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Conference star::wizards

Title: "ASK THE WIZARDS"
Moderator:QUARK::LIONEL
Created:Mon Oct 30 1995
Last Modified:Mon May 12 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1857
Total number of notes:3728

1623.0. "Open: what does "not supported" mean?" by STAR::JKEENAN () Thu Feb 20 1997 10:09

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Date: Thu, 20 Feb 1997 09:16:52 -0500
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From: "VMS001::WWW"@vms001.das-x.dec.com (20-Feb-1997 0916)
To: [email protected], [email protected], [email protected]
Subject: Ask the Wizard: '[email protected]'
X-VMS-To: [email protected]

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Name: Fedullo Leonardo
Email Address: [email protected]
CPU Architecture: Alpha
Version: Other
Questions: 

Dear Sir,
we would like to make an SCSI cluster interconnect 
with 3 workstations, 2 alphastations 500/333 and 
one alphastation 600 5/266 under VMS 7.1.
This workstations would be connected to 2 StorageWorks 
BA356 by 2 different busses (1 StorageWorks by buss).
We need also differential SCSI because the length 
of the cables and Wide SCSI for the transfer rate.
So, we need 2 controllers per workstation, KZPSA-
and 1 DWIZZB-VW per Storage.
It seems that for moment the KZPSA are not supported for
VMS cluster nether KZPDA- (with DWZZB-AA).

Can you tell me what "not supported" means and 
if they will be supported in the future and when.
We already have both the alphastation 
600 5/266(last year),all the other hardware 
has to be ordered for mid March.

Thanks
Leonardo Fedullo

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1623.1See SPDs; Software Product DescriptionsXDELTA::HOFFMANSteve, OpenVMS EngineeringThu Feb 20 1997 17:0718
   Please see the VMScluster Software Product Description (SPD) for
   information on the supported configuration(s), and when looking
   at a VMScluster with a SCSI interconnect, see the VMScluster SPD
   for V6.2-1H3, or for V7.1 or later.
   
   The phrase `not supported' indicates DIGITAL does not offer any
   product support for any problems that might be found in a the
   particular configuration -- and in general, DIGITAL indicates
   what `is supported', not what is `not supported'.  If a particular
   configuration `is supported', and a problem is found, DIGITAL will
   work to resolve the underlying problem(s).

   The applicable SPDs are the the documents that contain the formal
   statement of support.

   The Wizard is not in a position to discuss `futures'.