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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3761.0. "customer in need of ALL-IN-1 assistance" by CIMCAD::PIERSON (I am the NRA) Fri Jan 14 1994 17:12

    The attached drifted in to me thru one of the internet gateways.
    A customer/user needs help.
    I know nothing about ALL-IN-1.
    I don't know how to get him helped.
    
    Hopefully, someone here does...
    
    (Anyone trying to get to him via the internet, goodluck, the gateway
    can't seem to reverse the syntax...  Too many """"""""  8)>>)
    
    His phone number is inside...
    
    regards
    dwp
    
From:	US3RMC::"""SED::MRGATE::""A1::AIR_PHILLIPS""""@sed.jsc.nasa.gov" "MAIL-11 Daemon" 13-JAN-1994 18:48:35.23
To:	msd26::pierson
CC:	
Subj:	Could You Answer A Question?

From:	NAME: CHARLES PHILLIPS D.           
	FUNC: PA                              
	TEL: 713 488 9621                     <AIR_PHILLIPS AT A1 AT SED>
To:	smtp%"[email protected]"@mrgate

Dave -

I got your address from your usenet posts - I am fishing around for some 
info about a Dec software product. I have had little luck with the product 
support and local systems administrators, and so I write to people that 
post with a .dec.com address once in a while.

Do you know anything about a system called All-In-1? My question is about 
the All-In-1 mail software. 

We use A1 here and I want to modify the way it does replies and I think 
that some one would have figured this out before. I just need to run into 
that person.

Anyway, if you do know something about A1, do you know how to extract the 
text of a received message and put it into the reply message with the 
arrows on the side (like a Usenet reply)? The arrow would make it look 
like:

> The received message

My answers

> next line

Etc.

If you write back please generate a new message ("reply" or "answer" won't 
be able to find me) and don't forget the "c" in the address (phillipsc) 
otherwise Paul Phillips will get another message for me.

Thanks in advance!

Charles D. Phillips


Internet: [email protected]
                  ^

T.R	Title	User	Personal Name	Date	Lines
3761.1		GIDDAY::SETHI	Oh what a feeling .....	`Sat Jan 15 1994 11:30`	10
	Hi Dwp, Firstly you aren't going to get much help or assistance on "All in One" or "all-in-One" these are not our products. However if you are talking about ALL-IN-1 than see notes 3620,2684, 1935 and 1504 these maybe of some help to you. Regards, Sunil
3761.2	Both his question and replying are easy!	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Mon Jan 17 1994 09:12`	21
	I've successfully mailed people on the internet from ALL-IN-1 with this sort of address: Charles D. Phillips ( "[email protected]"@DECWRL@MRGATE ) Of course if you're using VMSMail, you'll need to go somewhere else for advice :-) It shouldn't be hard for your questioner to do what he wants, but we'd need to know which editor he is using. In any case, a simple UDP could be written to get the "<" down the left hand side. If you extract any notes from the conference, I'd be grateful if you could remove all the headers before sending them outside the company. As Sunil says, please take care to spell ALL-IN-1 correctly since it is registered trademark which makes the corporation a lot of money. Please remind your correspondent about the spelling too. I've fixed the spelling in your base note. Graham (ALL-IN-1 Engineering, and moderator of this conference)
3761.3	Get some training!	SAHQ::SMALLEY		`Wed Jan 26 1994 21:57`	17
	Hi, Also, those of you who "run into" customers who need some help with ALL-IN-1 should advise them to take a class in the management of ALL-IN-1. DLS offers an excellent class to customers at several locations on a fairly regular basis. We can also go to their location if there are several people who need the training at the same time. The customer should not be encouraged to just "hack" his/her way through ALL-IN-1 under the guise of managing it. If the customers were more knowledgeable, the support people could spend their time helping with the real problems. Just a thought. Linda Smalley @ALF Digital Learning Services
3761.4		GIDDAY::JOYCE	Smoke On The Wallabies...	`Fri Jan 28 1994 03:48`	17
	re .-1 Right with you there, Linda! I regularly have to deal with an ALL-IN-1 System Manager who, only recently, asked me "How do I exit WPS-PLUS without saving the changes?". Still, the system he runs only has 2500 users... how difficult can it be? 8) Andy P.S. Maybe we should have a new topic for ALL-IN-1 Horror Stories. Should lighten the mood a little...
3761.5		GIDDAY::SETHI	Oh what a feeling .....	`Fri Jan 28 1994 04:43`	14
	Hi Linda, >If the customers were more knowledgeable, the support people could spend >their time helping with the real problems. That would be boring !!!! I like having a bit of a laugh. I had a customer who didn't know the difference between an index file and sequential file, didn't know how to set default and finally managed to reinitialize all his disks !!!! Regards, Sunil
3761.6	Use GOLD-K	AIMTEC::WARRENS_R	I am successful IFF you are successful!	`Fri Jan 28 1994 15:00`	9
	Hey Linda, and I always liked the one about one of OUR sales reps who when talking with one of his customers about ALL-IN-1 performance, said: " Oh what you have to do to speed up the VAX is when you exit your document, just press GOLD-K! It's quicker." Randy