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Conference akocoa::decpc_portables

Title:DECpc _Portables
Moderator:PCBUOA::GLANTZ
Created:Wed May 08 1991
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2423
Total number of notes:11059

2380.0. "Help, My HiNote VP 575 appears to be very slow" by WHYNOW::NEWMAN (Protector of the Cause) Wed Apr 23 1997 17:06

    Help!  My HiNote VP 575 appears to be running very slow.
    
    I just received a new HiNote VP 575 with 166Mhz MMX processor and have
    to admit that I am not impressed at all by the speed at which the
    machine runs.  It appears to run very slowly and the screen paints
    extremely slow.  It is running Windows 95.
    
    Might this be a configuration problem?  Is there anything specific I
    should check?
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2380.1How much memory?SNLV01::LEEWed Apr 23 1997 17:464
    As it comes with 16MB of memory, I'm surprised.  How many applications
    are you running when it runs slow?
    
    Bernard
2380.2WHYNOW::NEWMANProtector of the CauseWed Apr 23 1997 18:096
    For now I am really running nothing more than one or no applications. 
    I have more memory on order.  The slowness appears to be in the screen
    paint times.  Simply opening Explorer or other windows is very slow. 
    You can almost seen the graphics painted on the screen.
    
    Hopefully my memory upgrade will ship soon.
2380.3SMURF::PBECKWho put the bop in the hale-de-bop-de-bop?Wed Apr 23 1997 20:422
    Does the HiNote VP have a half-speed battery-saving setting? If so,
    you might have activated it accidentally.
2380.4QUARK::LIONELFree advice is worth every centThu Apr 24 1997 10:425
My VP535 doesn't have such an option, but the VP500 series does have an
automatic circuit that slows down the system when it gets too hot.  Early
models had a lot of trouble with that, later ones seem to do better.

				Steve
2380.5No such option on the 575WHYNOW::NEWMANProtector of the CauseThu Apr 24 1997 10:538
    My 575 does not appear to have such an option. 
    
    One example of the "slow display" is as follows...
    
    I have the Microsoft Office Shortcut bar located at the top of the
    screen and set to "autohide".  When it is hidden and I move the cursor
    to the top of the screen the outline of the bar appears and you can
    watch the icon boxes paint slowly from left to right
2380.6QUARK::LIONELFree advice is worth every centThu Apr 24 1997 12:064
Sounds like a lot of paging to me - in the System applet, Performance tab,
what does it say?  What are the virtual memory settings?

			Steve
2380.7TARKIN::LINBill LinThu Apr 24 1997 12:081
    Oh, and is FindFast running?
2380.8WHYNOW::NEWMANProtector of the CauseThu Apr 24 1997 12:428
    Performance says "Configured for optimal performance".  System
    resources 71% free.  Virtual memory set to let Windows manage it.  I
    assume that "Find Fast" is running since it is in the StartUp folder.
    
    Basically the system is running the "default" options that are set
    after installing software.  It does appear as if there is a lot of disk
    activity (the LCD disk indicator is on or blinking much of the time)
    when the system is just "idle"
2380.9FindFast == GoSlowSMURF::PBECKWho put the bop in the hale-de-bop-de-bop?Thu Apr 24 1997 13:367
    Try killing off FindFast. I routinely create a folder called
    "Startup Holding Tank" that I can drag stuff from my Startup folder
    into on a temporary-to-permanent basis without losing their
    properties.
    
    FindFast is really just a synonym for WeighDown. I've yet to see it
    actually help me find anything when I did enable it.
2380.10Still running slow...WHYNOW::NEWMANProtector of the CauseThu Apr 24 1997 18:445
    Killing off FastFind and some other things in the StartUp folder made
    no difference.  I will try connecting it to a monitor to see if it is
    just the nature of the LCD display.  
    
    BTW - What I am comparing the "performance" to is my HiNote Ultra CT475
2380.11QUARK::LIONELFree advice is worth every centThu Apr 24 1997 19:294
    It's not the nature of the display.  My VP535 is extremely snappy in
    response.
    
    				Steve
2380.12It has gotten a little better...WHYNOW::NEWMANProtector of the CauseFri Apr 25 1997 18:2032
    Well, I have played around with the system some more and here is what I
    have learned...
    
    In addition to the VP 575 I also have a Celebris GL 6200 on my desk. 
    Both systems have essentially the same software loaded on them,
    including Norton Utilities.
    
    According to the CPU monitor in Norton Utilities on the GL 6200, when
    the system is "just sitting there", the CPU Used percentage is
    somewhere between 1% and 5%.  There is also not much, if any, disk
    activity indicated by the led on the front of the machine.
    
    According to the CPU monitor in Norton Utilities on the VP 575, when
    the system is "just sitting there", the CPU Used percentage was pegged
    at 100%.  There was also MUCH disk activity according to the LCD disk
    indicator either blinking or on steady.
    
    I then removed many of the programs that are started up when the system
    is booted (keep in mind that these programs are also running on the GL
    6200).
    
    After rebooting, the VP 575 is now showing a CPU Used percentage of
    about a constant 40% when the system is "just sitting there".  Also,
    the disk indicator is no longer on.
    
    While system performance is now better on the VP 575 than it was, it is
    still noticably sluggish.  I also don't understand why some programs
    have a performance impact on the VP 575 and apparently not on the GL
    6200.  Could it be the difference between the 166Mhz MMX processor on
    the VP 575 and the Pentium Pro 200Mhz on the GL 6200?
    
    
2380.13WHYNOW::NEWMANProtector of the CauseFri Apr 25 1997 18:334
    And one more thing...
    
    I just borrowed 16MB of memory to bring the total system memory up to
    32MB.  The system is still idling at approximately 40% CPU Utilization.
2380.14QUARK::LIONELFree advice is worth every centFri Apr 25 1997 18:373
Do a CTRL-ALT-DEL and list the programs running, then enter that list here.

			Steve
2380.15TARKIN::LINBill LinFri Apr 25 1997 18:5916
    re: WHYNOW::NEWMAN
    
    Are you comparing apples to apples with regard to hardware that's in
    the VP575 vs the GL6200?  Also, are you running the same O.S. on both?
    Windows 95?  Windows NT?  I *hope* you're running NT on the 6200
    otherwise, it would be such a waste of a Pentium Pro.
    
    You need to track down what's taking up that 40% of the cpu...  Perhaps
    it is your cpu monitor?
    
    Back to the hardware involved.  If you have IDE on one machine and SCSI
    on the other, and there is any disk activity at all, you will be eating
    cpu cycles on the IDE machine that won't be used on the SCSI machine.
    
    Bill
    
2380.16Now it won't run Windows95WHYNOW::NEWMANProtector of the CauseSun Apr 27 1997 12:1819
    re .14
    
    Well, I powered up my VP 575 to get the list of programs that are
    running as requested by .14 and it appears as if there is a problem. 
    Perhaps this is related to the apparent slowness of the system.
    
    When I power up the system the boot process completes and the Win95
    splash screen appears.  Then I get the following error message
    
    	While initializing device IOS:
    	Windows protection error.  You need to restart your computer.
    
    Several attempts to restart the computer have not resulted in the
    system booting correctly.  It will, however, start up in SAFE MODE.
    
    Any ideas?  Or should I just rebuild the system from scratch?  I am
    almost tempted to rebuild the system from the media supplied with the
    unit to see if I messed up something along the way that is creating the
    performance problems I have been having.
2380.17TARKIN::LINBill LinSun Apr 27 1997 23:359
    re: .16 by WHYNOW::NEWMAN
    
    Check out the NOTED::WINDOWS95 conference.  A lot of problems seem to
    be fixed by reinstalling Windows 95.  Do be sure you have all the
    necessary machine-specific drivers before you begin.
    
    Cheers,
    
    /Bill
2380.18I have rebuilt from scratch and it is still busyWHYNOW::NEWMANProtector of the CauseMon Apr 28 1997 11:3123
    Due to the fact that the system would not boot I have rebuilt the
    system from the software installation CD's supplied with the system. 
    So far I have loaded Windows95, the supplied Device Drivers, and Norton
    Utilities.  The only thing running in Norton Utilities is the CPU
    Monitor.
    
    Just as before, Norton Utilities is showing a steady 41% CPU
    Utilization with the system "idle".  As requested in .14, CTRL-ALT-DEL
    shows the following programs running:
    
    		Norton System Doctor
    		Explorer
    		Sysresrc
    		Cardagnt
    		Systray
    		Nprotect
    
    Just for the heck of it, I deleted all programs (via the CTRL-ALT-DEL
    window) other than Norton System Doctor and Explorer and it still
    shows a constant 45% CPU Utilization.
    
    I am puzzled...  On other systems, Norton System Doctor takes only
    1%-2% of an idle system to monitor the CPU activity.
2380.19Another monitor seems to confirm that the system is busyWHYNOW::NEWMANProtector of the CauseMon Apr 28 1997 11:366
    re my last entry...
    
    I don't know why I did not think of this earlier but I ran the "System
    Monitor" that is part of Windows95.  I don't know if it is monitoring
    the same thing but it is monitoring  Kernel: Processor Usage.  It is
    showing a constant value of approximately 50%.
2380.20TARKIN::LINBill LinMon Apr 28 1997 11:425
    re: .19 by WHYNOW::NEWMAN
    
    Is there anything moving on the screen at all?  e.g. animated cursor
    
    /Bill
2380.21Did you check for a VIRUS ?PCBUOA::FERRANTEVMon Apr 28 1997 17:0914
    Just for chuckles, have you run a VIRUS scan.,... 
    
    I have several of the VP575 systems and no such problem exists here.
    
    How many systems do you have ?
    If this is a ONE-OF-A-KIND situation, it is possible that you have a
    true hardware failure if it is not a virus.. 
    THe system is running Windows 95 SR 2.1 as opposed to the Windows 95
    SR0 that came out last year. Be sure that you used the Windows 95 CD
    that came with your system and then the System Cd to install the
    drivers. If you did not do that, you will have many different issues
    that have never been explored or documented..
    
    Vin
2380.22It now appears to be running fine after a rebuildWHYNOW::NEWMANProtector of the CauseMon Apr 28 1997 17:3811
    Well, I have finally completed rebuilding my system from the CD's that
    came with it.  Other than the fact that the CPU monitor still says that
    the system is between 35%-40% busy when it is doing "nothing" the
    performance is MUCH BETTER.  It is running the same software as before
    but it is now fast and the screen paints fast too.
    
    The only remaining problem I have (and I had it before) is that I am
    unable to get the docking station with NIC card working.  This is low
    priority, however, since I primarily use RoamAbout Wireless networking.
    
    Thanks everyone for all the suggestions.
2380.23Unsupported PC Card isntalled?SNLV01::LEEMon Apr 28 1997 18:5311
    re: .16
    
    > Windows protection error.  You need to restart your computer.
    
    I have seen this before.  It looks like you might have installed a PC
    Card that has not installed properly.  I had this problem when I
    installed a Xircom CE2 and ComboCard.
    
    Try reinstalling Win95 from CD.
    
    Bernard
2380.24It's a Norton bug ...SCASS1::UNLANDMon May 19 1997 22:5021
    re: Norton Utilities and slow system
    
    Congratulations! You hit the Norton "Suck up the computer" bug!
    
    I had to reinstall NU 2.0 for Win95 three times, and turn off a number
    of features to get rid of the problems you describe. They are not that
    unusual; there are a number of configuration and disk conditions that
    seem to trigger this behaviour in NU System Monitor and Recycle Bin.
    
    I called Symantec about, and got a very telling response. The first
    tech I talked to said, "Yep, I know what's happening." He was about to
    tell me how to fix it (by uninstalling NU2.0) when I got shuffled to
    another tech, who told me essentially that it was a "feature". I pretty
    much told him it wasn't acceptable behaviour, but he was not helpful in
    finding a way to fix it.
    
    Now, I keep very minimal System Monitoring enabled, Recycle Bin stuff
    is completely disabled, and I use NU 2.0 for what I really wanted in
    the first place - a decent disk repair tool. 
    
    Geoff
2380.25FAT32 with VP575 OSR2NNTPD::"[email protected]"BPKTue May 27 1997 14:298
Be careful that you don't enable the FAT32 with your VP575 OSR2.
(FAT32 supports 2 Terabytes hard disks.)

Norton Antivirus 2.x is FAT32-certified, I was told.
I'm not sure about NU 2.0 .
Solomon's Antivirus is not FAT32-compatible (?trashing HD, I heard?).

[Posted by WWW Notes gateway]
2380.26QUARK::LIONELFree advice is worth every centTue May 27 1997 15:344
NU2 and NAV for Windows 95 (either V2 or with the latest 95.0B patch) support
OSR2.  I run both of these on my VP535 with FAT32.

				Steve