[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3798.0. "Copy error when user attempts to print FOREIGN document" by SEDOAS::DAVIES_G (GLYN DAVIES @ESO) Mon Jan 24 1994 09:46

    I am having problems around storing FOREIGN documents in the file
    cabinet.
    
    I have a customer with ALL-IN-1 IOS and TeamLinks and they are now
    getting to the situation where they will be mailing PC files around and
    storing PC files in the IOS file cabinet.
    
    I have done some tests and found a problem when a user tries to print a
    FOREIGN document that has been stored in the IOS file cabinet.
    
    In this particular case the FOREIGN document is a PowerPoint file with
    a handling of POWERPOINT2.
    
    When a user selects this document and tries to print it the following
    message is diaplayed:
    
    	Problem with copy function - file OA$SHARE;[email protected]
    	RMS-W-RTB 989978 byte record too large for users buffer
    
    Looking at this in more detail it seems to be the following line in
    FILEFORMAT.SCP that is the culprit:
    	
    	COPY #FILEFMT_SRC_FILE #FILEFMT_DEST_FILE TXT$COPY_PRINT
    
    What is going wrong?
    
    I would have thought that the processing in WPPRINT or FILEFORMAT would
    have stopped this operation taking place on a FOREIGN document and
    generated some sort of FOREIGN documents cannot be printed message.
    
    Any help would be appreciated.
    
    Regards,
    
    Glyn

T.R	Title	User	Personal Name	Date	Lines
3798.1	FORMAT master entry?	IOSG::NEWLAND	Richard Newland, IOSG, REO2-G/L2	`Mon Jan 24 1994 10:40`	15
	> I would have thought that the processing in WPPRINT or FILEFORMAT would > have stopped this operation taking place on a FOREIGN document and > generated some sort of FOREIGN documents cannot be printed message. WPPRINT and FILEFORMAT uses information in the FORMAT master to find out how a document should be formatted. 'FOREIGN' means that the format is not fully supported by the Text dataset mechanism, but it does not necessarily mean that a document cannot be formatted by another mechanism, e.g. CDA. Is there a POWERPOINT2 FORMAT master entry. Such an entry tells ALL-IN-1 how to format the document for printing? If there is not an entry ALL-IN-1 will default to ASCII formatting, which appears to be what is happening. Richard
3798.2	It works OK when I read document	SEDOAS::DAVIES_G	GLYN DAVIES @ESO	`Mon Jan 24 1994 11:35`	28
	Richard, No I havnt got an entry in the FORMAT master for POWERPOINT2 as I havnt written any special formatting script for this format. Basically I want the same thing to happen when the document is printed as when it is read. ie a FOREIGN document type cannot be displayed message. I dont particularly want to have to create a FORMAT master entry for every possible format that a user might receive attached as a mail message. I think that the problem may be around the file extension that the document receives when it is inserted into the file cabinet. If I do a DT RCV on the file a copy of it with a .FGN extension is created and I get the FOREIGN document cannot be displayed message. If the document is detached from a mail message sent from a TeamLinks user it is created with a .PPT file extension and I get the COPY error when trying to print. Something appears to be going wrong here. regards, Glyn
3798.3	More information on problem	SEDOAS::DAVIES_G	GLYN DAVIES @ESO	`Mon Jan 24 1994 14:00`	45
	Richard, The problem does seem to be with the .FGN file extension. I have done the following tests on an ALL-IN-1 IOS system that will be supporting both interactive VT users together with TeamLinks users. 1. From a TeamLinks session I sent a mail message with a PowerPoint attachment to an interactive ALL-IN-1 IOS user. - The interactive ALL-IN-1 user reads the message and gets the following message: Document with ".PPT" file type cannot be displayed - The interactive ALL-IN-1 user files the attachment. The attachment is stored with a FOREIGN DSAB and given a file extension of .PPT. If the ALL-IN-1 user now tries to print the filed attachment I get the error message relating to the COPY function as outlined in .0 2.. From a TeamLinks session I sent a mail message with the same PowerPoint attachment to the same interactive ALL-IN-1 IOS user. However this time I force the message through Message Router. - The interactive ALL-IN-1 user reads the message and gets the following message: FOREIGN document type cannot be displayed - The interactive ALL-IN-1 user files the attachment. The attachment is stored with a FOREIGN DSAB and given a file extension of .FGN. If the ALL-IN-1 user now tries to print the filed attachment I get the FOREIGN document type cannot be displayed message as I would expect. This would seem as if it is going to be a major problem with customers who are using the same IOS server for interactive and TeamLinks users. Any ideas on what can be done to address this. Regards, Glyn
3798.4	Add FORMAT master entry	IOSG::NEWLAND	Richard Newland, IOSG, REO2-G/L2	`Tue Jan 25 1994 14:56`	19
	You did not say what version of ALL-IN-1 you are using but if it is V3.0A then the only way of getting a better error message displayed is to add a FORMAT master entry. The Print Function in the FORMAT master entry should call a script which returns displays a suitable message and returns an error status. Since ALL-IN-1 V2.2 (and perhaps earlier but that's before I worked on ALL-IN-1) formatting for printing has always defaulted to ASCII formatting if no other method is defined. This may no longer be the best thing to do but any changes we make also have to consider sites which rely on the current behaviour. The issue is noted and improvements will be considered for inclusion in a PFR. Richard