Conference iosg::all-in-1_v30

3946.0. "WordPerfect print problem - ALL-IN-1 2.4" by GIDDAY::BURT (Scythe my dandelions down, sport) Tue Mar 08 1994 01:45

Hello and Greetings,

Customer running ALL-IN-1 V2.4, with WordPerfect v5.1

Up until recently, (with no changes made ! :) ) the customer has been able to
print WordPerfect documents from the WordPerfect system with no problems.
What is happening now, however, is that when printing from WordPerfect, the
customer gets an error
        PSM-E-OPENIN, error opening SYS$LIBRARY:SYSDEVCTL.TLB as input file
        not found
(which is reasonable, cos the file doesn't esist on either of the 2 nodes
comprising their cluster)
Customer printing to CANON devices - some users get the error, some don't.

The problem only seems to be occurring when the print is done from the
WordPerfect menu - if a print is done of the SAME document from ALL-IN-1,
there is no problem.

By way of an experiment, I asked the customer to create a  SYSDEVCTL.TLB & pop
a reset module into it. This doesn't appear to have made much of a _positive_
difference - she then ended up with this
        PSM-E-MODNOTFND, library module !AS not found in record !UL
        -LBR-E-KEYNOTFND, key not found

Having had no joy with that lot, I asked her to delete the files she had
created for me.

I asked the customer to check the backup lists for both nodes for the
existence (or otherwise) of SYSDEVCTL.TLB, they don't exist even on Jan 
backups.

Thanks & regards,

Chele

    Hello Chele,
    
    How is WordPerfect support in the CSC at your side ? Overhere
    in Holland we are lucky to have no books, no software, no nothing. Just an
    open mind.
    
    Lets give it a try.
    Looks like the WordPerfect queues are not integrated correctly.
    
    The error indicates that the print job is submitted with a 
    form which references to a setup module. When a queue missed
    the /library=mumble qualifier, VMS default to SYSDEVCTL. Creating
    the file won't help since it still does not contain the proper
    setup module. 
    
    Try reintegating the queues. 
    
    Regards,
    
    Jan 

Hello Jan,

The de&reintegrate seems to have worked - the only problem now is that we 
don't know what caused the problem in the first place!

We do have some contact with WordPerfect South Pacific.

Thanks for your help,

Chele