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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

4176.0. "Sundry ARCHIVE problems at customer site" by TAV02::CHAIM (Semper ubi Sub ubi .....) Wed May 18 1994 12:25

ALL-IN-1 V2.4

I have been having recurring problems at a large customer site with regard to
archiving.

Up until recently, there did not appear to be any particular problems.
However, for the last several weeks certain users have been showing up in the
log file with archive failures. In most of the cases the actual document could
not be found, which of course would cause archiving to fail. 

The question is why are the documents themselves missing. 

There do not appear to be any disk or disk quota problems. These documents did
exist previously. 

I am wondering if perhaps there was a problem the FIRST time that these
particular documents were attempted to be archived and failed at which time the
actual document was deleted. Have there been any problems of this nature
documented.

In another case, the document failed without any apparent reason. I logged into
the users account and the document prima face seemed fine. It was in a folder
named GENERAL and was a mail message which was UNSENT. I could both read and
edit the text of the message. I attempted ADN and received an archive failure.
The reason was an RMS "Record not found". I issued MCD and was able to archive
the copy.

I would appreciate any input that could help me diagnos what is going on at
this customer site.

Thanks,

Cb.
T.RTitleUserPersonal
Name		DateLines
4176.1No ARCHIVE PENDING folder ...TAV02::CHAIMSemper ubi Sub ubi .....Wed May 18 1994 12:5220
I forgot to mention one other piece of information which is interesting in
itself but may also shed some light.

In each of the cases where the archive failed the log file initially stated
that there were "No Pending files to be archived" then it follows with an
archive failure. 

None of these users has an "ARCHIVE PENDING" folder. Yet the problems occurs
daily. 

1. Why does the log file say no pending and then fail

2. If there is no ARCHIVE PENDING folder, from where is the procedure
   attempting to archive.

Thanks,

Cb.
4176.2IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeTue May 24 1994 09:4515
    A restate of this conference's policy:
    
    If you don't get a reply to your note in a time that's acceptable to
    you, you need to raise the problem through official channels. Repeated
    notes of the form "is anyone there", will simply be deleted by the
    moderators (well by this one anyway :-) )
    
    The system used for getting official support may vary from region to
    region. It used to be that you submitted an IPR. Increasingly, problems
    are reported via a system called IPMT ("Integrated Problem Management
    Tracking")
    
    Graham
    
    PS Previous replies to this note deleted.
4176.3A restate of the restateIOSG::MAURICESix Programmers in search of an analystTue May 24 1994 10:3318
    Hi,
    
    A lot of Archiving got rewritten in V3.0, and became a lot more stable.
    We have better chances with answering queries about Archiving in V3.0
    because of this. Answering queries about archiving in V2.4 is going to
    take a quite a bit of support work. 
    
    Asking in here was fine, because someone who experienced archiving in
    V2.4 may have remembered your problem and pointed you to a solution.
    That hasn't happened, so you need to turn to your official support
    channels.
    
    IMHO your customers are inevitably going to get better support if they
    upgrade to V3.0. 
    
    Cheers
    
    Stuart