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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

4240.0. "TM deleting tasks and events goes into loop" by GIDDAY::SETHI (Better to ask a question than remain ignorant) Wed Jun 08 1994 04:59

    Hi All,
    
    A customer has ALL-IN-1 IOS 3.0 installed and is having a problem with
    the Time Management sub-system.
    
    Many users have never cleaned up their tasks and events in time
    management, one example is a single user having 3000+ tasks to cleanup. 
    When user tries to cleanup seems to find users accounts that are now no 
    longer on the system and process goes into loop. Now the users index of 
    all events and tasks etc are corrupted.
    
    I know TM is not a hot item on our list of tasks, however I would be
    grateful for any help.
    
    Regards,
    
    Sunil
T.RTitleUserPersonal
Name		DateLines
4240.1CALANDER CANCEL APPOINTMENT maybe the cause of prob.GIDDAY::SETHIBetter to ask a question than remain ignorantThu Jun 09 1994 08:4816
    Hi All,
    
    It look like the problem has been caused by the CALANDER CANCEL
    APPOINTMENT function.  This function does not check to see if the user
    no longer exists (entry in profile.dat or network.dat) then delete task
    or event.  It would be nice if it did delete the entry.
    
    I know that this is not the offcial forum to report problems I just
    wanted to let people know what caused this problem.  If someone can
    confirm this it would be nice.  With TM sub-system being not getting
    the attention/focus as it may have in the past is it worth my while
    escalating this problem via IPTM (P3) ?
    
    Regards,
    
    Sunil
4240.3Fied in next releaseIOSG::MAURICESix Programmers in search of an analystFri Jun 10 1994 15:427
    Hi,
    
    My researches show that this problem has been fixed in V3.1. 
    
    Cheers
    
    Stuart
4240.4EV I XD?IOSG::PARTONJI'll name that tune in 666 notesFri Jun 10 1994 15:528
    Sunil,
    
    	Can you confirm that the customer is using the XD options from
    the Index of EVENTS (not tasks) i.e. on form TMEVINDEX?
    
    Regards,
    
    Jonathan.
4240.5It's from the index of eventsGIDDAY::SETHIBetter to ask a question than remain ignorantWed Jun 15 1994 04:0316
    Hi Jonathan,
    
    
    >Can you confirm that the customer is using the XD options from
    >the Index of EVENTS (not tasks) i.e. on form TMEVINDEX?
    
    I can confirm that the above is the case.  The customer does not have
    any ASSET's or 3rd party software integrated into TM sub-system, the system
    is hardly customised.  The customisations are of cosmatic nature ie MAIN
    screen say KRAFT FOODS etc., they do have WordPerfect integrated.
    
    Sorry for the confusion I hardly ever use the TM sub-system !!!!
    
    Regards,
    
    Sunil
4240.6AIMTEC::ZANIEWSKI_DWhy would CSC specialists need training?Wed Jun 15 1994 13:428
        Definitely not fixed in the next release.  I've just reviewed an
        SPR response stating this wasn't going to be fixed, even though
        suggested code changes to eliminate about 50% of the problems
        were included.
        
        I've tested the cases the SPR suggested fixes for.
        
        Dave Zaniewski
4240.7Have supplied SOME aidIOSG::PARTONJI'll name that tune in 666 notesWed Jun 15 1994 15:198
    Dave,
    
    	I've supplied Sunil with a workaround (change to TMSEVXD.SCP as
    per V3.1) - we'll see whether the customer is satisfied with the
    results of this. In the meantime, can you supply me with any details of
    the 50% not fixed?
    
    Jonathan.
4240.9customer feedbackGIDDAY::SETHIBetter to ask a question than remain ignorantWed Jun 22 1994 02:2518
    Hi Jonathan,

    The customer has given me additional information that maybe of some
    help.

    %OA-W-CMNOATND, Cannot locate attendee entry in attendee file

    The customer has clarified the point now and has stated that if a user
    was deleted from the system and still has an entry then the above message
    is displayed.  The looping problem goes away but other entries in the list
    do not get deleted.  So the customer still has a problem but it's not as bad
    as before the customer's annoyance factor has gone down by a lot. The
    customer just skips over the bad entries.

    Regards,

    Sunil