-file.

T.R	Title	User	Personal Name	Date	Lines
1788.1		TENNIS::KAM	AltaVista Software 714/261-4133 DTN 535.4133	`Tue Feb 11 1997 21:16`	13
	My philosophy is like Heath Kit, give the documentation and software to the VP, Secretaries, Engineers, etc. and have them install it. If only the Engineer can install the product then the documentation is flawed. I've had to install this product a number of times and I STILL have problems. I actually have three different manuals cuz the information is all in pieces. I'm trying to get in the review process for the documentation the next time around and hopefully it will be more user-friendly. PLEASE provide feedback so we know what to improve. Regards,
1788.2	Some feedback	JANIX::jmh	sendmail: The Vietnam of Berkeley	`Wed Feb 12 1997 03:04`	40
	>>Notefile: NOTED::SEAL >>Note: 1788.1 >>Author: TENNIS::KAM "AltaVista Software 714/261-4133 DTN 535.4133" >>Topic: poor group-tunnel documentation >>Date: 11-FEB-1997 21:16 >> My philosophy is like Heath Kit, give the documentation and software to >> the VP, Secretaries, Engineers, etc. and have them install it. If only >> the Engineer can install the product then the documentation is flawed. We (the Digital-UNIX Ambassadors) have suggested to the UNIX PM&Ds that every product manager must at least install and configure their own product once in order to know how/if it works ... 8*)) >> I've had to install this product a number of times and I STILL have >> problems. I actually have three different manuals cuz the information >> is all in pieces. I'm trying to get in the review process for the >> documentation the next time around and hopefully it will be more >> user-friendly. As .0 said if you don't know about IP routing you're most likely running into problems sooner or later. The AV Tunnel manuals should contain much more detailed examples on how to configure tunneling using various setups like : - Tunnel server internal using hidden subnets (like 10.) - Tunnel server internal using assigned addresses - Tunenl server and firwall on the same box - Tunnel server and dialup connections - Tunnel server and RAS connections etc... Also troubleshooting should be an integral part of the manuals (I received the error "TunInit = ec2" once and this translated to an itnd already running ...). Hth, Jan
1788.3	AV Product Support Forums	GALVIA::SMITH		`Wed Feb 12 1997 05:35`	10
	As Digital NSIS is a valued AltaVista Partner, you have the right to product support and you should utilise the Tunnel Forum to the fullest extent possible. This is how AV intend to provide product support to its partners, and I recommend that you use it to its fullest, and complain bitterly (to AV) if you believe that you are not getting the support you require from AV. On the other hand, if you wish to exchange Tunnel tips and methods with your colleagues then here is as good a place as any - go right ahead. Tunnels and firewalls logically go together.