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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3978.0. "WP hang..." by HTSC12::MICKWIDLAM (DECwalker for OpenLIFE, V1.0) Tue Mar 15 1994 07:37

Hi all,

I have a customer using ALL-IN-1 V3.0. After he did some housekeeping jobs (like
empty wastebasket) some user reported they have problem using WP.

There are three cases happened:
1. Some user tried to invoke WP but got hanged
2. Some user can invoke and use WP, but hanged when exit
3. Some user got the message "Drawer currently being accessed by other users"
and the drawer name didn't appear. ALL-IN-1's manager account hit this case too.

I suggest them to shutdown ALL-IN-1 and they agreed to do at night. But I'm not
sure if this work or not. Some colleague suggest to run
OA$LIB_ENGLISH:A1$POSTINSTALL.COM, but I think this doesn't help much.

Any idea on the problem and can give a workaround, or point me to the appropiate
note?

Thanks and regards,
Mickwid.

T.R Title User Personal
Name Date Lines

3978.1 Some hints UTRTSC::SMEETS Alpha AXP Compatible LinkWorks Mouse Tue Mar 15 1994 08:33 24

T.R	Title	User	Personal Name	Date	Lines
3978.1	Some hints	UTRTSC::SMEETS	Alpha AXP Compatible LinkWorks Mouse	`Tue Mar 15 1994 08:33`	24
	Hi Mickwid. > I have a customer using ALL-IN-1 V3.0. After he did some housekeeping jobs (like > empty wastebasket) some user reported they have problem using WP. - Have you take a look at the housekeeping logfiles ? - What do you mean with WP ? Is this WordPerfect or just WPS-PLUS - Is the filecabinet server up and running ? > I suggest them to shutdown ALL-IN-1 and they agreed to do at night. But I'm not > sure if this work or not. Some colleague suggest to run > OA$LIB_ENGLISH:A1$POSTINSTALL.COM, but I think this doesn't help much. Running OA$LIB_ENGLISH:A1$POSTINSTALL.COM is only needed when you encounter errors during the automatic poststallation procedure. Shutdown of ALL-IN-1 will probaly not solve the problem. Shutdown just makes ALL-IN-1 not available to the users. If everything just worked fine before you ran the Housekeeping procedures, looking at the logfiles would be a good point for starting your investigations. Regards, Martin

Hi Mickwid.

> I have a customer using ALL-IN-1 V3.0. After he did some housekeeping jobs (like
> empty wastebasket) some user reported they have problem using WP.

- Have you take a look at the housekeeping logfiles ?
- What do you mean with WP ? Is this WordPerfect or just WPS-PLUS
- Is the filecabinet server up and running ?

> I suggest them to shutdown ALL-IN-1 and they agreed to do at night. But I'm not
> sure if this work or not. Some colleague suggest to run
> OA$LIB_ENGLISH:A1$POSTINSTALL.COM, but I think this doesn't help much.

Running OA$LIB_ENGLISH:A1$POSTINSTALL.COM is only needed when you encounter 
errors during the automatic poststallation procedure. Shutdown of ALL-IN-1 will
probaly not solve the problem. Shutdown just makes ALL-IN-1 not available to
the users. 

If everything just worked fine before you ran the Housekeeping procedures,
looking at the logfiles would be a good point for starting your investigations.

Regards,

Martin