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Title: IOSG Engineering SPR/IPMT conversion audit results
Author: Martin Cook, IOSG Support Manager, DTN 830 3636
Revision: 1.0
Date: 27-MAY-94
During April 94 the last Geography (US) migrated to using the IPMT system for
"SPR" submissions. As of that date the old SPR system resident on ICARUS::
became obsolete.
On the weekend of 7/8-MAY-94 all open P1+P2 SPRs, and all open P3+P4 SPRs
received since 01-JAN-93, were converted to IPMT cases and the old SPR
database was archived. Multivendor Customer Services were responsible for the
case selection criteria used for this conversion, which was applied across the
board for ALL products / Engineering groups. All new IPMT cases resulting from
this conversion were created at severity 3 (including suggestions).
368 new IPMT cases were created during this weekend and routed to IOSG
Engineering. The conversion failed for all cases that had multiple escalation
levels within "PIPE" (ie from US geography), so a further 261 'repair'
operations were received when case details were added to each case using
UPDATE_STATUS within IPMT. The resulting 631 mail messages from IPMT has taken
about 2 weeks to review and audit. Results are presented below.
There appears to have been a small flurry of activity in selected US CSC's
whereby numerous P3/P4 SPRs were hurriedly elevated in priority in order ensure
that they were carried through to the IPMT system, rather than being closed
without answers. This does not appear to have been done for any SPRs that
originated in Europe or GIA geographies.
SPRs that were NOT converted to IPMT cases have therefore been effectively
CLOSED. Engineering groups are NOT expected to supply any kind of formal
solutions to these to any persons hereafter.
Attached to this document is a full list of SPR reference numbers
pertaining to products supported by IOSG Engineering (particularly ALL-IN-1
and the ALL-IN-1 DESKtop product set).
Section 1 (below) lists all the selected SPRs, that were open on the SPR
database, but had NOT previously found their way to IOSG Engineering. There
are numerous reasons why/how this may have happened, which constitutes one of
the reasons why IPMT was introduced. There were 56 such cases.
NOTE: there are clearly a lot of duplicates and cases that can be very
easily answered in this set, but this will take considerable time and
administration, given current workloads and priorities within IOSG Engineering.
Section 2 (below) lists all the selected SPRs, that were open on the SPR
database, AND had been received by IOSG Engineering's Support Group. For these
cases you can now match up the SPR number with the IPMT number and even the
IOSG Engineering reference number (provided here for audit and cross reference
purposes). There were 186 such cases.
NOTE: there is clearly a reasonably large proportion of these IPMT cases
(c.25%) that have either already been answered by IOSG Engineering (but didn't
get closed in the SPR system due to admin and resourcing problems) or can now
be easily answered using IPMT's facilities, but again this will take time.
Section 3 (below) lists all the 'old' and/or low priority SPRs that were KNOWN
by IOSG Engineering but were NOT selected for conversion to IPMT.
The SPR (ICA-nnnnn) and Engineering (THR-nnnnn) numbers shown do not have a
matching IPMT reference number (CFS.nnnnn). If you need a formal solution
to one of these SPRs then you must re-submit to Engineering via the IPMT
system. Please refer to the Multivendor Customer Services and Engineering
Remedial Support Agreement revision 3.8 dated 03-MAR-94.
There were 94 such [trashed] cases.
NOTE: These cases will NOT be ignored by IOSG Engineering, but no formal
action plans will be issued. Each case will be reviewed by the IOSG Quality
Review Board as necessary.
Section 4 (below) lists SPRs which were converted to IPMT and incorrectly
routed to IOSG Engineering, and have now been re-routed to the correct
Engineering group (predominantly to EME Engineering in ZKO).
There were 73 cases for DECmailworks for VMS/DOS - re-routed to EME
There were 46 cases for LAN/WAN MANAGER - re-routed to EME
There were 5 cases for MOBILIZER - re-routed to PMA for further re-routing.
(total 114)
If your SPR (ICA-nnnnn) number does not appear on the attached list at all -
then this case was either already formally closed on the SPR system, in which
case you will probably find a solution in STARS or DSIN/DSINLINK, or belongs
to a product NOT owned by IOSG. Failing this please re-submit via IPMT.
The 631 IPMT transactions received by IOSG Engineering on or shortly after
7/8-MAY-93 therefore resulted in the following:
NEW DESKtop cases (sect.1a) 32
NEW ALL-IN-1 cases (sect.1b) 24
CONVERTED DESKtop SPRs (sect.2a) 34
CONVERTED ALL-IN-1 IOS SPRs (sect.2b) 145
Total new IOSG-owned IPMT cases 244
94 "ALL-IN-1" and "ALL-IN-1 DESKtop" SPRs were trashed.
114 SPRs were invalidly routed to IOSG and have now been re-routed.
SECTION 1 (UNSEEN)
==================
1a) UNSEEN ALL-IN-1 DESKtop SPRs (Total 32)
--------------------------------
SPR's from SPR_ADMIN that never reached IOSG Engineering,
but have now been converted to IPMT cases -
(ie P1/P2 cases raised prior to 01-JAN-93
+ P1/P2/P3/P4 cases raised since 01-JAN-93)
ICA-37033 CFS.11922 DT_DOS V1.0A bad (no text)
ICA-38269 CFS.11936 DT_DOS V1.1
ICA-38285 CFS.11935 DT_SERVER V1.1
ICA-38286 CFS.11934 DT_SERVER V1.1
ICA-38287 CFS.11933 DT_SERVER V1.1 bad (no text)
ICA-38288 CFS.11932 DT_SERVER V1.1
ICA-38289
ICA-38412 CFS.11937 DT_SERVER V1.1
ICA-38480 CFS.11942 DT_MAC V1.0
ICA-38481 CFS.11941 DT_MAC V1.1 bad (no text)
ICA-38494 CFS.11940 DT_MAC V1.1 bad (no text)
ICA-38495 CFS.11939 DT_MAC V1.1 bad (no text)
ICA-38557 CFS.11943 DT_MAC V1.0
ICA-38866 CFS.11950 DT_DOS V1.1
ICA-39224 CFS.11958 DT_SERVER V1.1
ICA-39296 CFS.11959 DT_DOS V1.1 bad (no text)
ICA-39503 CFS.11967 DT_SERVER V1.1
ICA-40563 CFS.11981 DT_DOS V1.1
ICA-42129 CFS.12030 DT_SERVER V1.1
ICA-42130 CFS.12024 DT_SERVER V1.1
ICA-42144 CFS.12032 DT_SERVER V1.1 bad (no text)
ICA-42146 CFS.12031 DT_SERVER V1.1
ICA-42172 CFS.12033 DT_MAC V1.0
ICA-42177 CFS.12036 DT_SERVER V1.1
ICA-42200 CFS.12035 DT_DOS V1.1 bad (no text)
ICA-42223 CFS.12040 DT_MAC V1.0 bad (no text)
ICA-42228 CFS.12041 DT_MAC V1.0 bad (no text)
ICA-42501 CFS.12057 DT_SERVER V1.1 bad (no text)
ICA-42688 CFS.12064
ICA-42943 CFS.12077 DT_SERVER V1.1S
ICA-42984 CFS.12082 bad (no text)
ICA-42985 CFS.12080 bad (no text)
ICA-48983 CFS.13488 bad - (no text)
ICA-49406 CFS.13607 bad - (no text)
1b) UNSEEN ALL-IN-1 IOS SPRs (Total 24)
----------------------------
SPR's from SPR_ADMIN that never reached IOSG Engineering,
but have now been converted to IPMT cases -
(ie P1/P2 cases raised prior to 01-JAN-93
+ P1/P2/P3/P4 cases raised since 01-JAN-93)
ICA-39684 CFS.11972 bad (no text)
ICA-42147 CFS.12028
ICA-42329 CFS.42329 bad (no text)
ICA-42401 CFS.12048
ICA-42457 CFS.12045 bad (no text)
ICA-42530 CFS.12053
ICA-42576 CFS.12060
ICA-42645 CFS.12061
ICA-42692 CFS.12058
ICA-42708 CFS.12056 bad (no text)
ICA-42881 CFS.12075 bad (no text)
ICA-42882 CFS.12069 bad (no text)
ICA-42944 CFS.12044 bad (no text)
ICA-42962 CFS.12049 bad (no text)
ICA-42986 CFS.12076 bad (no text)
ICA-49774 CFS.13751 bad - no text
ICA-49864 CFS.13752 bad - no text
ICA-49777 CFS.13755 bad - no text
ICA-49878 CFS.13771 bad - no text
ICA-49879 CFS.13734 bad - no text
ICA-49775 CFS.13684 bad - no text
ICA-49757 CFS.13650 bad - no text
ICA-49135 CFS.13512 bad (no text)
ICA-43188 CFS.12086 bad
SECTION 2 - VALID CONVERSIONS
=============================
2a) ALL-IN-1 DESKtop (total 34)
SPR's from SPR_ADMIN that had reached IOSG Engineering but were
still un-answered on 07-MAY-94 - and were converted to IPMT
cases - on 07/8-MAY-94
(ie P1/P2 cases raised prior to 01-JAN-93
+ P1/P2/P3/P4 cases raised since 01-JAN-93)
IOSG old SPR old SPR new IPMT comments
Ref Priority ref # ref #
THR-16140 1 ICA-39337 CFS.11961 DT_SERVER V1.1
THR-16142 2 ICA-39451 CFS.11965 DT_SERVER V1.1
THR-16145 2 ICA-39452 CFS.11964 DT_SERVER V1.1
THR-16143 2 ICA-39453 CFS.11963 DT_SERVER V1.1
THR-16455 2 ICA-40800 CFS.11984 DT_DOS V1.1 bad (no text)
THR-16574 2 ICA-41300 CFS.11993 DT_SERVER V1.1 bad (no text)
THR-16967 2 ICA-43484 CFS.12102 DT_SERVER V1.1 bad (no text)
THR-16987 2 ICA-43601 CFS.12115 DT_SERVER V1.1
THR-16998 2 ICA-43695 CFS.12122 DT_SERVER V1.1
THR-16999 2 ICA-43697 CFS.12119 DT_SERVER V1.1 bad (no text)
THR-17180 2 ICA-44713 CFS.12172 DT_DOS V1.1 bad (no text)
THR-17181 4 ICA-44722 CFS.12177 DT_SERVER V1.1
THR-17204 4 ICA-44912 CFS.12192 DT_DOS V1.1
THR-17267 4 ICA-44966 CFS.12194 DT_DOS V1.1
THR-17271 4 ICA-45001 CFS.12198 DT_SERVER V1.1 bad (no text)
THR-17308 4 ICA-45106 CFS.12208
THR-17526 4 ICA-45927 CFS.12292 DT_DOS V1.1
THR-17525 2 ICA-45928 CFS.12275 DT_DOS V1.1 bad (no text)
THR-17565 4 ICA-46162 CFS.12314 DT_SERVER V1.2
THR-17603 4 ICA-46398 CFS.12346 DT_DOS V1.1
THR-17604 4 ICA-46399 CFS.12344 DT_DOS V1.1
THR-17605 4 ICA-46400 CFS.12343 DT_DOS V1.1 bad (no text)
THR-17688 4 ICA-46849 CFS.12409 DT_DOS V1.1 bad (no text)
THR-17690 3 ICA-46850 CFS.12399 DT_MAC V1.0 bad (no text)
THR-17883 4 ICA-47658 CFS.12479 FT_SERVER V1.2 bad (no text)
THR-18047 4 ICA-48050 CFS.12517 DT_DOS V1.1
THR-18048 4 ICA-48051
THR-18172 3 ICA-48340 CFS.12555 DT_MAC V1.0
THR-18175 2 ICA-48341 CFS.12553 bad (no text) DT_SERVER V1.2
THR-18240 4 ICA-48482 CFS.13279 bad (no test) DT_SERVER V1.2
THR-18300 3 ICA-48583 CFS.13320 bad (no text) DT_SERVER V1.2
THR-18361 4 ICA-48718 CFS.13369 bad (no text) DT_DOS V1.1
THR-18513 4 ICA-48984 CFS.13481 (DT_SERVER)
THR-18578 4 ICA-49321 CFS.13579
-------------------
2b) ALL-IN-1 IOS (total 145)
SPR's from SPR_ADMIN that had reached IOSG Engineering but were
still un-answered on 07-MAY-94 - and were converted to IPMT
cases - on 07/8-MAY-94
(ie P1/P2 cases raised prior to 01-JAN-93
+ P1/P2/P3/P4 cases raised since 01-JAN-93)
IOSG old SPR old SPR new IPMT comments
Ref Priority ref # ref #
THR-14837 2 ICA-35593 CFS.11899
THR-15679 2 ICA-37345 CFS.11923 bad (no text)
THR-16380 2 ICA-40435 CFS.11980 bad (no text)
THR-16429 2 ICA-40812 CFS.11985
THR-16588 2 ICA-41343 CFS.12004
THR-16697 2 ICA-41987 CFS.12022
THR-16879 2 ICA-43054 CFS.12088 bad (no text)
THR-16921 2 ICA-43224 CFS.12090 bad (no text)
THR-16963 2 ICA-43479 CFS.12109 bad (no text)
THR-16976 2 ICA-43551 CFS.12098
THR-17032 2 ICA-43989 CFS.12125
THR-17109 2 ICA-44312 CFS.12114
THR-17157 2 ICA-44616 CFS.12166
THR-17162 3 ICA-44637 CFS.12153 bad (no text)
THR-17182 3 ICA-44726 CFS.12161
THR-17183 3 ICA-44747 CFS.12156 bad (no text)
THR-17198 4 ICA-44810 CFS.12179 bad (no text)
THR-17208 5 ICA-44962 CFS.12184 bad (no text)
THR-17273 4 ICA-45010 CFS.12197
THR-17304 4 ICA-45079 CFS.12199 bad (no text)
THR-17309 3 ICA-45121 CFS.12200 bad (no text)
THR-17318 3 ICA-45150 CFS.12215 bad (no text)
THR-17319 3 ICA-45184 CFS.12222 bad (no text)
THR-17320 3 ICA-45185 CFS.12219
THR-17322 3 ICA-45187 CFS.12201
THR-17344 3 ICA-45242 CFS.12224 bad (no text)
THR-17346 3 ICA-45245 CFS.12227
THR-17357 3 ICA-45264 CFS.12231
THR-17423 3 ICA-45579 CFS.12191
THR-17456 2 ICA-45653 CFS.12193
THR-17457 3 ICA-45660 CFS.12257 bad (no text)
THR-17473 4 ICA-45728 CFS.12266 bad (no text)
THR-17474 4 ICA-45729 CFS.12259 bad (no text)
THR-17479 3 ICA-45754 CFS.12147 bad (no text)
THR-17478 3 ICA-45779 CFS.12068
THR-17493 3 ICA-45785 CFS.12278
THR-17494 3 ICA-45786 CFS.12274
THR-17497 3 ICA-45822 CFS.12285 bad (no text)
THR-17512 2 ICA-45828 CFS.12287
THR-17513 2 ICA-45832 CFS.12279 bad (no text)
THR-17554 3 ICA-46120 CFS.12297 bad (no text)
THR-17555 3 ICA-46135 CFS.12271
THR-17564 2 ICA-46161 CFS.12316 bad (no text)
THR-17570 3 ICA-46216 CFS.12320
THR-17574 3 ICA-46262 CFS.12325 bad (no text)
THR-17578 4 ICA-46280 CFS.12327
THR-17579 2 ICA-46281 CFS.12315 bad (no text)
THR-17606 1 ICA-46401 CFS.12309 bad (no text)
THR-17608 4 ICA-46419 CFS.12350
THR-17616 2 ICA-46438 CFS.12283 bad (no text)
THR-17621 4 ICA-46467 CFS.12347 bad (no text)
THR-17623 4 ICA-46494 CFS.12360 bad (no text)
THR-17631 4 ICA-46536 CFS.12367
THR-17636 3 ICA-46566 CFS.12369 bad (no text)
THR-17668 3 ICA-46668 CFS.12370 bad (no text)
THR-17669 3 ICA-46676 CFS.12366 bad (no text)
THR-17689 3 ICA-46856 CFS.12410
THR-17697 3 ICA-46887 CFS.12408
THR-17704 2 ICA-46902 CFS.12299 bad (no text)
THR-17713 3 ICA-46926 CFS.12418 bad (no text)
THR-17714 3 ICA-46927 CFS.12416 bad (no text)
THR-17738 3 ICA-47043 CFS.17738 bad (no text)
THR-17769 4 ICA-47169 CFS.12432
THR-17770 3 ICA-47170 CFS.12429 bad (no text)
THR-17771 4 ICA-47171 CFS.12433
THR-17772 2 ICA-47172 CFS.12431
THR-17796 3 ICA-47250 CFS.12306
THR-17818 3 ICA-47347 CFS.12441 bad (no text)
THR-17830 4 ICA-47389 CFS.12451
THR-17849 4 ICA-47390 CFS.12452
THR-17845 5 ICA-47489 CFS.12426 bad (no text)
THR-17868 2 ICA-47565 CFS.12474
THR-17889 3 ICA-47630 CFS.12467
THR-17888 2 ICA-47632 CFS.12475
THR-17878 3 ICA-47655 CFS.12449
THR-17911 3 ICA-47761 CFS.12482 bad (no text)
THR-17912 3 ICA-47762 CFS.12477
THR-17914 4 ICA-47764 CFS.12447
THR-17916 2 ICA-47766 CFS.12435 bad (no text)
THR-17918 3 ICA-47777 CFS.12465 bad (no text)
THR-18052 2 ICA-47766
THR-17928 3 ICA-47818 CFS.12498 bad (no text)
THR-17929 2 ICA-47819 CFS.12497
THR-17947 2 ICA-47888 CFS.12499
THR-17952 3 ICA-47913 CFS.12503
THR-17953 4 ICA-47914 CFS.12405 bad (no text)
THR-18018 3 ICA-48001 CFS.12493
THR-18019 3 ICA-48002 CFS.12501
THR-18023 2 ICA-48005 CFS.12510 bad (no text)
THR-18024 2 ICA-48006 CFS.12481
THR-18034 3 ICA-48026 CFS.12459
THR-18041 2 ICA-48037 CFS.12471 bad (no text)
THR-18049 3 ICA-48052 CFS.12392 bad (no text)
THR-18050 5 ICA-48061 CFS.12520 bad (no text)
THR-18051 3 ICA-48062 CFS.12522 bad (no text)
THR-18056 3 ICA-48072 CFS.12521 bad (no text)
THR-18088 2 ICA-48089 CFS.12509 bad (no text)
THR-18111 3 ICA-48110 CFS.12530
THR-18112 3 ICA-48111 CFS.12532 bad (no text)
THR-18115 3 ICA-48125 CFS.12529
THR-18142 3 ICA-48182 CFS.12543 bad (no text)
THR-18176 3 ICA-48343 CFS.12468
THR-18178 4 ICA-48351 CFS.12556
THR-18212 3 ICA-48453 CFS.13258
THR-18213 4 ICA-48454 CFS.12553 bad (no text)
THR-18238 3 ICA-48509 CFS.13300 bad (no text)
THR-18249 3 ICA-48540 CFS.13293 bad (no text)
THR-18360 3 ICA-48705 CFS.13358
THR-18363 3 ICA-48768 CFS.13372 bad (no text)
THR-18364 4 ICA-48810 CFS.13388 bad (no text)
THR-18365 4 ICA-48811 CFS.13393 bad (no text)
THR-18374 3 ICA-48833 CFS.13402 bad (no text)
THR-18375 4 ICA-48834 CFS.13324 bad (no text)
THR-18419 2 ICA-48876 CFS.13360 bad (no text)
THR-18418 3 ICA-48877 CFS.13298 bad (no text)
THR-18420 3 ICA-48896 CFS.13404 bad (no text)
THR-18429 3 ICA-48924 CFS.13364 bad (no text)
THR-18430 3 ICA-48928 CFS.13274 bad (no text)
THR-18505 3 ICA-48980 CFS.13444 bad (no text)
THR-18506 3 ICA-48981 CFS.13395 bad (no text)
THR-18507 4 ICA-48985 CFS.13474 bad (no text)
THR-18508 4 ICA-48990 CFS.13438 bad (no text)
THR-18509 4 ICA-48991 CFS.13436 bad (no text)
THR-18518 3 ICA-49047 CFS.13448 bad (no text)
THR-18522 4 ICA-49077
THR-18545 2 ICA-49142 CFS.13529 bad (no text)
THR-18543 3 ICA-49143 CFS.13518 bad (no text)
THR-18544 2 ICA-49149 CFS.13533 bad (no text)
THR-18563 4 ICA-49201 CFS.13550 bad (no text)
THR-18564 3 ICA-49202 CFS.13545 bad (no text)
THR-18576 3 ICA-49296 CFS.49296 bad (no text)
THR-18577 3 ICA-49297 CFS.13508 bad (no text)
THR-18592 3 ICA-49352 CFS.13587 bad (no text)
THR-18593 4 ICA-49353 CFS.13593 bad (no text)
THR-18626 3 ICA-49382 CFS.13569
THR-18627 3 ICA-49383
THR-18689 1 ICA-49476 CFS.13633 bad (no text)
THR-18692 3 ICA-49491 CFS.13559
THR-18693 2 ICA-49495 CFS.13621 bad conv (no text)
THR-18700 2 ICA-49500 CFS.13615 bad (no text)
THR-18701 2 ICA-49524 CFS.12242 bad (no text)
THR-18725 3 ICA-49595 CFS.13693 bad conv (no text)
THR-18726 3 ICA-49596 CFS.13673 bad conv (no text)
THR-18755 3 ICA-49667 CFS.13660 bad (no text)
THR-18768 3 ICA-49701 CFS.13595 bad (no text)
THR-18780 3 ICA-49709 CFS.49709 bad (no text)
THR-18781 3 ICA-49710
THR-18795 3 ICA-49724 CFS.13723 bad conversion (no text)
THR-18796 3 ICA-49726 CFS.13739 bad conv (no text)
-------------------
2c) WPS-PLUS (total 9)
------------------------
SPR's from SPR_ADMIN that had reached IOSG Engineering but were
still un-answered on 07-MAY-94 - and were converted to IPMT
cases - on 07/8-MAY-94
(ie P1/P2 cases raised prior to 01-JAN-93
+ P1/P2/P3/P4 cases raised since 01-JAN-93)
IOSG old SPR old SPR new IPMT comments
Ref Priority ref # ref #
THR-17184 3 ICA-44748 CFS.12178
THR-17402 3 ICA-45519 CFS.12034
THR-17622 2 ICA-46481 CFS.12284
THR-17632 2 ICA-46553 CFS.12368 bad (no text)
THR-17848 3 ICA-47384 CFS.12422 bad (no text)
THR-17846 5 ICA-47490 CFS.12462 bad (no text)
THR-18362 3 ICA-48720 CFS.13311 bad (no text)
THR-18366 2 ICA-48814 CFS.12383 bad (no text)
THR-18510 3 ICA-48993 CFS.13387 bad (no text)
SECTION 3 - TRASHED SPRS
========================
(all low priority or very old SPRs that Multivendor Customer Services
chose NOT to convert to IPMT cases. There is NO FORMAL requirement
on IOSG Engineering to supply any form of answers or updates on these
cases. If you require a formal responce to any of these - then you
MUST re-submit using IPMT)
3a) Trashed ALL-IN-1 DESKtop SPRs
---------------------------------
IOSG old SPR old SPR
Ref Priority ref #
THR-17677 2 ICA-46691
THR-16141 3 ICA-39335
THR-16139 3 ICA-39336
THR-16137 3 ICA-39388
THR-16147 3 ICA-39389
THR-16146 3 ICA-39390
THR-16144 3 ICA-39455
THR-16181 3 ICA-39571
THR-16194 3 ICA-39685
THR-16212 3 ICA-39749
THR-16218 3 ICA-39757
THR-16219 3 ICA-39758
THR-16248 3 ICA-39960
THR-16256 3 ICA-40054
THR-16263 3 ICA-40065
THR-16317 3 ICA-40087
THR-16361 3 ICA-40283
THR-16369 3 ICA-40361
THR-16370 3 ICA-40362
THR-16371 3 ICA-40363
THR-16375 3 ICA-40388
THR-16385 3 ICA-40509
THR-16401 3 ICA-40546
THR-16399 3 ICA-40584
THR-16415 3 ICA-40651
THR-16417 3 ICA-40664
THR-16481 3 ICA-40710
THR-16465 3 ICA-40715
THR-16457 3 ICA-40781
THR-16546 3 ICA-41254
THR-16568 3 ICA-41287
THR-16569 3 ICA-41310
THR-16575 3 ICA-41317
THR-16572 3 ICA-41318
THR-16573 3 ICA-41329
THR-16576 3 ICA-41330
THR-16597 3 ICA-41432
THR-16598 3 ICA-41433
THR-16601 3 ICA-41434
THR-16599 3 ICA-41435
THR-16627 3 ICA-41577
THR-16631 3 ICA-41644
THR-16664 3 ICA-41764
THR-16686 3 ICA-41832
THR-16688 3 ICA-41870
THR-16693 3 ICA-41890
THR-16886 3 ICA-43007
THR-16887 3 ICA-43047
THR-16913 3 ICA-43186
THR-16917 3 ICA-43200
THR-17103 4 ICA-44255
THR-17102 4 ICA-44256
THR-17106 3 ICA-44283
THR-17110 4 ICA-44320
3b) Trashed ALL-IN-1 IOS SPRs
-----------------------------
IOSG old SPR old SPR
Ref Priority ref #
THR-14231 3 ICA-34211
THR-14939 3 ICA-35905
THR-14993 3 ICA-35942
THR-15688 3 ICA-37498
THR-15808 3 ICA-38047
THR-15960 3 ICA-38507
THR-16083 3 ICA-39192
THR-16183 3 ICA-39573
THR-16186 3 ICA-39607
THR-16367 3 ICA-39623
THR-16189 3 ICA-39624
THR-16188 3 ICA-39625
THR-16190 3 ICA-39626
THR-16221 3 ICA-39759
THR-16257 3 ICA-40055
THR-16258 3 ICA-40056
THR-16315 3 ICA-40085
THR-16330 3 ICA-40125
THR-16332 3 ICA-40132
THR-16331 3 ICA-40133
THR-16357 3 ICA-40216
THR-16362 3 ICA-40284
THR-16394 3 ICA-40536
THR-16395 3 ICA-40547
THR-16396 3 ICA-40571
THR-16421 3 ICA-40709
THR-16424 4 ICA-40716
THR-16508 3 ICA-41033
THR-16533 3 ICA-41129
THR-16689 3 ICA-41882
THR-16704 3 ICA-42001
THR-18055 4 ICA-42475
THR-16922 3 ICA-43229
THR-16926 3 ICA-43233
THR-16977 4 ICA-43553
THR-16978 4 ICA-43554
THR-16980 4 ICA-43583
THR-16986 4 ICA-43602
THR-17107 4 ICA-44282
THR-17145 3 ICA-44442
3c) Trashed DTMA and MICA SPRs
-----------------------------
ICA-32533 DECtalk Mail access (retired)
ICA-45596 ALL-IN-1 Services for DECwindows
ICA-48303 ALL-IN-1 Services for DECwindows
SECTION 4 - INVALID ESCALLATIONS
================================
4a) DECmailworks - re-routed to EME Engineeing group (total 73)
----------------------------------------------------
ICA-49813 becomes CFS.13759 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49871 becomes CFS.13780 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49872 becomes CFS.13779 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49873 becomes CFS.13778 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49874 becomes CFS.13777 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49849 becomes CFS.13776 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49861 becomes CFS.13772 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49862 becomes CFS.13769 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49814 becomes CFS.13750 Mailworks - RE-ROUTED to EME
ICA-49815 becomes CFS.13747 bad - no text - Mailworks - RE-ROUTED to EME
ICA-49816 becomes CFS.13744 bad - no text - mailworks - RE-ROUTED TO EME
ICA-49817 becomes CFS.13742 bad - no text - Mailworks - RE-ROUTED TO EME
ICA-49818 becomes CFS.13741 bad - no text - Mailworks - RE-ROUTD TO EME
ICA-49840 becomes CFS.13728 Mailworks - RE-ROUTED TO EME
ICA-49863 becomes CFS.13717 bad - no text - Mailworks - RE-ROUTED TO EME
ICA-49631 becomes CFS.13706 bad - no text - Mailworks - re-routed to eme
ICA-49396 becomes CFS.13605 bad - no text - Mailworks - reouted to eme
ICA-49605 becomes CFS.13688 bad - no text - Mailworks - re-routed to eme
ICA-49575 becomes CFS.13679 bad - no text - Mailworks - re-routed to EME
ICA-49617 becomes CFS.13691 bad - Mailworks - re-routed to EME
ICA-49356 becomes CFS.13510 bad - Mailworks - re-routed to EME
ICA-49095 becomes CFS.13509 bad - Mailworks - re-routed to EME
ICA-49137 becomes CFS.13497 bad - Mailworks - re-routed to EME
ICA-49183 becomes CFS.13489 bad - Mailworks - re-routed to EME
ICA-49044 becomes CFS.13486 bad - Mailworks - re-routed to EME
ICA-49045 becomes CFS.13483 bad - Mailworks - re-routed to EME
ICA-49138 becomes CFS.13475 bad - Mailworks - re-routed to EME
ICA-48959 becomes CFS.13428 bad - Mailworks - re-routed to EME
ICA-48925 becomes CFS.13426 bad - Mailworks - re-routed to EME
ICA-48822 becomes CFS.13398 bad - Mailworks - re-routed to EME
ICA-48567 becomes CFS.13315 bad - Mailworks - re-routed to EME
ICA-49097 becomes CFS.13310 bad - Mailworks - re-routed to EME
ICA-48532 becomes CFS.13291 bad - Mailworks - re-routed to EME
ICA-48533 becomes CFS.12561 bad - Mailworks - re-routed to EME
ICA-48534 becomes CFS.12560 bad - Mailworks - re-routed to EME
ICA-48356 becomes CFS.12550 bad - Mailworks - re-routed to EME
ICA-48303 becomes CFS.12552 bad - Mailworks - re-routed to EME
ICA-48304 becomes CFS.12549 bad - Mailworks - re-routed to EME
ICA-48046 becomes CFS.12519 bad - Mailworks - re-routed to EME
ICA-47837 becomes CFS.12491 Mailworks - re-routed to EME
ICA-46675 becomes CFS.12386 Mailworks - re-routed to EME
ICA-45830 becomes CFS.12273 Mailworks - re-routed to EME
ICA-47179 becomes CFS.12430 Mailworks - re-routed to EME
ICA-47088 becomes CFS.12424 bad - Mailworks - re-routed to EME
ICA-46256 becomes CFS.12324 bad - Mailworks - re-routed to EME
ICA-47091 becomes CFS.12419 bad - Mailworks - re-routed to EME
ICA-46922 becomes CFS.12417 bad - Mailworks - re-routed to EME
ICA-46867 becomes CFS.12411 bad - Mailworks - re-routed to EME
ICA-46764 becomes CFS.12403 bad - Mailworks - re-routed to EME
ICA-46765 becomes CFS.12401 Mailworks - re-routed to EME
ICA-46740 becomes CFS.12391 Mailworks - re-routed to EME
ICA-46684 becomes CFS.12387 Mailworks - re-routed to EME
ICA-46666 becomes CFS.12378 Mailworks - re-routed to EME
ICA-46483 becomes CFS.12359 bad - Mailworks - re-routed to EME
ICA-46614 becomes CFS.12352 bad - Mailworks - re-routed to EME
ICA-46395 becomes CFS.12341 Mailworks - re-routed to EME
ICA-46376 becomes CFS.12338 Mailworks - re-routed to EME
ICA-46993 becomes CFS.12332 bad - Mailworks - re-routed to EME
ICA-46276 becomes CFS.12328 bad - Mailworks - re-routed to EME
ICA-46364 becomes CFS.12326 Mailworks - re-routed to EME
ICA-46361 becomes CFS.12323 bad - Mailworks - re-routed to EME
ICA-46238 becomes CFS.12307 bad - Mailworks - re-routed to EME
ICA-46257 becomes CFS.12305 bad - Mailworks - re-routed to EME
ICA-46090 becomes CFS.12295 bad - Mailworks - re-routed to EME
ICA-45967 becomes CFS.12294 Mailworks - re-routed to EME
ICA-45829 becomes CFS.12289 Mailworks - re-routed to EME
ICA-45831 becomes CFS.12272 Mailworks - re-routed to EME
ICA-45713 becomes CFS.12263 Mailworks - re-routed to EME
ICA-45714 becomes CFS.12260 Mailworks - re-routed to EME
ICA-45597 becomes CFS.12245 bad - Mailworks - re-routed to EME
ICA-46365 becomes CFS.12206 Mailworks - re-routed to EME
ICA-45142 becomes CFS.12211 Mailworks - re-routed to EME
ICA-45181 becomes CFS.12217 bad - Mailworks - re-routed to EME
---------------------
4a) LAN MANAGER - re-routed to EME Engineeing group (total 46)
----------------------------------------------------
ICA-49826 CFS.13763 bad - LAN MANAGER - re-routed to EME
ICA-49584 becomes CFS.13682 bad - no text - LAN MANAGER - re-route
ICA-49753 becomes CFS.13749 bad - no text - LAN MANAGER - re-route
ICA-49853 becomes CFS.13774 bad - no text - LAN MANAGER - re-route
ICA-49746 becomes CFS.13746 bad - no text - LAN MANAGER - re-route
ICA-49725 becomes CFS.13740 bad - no text - LAN MANAGER - re-route
ICA-49695 becomes CFS.13730 bad - no text - LAN MANAGER - re-route
ICA-49617 becomes CFS.13691 bad - no test - LAN MANAGER - re-route
ICA-49570 becomes CFS.13675 bad - no text - LAN MANAGER - re-route
ICA-49571 becomes CFS.13672 bad - no text - LAN MANAGER - re-route
ICA-49572 becomes CFS.13671 bad - LAN MANAGER - re-routed to EME
ICA-49573 becomes CFS.13666 bad - LAN MANAGER - rerouted to EME
ICA-49512 CFS.13649 bad - LAN MANAGER - re-routed to EME
ICA-49513 CFS.13648 bad - LAN MANAGER - re-routed to EME
ICA-49490 CFS.13640 bad - LAN MANAGER - re-routed to EME
ICA-49542 CFS.13639 bad - LAN MANAGER - re-routed to EME
ICA-49475 CFS.13634 bad - LAN MANAGER - re-routed to EME
ICA-49446 CFS.13625 bad - LAN MANAGER - re-routed to EME
ICA-49467 CFS.13624 bad - LAN MANAGER - re-routed to EME
ICA-49424 CFS.13613 bad - LAN MANAGER - re-routed to EME
ICA-49380 CFS.13602 bad - LAN MANAGER - re-routed to EME
ICA-49346 CFS.13585 bad - LAN MANAGER - re-routed to EME
ICA-49322 CFS.13578 bad - LAN MANAGER - re-routed to EME
ICA-49323 CFS.13577 bad - LAN MANAGER - re-routed to EME
ICA-49324 CFS.13576 bad - LAN MANAGER - re-routed to EME
ICA-49282 CFS.13562 bad - LAN MANAGER - re-routed to EME
ICA-49187 CFS.13541 bad - LAN MANAGER - re-routed to EME
ICA-49105 CFS.13515 bad - LAN MANAGER - re-routed to EME
ICA-48986 CFS.13468 bad - LAN MANAGER - re-routed to EME
ICA-48987 CFS.13460 bad - LAN MANAGER - re-routed to EME
ICA-48988 CFS.13454 bad - LAN MANAGER - re-routed to EME
ICA-48989 CFS.13450 bad - LAN MANAGER - re-routed to EME
ICA-48939 CFS.13437 bad - LAN MANAGER - re-routed to EME
ICA-48812 CFS.13392 bad - LAN MANAGER - re-routed to EME
ICA-48813 CFS.13391 bad - LAN MANAGER - re-routed to EME
ICA-48774 CFS.13385 bad - LAN MANAGER - re-routed to EME
ICA-48775 CFS.13382 bad - LAN MANAGER - re-routed to EME
ICA-48719 CFS.13365 bad - LAN MANAGER - re-routed to EME
ICA-48703 CFS.13359 bad - LAN MANAGER - re-routed to EME
ICA-48680 CFS.13351 bad - LAN MANAGER - re-routed to EME
ICA-48681 CFS.13344 bad - LAN MANAGER - re-routed to EME
ICA-48726 CFS.13319 bad - LAN MANAGER - re-routed to EME
ICA-47654 CFS.12470 LAN MANAGER - re-routed to EME
ICA-43600 CFS.12116 bad - LAN MANAGER - re-routed to EME
ICA-43483 CFS.12104 bad - LAN MANAGER - re-routed to EME
ICA-42431 CFS.12051 LAN MANAGER - re-routed to EME
4c) MOBILIZER - re-routed to PMA (total 5)
----------------------------------------------------
ICA-48307 becomes CFS.12534 bad (no text) - Re-routed to MOBILIZER...
ICA-45323 becomes CFS.12236 - re-routed to MOBILIZER..
ICA-45324 becomes CFS.12235 bad (no text) - re-routed to MOBILIZER
ICA-44458 becomes CFS.12146 bad (no text) - re-routed to MOBILIZER
ICA-43696 becomes CFS.12121 bad (no text) - re-routed to MOBILIZER
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