| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2413.1 | | TARKIN::LIN | Bill Lin | Sun May 25 1997 00:22 | 7 |
| re: WHYNOW::NEWMAN
> Calls to 1-800-354-9000 have not resulted in any answers.
Fine, but did you get them to escalate the problem to engineering?
/Bill
|
| 2413.2 | Is there a specific way to do this? | WHYNOW::NEWMAN | Protector of the Cause | Sun May 25 1997 09:00 | 3 |
| How specifically is this done? I asked what else I/they could do and
did not get much of a response. Is there something specific I should
ask for?
|
| 2413.3 | get a log number | TARKIN::LIN | Bill Lin | Sun May 25 1997 09:18 | 10 |
| re: .2 by WHYNOW::NEWMAN
re: How?
The 800 number you called is run by the CSC which is part of MCS. MCS
is the primary (if not only) organization that does problem elevations
to engineering. There may be intermediate groups involved. You just
have to TELL them to escalate and don't take no for an answer. 100%
failure rate is unacceptable.
/Bill
|
| 2413.4 | I'll call next week | WHYNOW::NEWMAN | Protector of the Cause | Sun May 25 1997 11:17 | 1 |
| I'll give a call on Tuesday and post what happens
|
| 2413.5 | It happened again! | WHYNOW::NEWMAN | Protector of the Cause | Tue May 27 1997 13:49 | 5 |
| Just had it happen on yet two more systems (one not built by me). I
logged a call with MCS and requested that they escalate it to
engineering. This time I got an understanding telephone support rep
who took down all the information and said someone will call me within
24 hours.
|
| 2413.6 | VP575 system.1st | NNTPD::"[email protected]" | BPK | Wed May 28 1997 11:45 | 31 |
| I was lucky. I had no problem of installing the VP575 with OSR2.
(The DEPCM lan card took a little bit longer to install.)
Just like what you have, it is a brand new notebook. I removed the VP575 from
the box and powered up the systems to invoke the FIS software procedure.
Similarly, shortly after beginning the Win95 installation process a screen
appears stating that the previous installation of Windows95 did not complete
successfully and that a "safe installation" should be done. I proceeded from
there on, as if it is the normal Win95 OSR1 install.
After the installation, I let the notebook to reboot itself without powered
down the PC. I did not insert any PCMCIA cards, nor the additional memories.
I vaguely remember that the PC rebooted twice, but I did not have to touch the
Power button at all. OSR2 was then installed without any problem. I do not
understand why you have to power on to continue.
After sucessful installation, it is important that you have 5 important
hidden files:
C:\SYSTEM.1ST
C:\WINDOWS\SYSTEM.DA0
C:\WINDOWS\SYSTEM.DAT
C:\WINDOWS\USER.DA0
C:\WINDOWS\USER.DAT
One of the Microsoft Windows KB file explains how you can reset the notebook
using the file SYSTEM.1ST .
Good luck.
[Posted by WWW Notes gateway]
|
| 2413.7 | Another one bites the dust... | WHYNOW::NEWMAN | Protector of the Cause | Thu May 29 1997 11:09 | 30 |
| re .5
Well it has been over 24 hours and no one has called yet. I called
back MCS and they said they would have someone call me "within 24
hours".
As to the ongoing saga of "bad systems", we have just returned yet
another one to the Repair Center to be fixed. This one experienced the
following problems:
1) Took it out of the box, powered it up, and ran the FIS installation
process. Appeared to complete without error, however...
2) When the Windows95 installation process said it was done and would
reboot to complete the process the system rebooted and came up with a
"Registry Corruption Error". It said to reboot to restore to the last
known good version of the registry.
3) When the system rebooted it said there was no good version of the
registry and to reinstall Windows 95.
4) Following the instructions in the User Guide, and using the CDROM's
supplied with the system, proceeded to reload Windows 95. The reload
process appeared to work but when the system rebooted it only knew
about the hard disk; it did not know about the CDROM drive.
5) Step 4 was repeated 3 more times, each time giving the same
results.
6) A call was placed to MCS and they said to return the unit...
|
| 2413.8 | Need more info to help resolve the issue | PCBUOA::FERRANTEV | | Thu May 29 1997 12:47 | 10 |
| Could you folks tell me what language and country these systems are
coming from.. Serial number might also help.. There would appear top be
a problem in Manufacturing but I do not know which of the 3 sites is
having the problem. It appears that these are all on VP575 FIS Win95
systems. When the FIS was tested, no such issues occurred. Something is
going wrong in the process and more information on model #, serial #,
language, MFG POD (Compal, Bizcom, etc) is needed..
Thanks,
Vin
|
| 2413.9 | License and Registration, Sir | PCBUOA::GLANTZ | | Thu May 29 1997 16:37 | 2 |
| Please provide the "sequence number" or "case number" the Helpdesk gave
you. That way I can follow up with the Helpdesk manager.
|
| 2413.10 | They would not give me one! | WHYNOW::NEWMAN | Protector of the Cause | Thu May 29 1997 17:12 | 5 |
| Unfortunately they did not give me one. I asked at least twice for one
but was told that since the problem was being referred to engineering
that one would not be assigned until the problem had been referred.
This is really what they told me!
|
| 2413.11 | It is Problem Number 13182 | WHYNOW::NEWMAN | Protector of the Cause | Thu May 29 1997 17:21 | 3 |
| I just called back MCS to see if they could find out a problem number
or log number. After a little searching they did find a record of the
call and said that it was assigned "Problem Number 13182"
|