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Conference akocoa::decpc_portables

Title:DECpc _Portables
Moderator:PCBUOA::GLANTZ
Created:Wed May 08 1991
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2423
Total number of notes:11059

2376.0. "Help! HiNote Ultra CT475 hangs a lot. Reboot." by TROOA::RITCHE (From the desk of Allen Ritche...) Thu Apr 17 1997 18:53

    Help!  I have a HiNote Ultra CT475 which has been working well for a
    long time, but recently [say for the last 2 or 3 months, it hangs very
    often.
    
    I end up rebooting the notebook at least 3 times a day.  Win95.  The hang
    occurs primarily when bringing up Exchange client.  Either from a cold
    boot, or from sleep mode -- more the latter.
    
    In any case, the hang appears to occur when there is lots of modem
    activity (e.g. on Exchange startup).  Never happens when I do straight
    Netscape or MS I.E.
    
    I have a Megahertz 28.8 modem card.
    
    Having to reboot is a pain.  Is this a hardware problem, bios, or
    software glitch?
    
    Please help.  Thanks.
    
    Allen
    Email: [email protected]
    
    
T.RTitleUserPersonal
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2376.1Currently using BIOS 1.41TROOA::RITCHEFrom the desk of Allen Ritche...Thu Apr 17 1997 20:133
    BTW, the BIOS level on my Ultra is 1.41
    
    Allen
2376.2Corrupted system files...?JULIET::HARRIS_MANetworks Sales ExecMon Apr 21 1997 14:5813
    I had similar problems, and then they reloaded the FIS image of
    Windows95 and the problems all but went away. My guess is the many
    times I SCANDISK'd the drive, and each time it told me there was a few
    K of broken files found and eliminated, those were probably NEEDED
    files! When W95 wanted to talk to those files (whatever they were) it
    hung. Enough files had been eliminated that various conditions needing
    those files occured more often.
    
    Try re-installting W95 ontop of existing installation. It should
    preserve all your registry and desktop/links etc. It should simple fix
    a set of corrupted system files.
    
    Mark
2376.3thanksTROOA::RITCHEFrom the desk of Allen Ritche...Wed Apr 23 1997 00:088
>    
>    Try re-installting W95 ontop of existing installation. It should
>    preserve all your registry and desktop/links etc. It should simple fix
>    a set of corrupted system files.
>    
Thanks.  I try that as soon as I get a chance.

Allen
2376.4The practice was nice, but mine still hangsNWD002::FEIGLEWed Apr 23 1997 20:016
    Not the base noter, but had significant number of hangs.  Reloaded
    win95, (actually 4 times), and when I was done... still hangs... :-(
    
    But I do feel better now that I've tried....
    
    jff
2376.5Any other less drastic suggestions?TROOA::RITCHEFrom the desk of Allen Ritche...Fri Apr 25 1997 15:277
>    win95, (actually 4 times), and when I was done... still hangs... :-(
>    
>    But I do feel better now that I've tried....
>    
I haven't tried yet.  Will I have to reinstall the Win95 service packs?

Allen
2376.6Yes,JULIET::HARRIS_MANetworks Sales ExecTue Apr 29 1997 15:157
    YES. When you re-install, it will ask about OLDER files overwritting
    NEWER files. I told it to overwrite EVERYTHING if if the dates were
    older than what it thinks is a good newer file. The reason is this
    NEWER dated file may be corrupt. SO I told it to overwrite everything,
    and then re-installed all the service paks to be sure.
    
    Mark
2376.7Similar Hangs - I think it might be tied w/ FAT32MSE1::msetatenger.mse.tay.dec.com::chenisKenneth ChenisThu May 22 1997 17:1627
I had the exact same problem as the base noter - I have been 
using the Ultra since it's introduction, and never saw this 
problem before - it actually freezes solid - including mouse 
events.

2 points I can add - 

	I was running OSR2 w/ FAT32 enabled

	My System disk finally died totally, causing me to 
send  the notebook off for repair.


This is the second time my hard disk went bad.  The first 
time though, I was running OSR2 w/out FAT32, and a 
compressed drive.  In that configuration, I got a blue screen
describing disk problems when the drive started to die.

So, I'm guessing that FAT32 error trapping isn't quite as
robust as FAT16's, and thus when the disk went bad for the 
second time (FAT32) I would get hard hangs in place of 
descriptive error messages.  End result was the same though;
replace the hard disk.

Ken Chenis
Multivendor Systems Engineering

2376.8It was bad... now it has a life of its ownNWD002::FEIGLEFri May 23 1997 04:3430
    I started out with your problems... reloaded Win95,Plus,Patches.... and
    now I've got the computer from "hello"
    
    - display of 256 colors, changes when it wants to 16 colors
    - socket 2 (top pcmcia) sometimes just goes dumb, single beep
    - desktop icons (start) become large
    - random "interrupt" conflicts on com ports
    - Infra red port, which I have disabled, becomes enabled on its own
    -
    FWIW: I had had a Great performing system:  now the above, plus speed
    changes (with/without network connected), sound schemes have
    disappeared, ahhhhhhhhhhhh
    
    Bios 1.41; Drivespaced disk; Megahertz modem; Zircom..... and to make
    it even worse, when I explained this to my manager.... he offered me a
    VP Pentium 166 with docking station.  Okay, I know it is bigger and
    heavier than my Ultra CT475, okay a bigger screen, okay an integrated
    CD, okay a bigger disk....... hummmmmmm
    
    BTW, I called support, told them that I had run First Aid, Norton,
    reloaded Windows, removed/reloaded/refreshed
    ports/modems/network/pcmcia etc... and can't fix my problem.  My
    preference would be to keep the CT475, because it is so LITE.... but if
    you can't count on the system, then it be "gone".  I can only imagine
    that I'm having a mother board problem to perhaps "heat", or the CMOS
    is going flaky.
    
    my .02
    
    jff