Conference allvax::pro_engineer

    Had exact the same problem today.
    Used driver version 4.1-09
    and did the modification in registry.
    
    Works fine now.
    
    Regards,
    Tom
    

For regression testing purposes:

The attached trailfile easily demonstrates this(?) problem,
using Pro/E 17 9647, NT 4.0 SP 1, AccelPRO 2000. I have 
installed the 4.1.10 Field Test driver, and the problem 
appears to be fixed. The customer also tried the 4.2 driver 
found on Accelgraphics' web. The 4.2 driver hangs the system 
when running this trailfile.

Regards,
Jens

!trail file version No. 940
!Pro/ENGINEER  TM  Release 17.0  (c) 1988-96 by Parametric Technology Corporation  All Rights Reserved.
!Select a menu item.
#PART
#CREATE
!Enter Part name [PRT0001]: 

@ ok
!Loading 2 tolerance tables ...
#FEATURE
#CREATE
#PROTRUSION
#DONE
0.434130 0.464403 M
0.536460 0.314525 M
#DIMENSION
0.581940 0.576037 L
@ sel view 0
 50.000000 0.000000 0.000000 0.000000 50.000000 0.000000
 0.000000 0.000000 50.000000 0.000000 0.000000 0.000000 1.000000 0.000000
@ sel2d 0 CIRCLE 
0 4
0.581940 0.576037 L
@ sel view 0
 50.000000 0.000000 0.000000 0.000000 50.000000 0.000000
 0.000000 0.000000 50.000000 0.000000 0.000000 0.000000 1.000000 0.000000
@ sel2d 0 CIRCLE 
0 4
0.715280 0.621517 M
@ dimtype
 4
#REGENERATE
!Section regenerated successfully.
*SETUP_SPIN 1.000000 
*CTRL_MOUSE_L 1.000000 
*DYNAMIC_ZOOM_1 0.013437 DYANMIC_ZOOM_2 -0.156807 

    I was called yesterday to a customer who has 4 PWS 433a and after
    installing proe, three out of the four showed the problem identified
    in .0
    
    During three days of checking HAL, OS, Hardware, BIOS etc. one of the
    'broken' systems started to work properly.  (the bad news is that the
    customer has not got a clue what he did to fix the problem!!)
    
    We have used the latest FT version of the driver off service.digital,
    we have installed SP1 and SP2 and we cannot fix the problem.  Moving
    a card does not move the problem.  The machines are all configured the
    same way and are of a similar manufacture date.
    
    The hang is easily reproduced and repeatable, almost down the pixels
    being drawn.  The current fix being suggested is to put in PowerStorm
    cards which have shown to work, but as they have 35 systems in store it
    could cost Digital lots of money.
    
    Any help would really be appreciated.
    
    Regards,
    	David

    
    
    4.1.10 driver is available from the www.service.digital.com/AccelPROft
    site.
    
    There's also 4.2 which contains some Softimage fixes....
    

    
    You'll get better support in the ALPHASTATION conference.
    
    There are actually some hardware bugs in the AccelPro cards
    themselves (actually in the GLint chip itself!).
    
    Miata engineering has made some changes to HAL/AlphaBIOS recently
    to help AccelGraphics work around the problem.
    
    You can find the latest Miata HAL/Firmware stuff at
       http://beer.eng.pko.dec.com/pub/miatamfg
    
    The version of AlphaBios there is 5.29. Not sure of the HAL/POST
    version numbers, but they should be the latest.
    
    -Jeff D.
    

    
    correction: the URL is:
    
    ftp://beer.eng.pko.dec.com/public/miatamfg/
    
    sorry.
    
    Jeff D.
    

    Yesterday, having spent considerable time reinstalling everything from
    the HAL upwards, I finally fixed the problem of Pro/E hanging the PWS.
    
    I installed the AccelPro Driver 4.1.10 and the problem disappeared
    immediately. I am now waiting confirmation of this fixing the systems
    out on customer site.  (see 408.back_a_few)
    
    Regards.
    	David
    

    Re .-1, the use of AccelPro Driver 4.1.10 has fixed the problem on the
    customers machines.
    
    However, I now see that Rel 18 is now qualified on AccelPro, NT4, PWSa.
    
    Is there any way we can find out what version of the AccelPro driver
    was used by PTC.  I currently have a happy customer but if he finds a
    problem which points to the card or driver the instant reply will be 
    "are you on the latest driver?".
    
    Regards,
    	David 

    
    I'm 100% positive the 4.1.10 driver was used for certification
    on Alpha's.
    
    -Jeff D.