[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

3574.0. "Attachments gone after copying over system ..." by TAV02::CHAIM (Semper ubi Sub ubi .....) Wed Nov 24 1993 07:32

ALL-IN-1 V2.4

A customer had two systems running ALL-IN-1. He just received a larger machine
and decided to consolidate all his users on this machine. He decided to do this
"manually".

He copied all the accounts etc. He consolidated the PROFILE. Je copied all the
messages on the oa$sharexxx dirctories etc. He ran TRM.

The only problem appears to be that these user's have "lost" any mail
attachments that they previously had; i.e. the messages don't seem to recognize
the fact that they have an attachment.

His old system still exists.

What, if anything, can he do to get the messages with their corresponding
attachments.

Thanks,

Cb. 

T.RTitleUserPersonal
Name
DateLines
3574.1OA$SHARExxx valid ?UTRTSC::SCHOLLAERTHolland goes USAWed Nov 24 1993 10:509
    Cb,
    
    Do the OA$SHARExxx logicals point to valid device names ?
    
    If not, use form SM_SHARED_DIR_MASTER to fixed them.
    
    Regards,
    
    Jan
3574.2Attachment NOT recognized...TAV02::CHAIMSemper ubi Sub ubi .....Tue Nov 30 1993 07:0621
Jan,


>    Cb,
>    
>    Do the OA$SHARExxx logicals point to valid device names ?
>    
> 

Yes. The logiclas are pointing correctly. 

The problem is NOT that the file recognizes that there is an attachment but
cannot find the attachment. The problem IS that the file does NOT even
recognize that it has a file attached to it.

Evidently the file (?) which contains the attachment information has not been
properly updated.

Thanks,

Cb.
3574.3Please help ...TAV02::CHAIMSemper ubi Sub ubi .....Thu Dec 02 1993 07:4713
Since the customer has really done something that he shouldn't have, I cannot
really escalate this problem through normal support channels. 

However, I would like to attempt to assist the customer as much as is possible.

Is there anyway that he can get the pointers to these attachments back. I'm
pretty convinced that the attachment files themselves do exist since they do
normally reside in the oa$sharexx directories and he copied all these files
across his system. What he evidently failed to do was copy the pointers.

Thanks,

Cb.
3574.4To re-attachIOSG::MAURICEInsufficient hair for flowerThu Dec 02 1993 10:0320
    Hi,
    
    If the customer knows the document number and the filename of the
    attachment, then the following will re-attach the file to the document:
    
    a) Create a temporary document for the attachment
    
    	<cab new_sharer "filename", "TEMP"
        <get #temp_doc = oa$curdoc
    
    b) Select the main document, and make the attachment using
    
    	<cab attach_document , #temp_doc
    
    c) Delete the temporary document
    	<cab delete_document #temp_doc
    
    HTH
    
    Stuart
3574.5Not pheasable - too many ..TAV02::CHAIMSemper ubi Sub ubi .....Thu Dec 02 1993 11:0113
Stuart,

>    If the customer knows the document number and the filename of the
>    attachment, then the following will re-attach the file to the document:

There are too many since the users normally create their messages in WP and
then send them using S.

Where are the attachment pointers stored?

Thanks,

Cb.
3574.6ATT_DOC attributeIOSG::MAURICEInsufficient hair for flowerThu Dec 02 1993 11:0913
    Re .5
    
> Where are the attachment pointers stored?
    
    They are stored in the ATT_DOC attribute. You could use the CABINET
    ADD_ATTRIBUTE function to add the pointer, but beware that that the
    usage count of the attachment file would then be wrong. So if you do do
    this then be sure to run TRM as soon as possible afterwards as this
    will fix the usage count values.
    
    Cheers
    
    Stuart
3574.7Data file containing att pointer ???TAV02::CHAIMSemper ubi Sub ubi .....Mon Dec 06 1993 06:199
Perhaps I'm not explaining myself clearly enough. 

I would like to know in what data file these pointers are being held. They are
obviously NOT being held in the document itself. Once we find these pointers
perhaps we'll be able to merge the data files and restore these pointers.

Thanks,

Cb.
3574.8DAFFORTY2::ASHMail Interchange Group, ReadingMon Dec 06 1993 12:355
ATT_DOC can have multiple values, so must be stored in the DAF. The PDAF if 
it's a private message, and the SDAF if it's shared. So check curdoc_filename 
to find which DAF.

grahame