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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3316.0. "POSTMASTER acted weirdly" by ZPOVC::JONAHLIM (March on a healthy life...!!!) Thu Sep 23 1993 11:04

Hi Everyone,

Lately, our ALL-IN-1 system is performing very weirdly. The POSTMASTER
sends a mail to any user which this mail mean nothing to the user. Apparently, 
these mails which POSTMASTER sent out were from its own account's folders.

The following two examples are what I meant.


Case 1: User recevied a mail from POSTMASTER but addressee was to ALL-IN-1 
MANAGER.


                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     07-Sep-1989 07:15pm EST
                                        From:     Mail Postmaster
                                                  POSTMASTER
                                        Dept:     
                                        Tel No:   

TO:  ALL-IN-1 System Manager              ( MANAGER )


Subject: Delivery Failure Notification                               

ALL-IN-1 was unable to deliver an incoming NBS message. The message has been 
removed from Message Router and placed in the following files :-

	Envelope - $1$DUA17:[ALLIN1.DATA_SHARE]ZSRPNVCY7.NBS;
	Message  - $1$DUA17:[ALLIN1.DATA_SHARE]ZSRPNVCY8.NBS;





CASE 2: POSTMASTER sent out the following mail with addressee not belong to the 
user.



                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     07-May-1993 07:19am EST
                                        From:     
                                                  POSTMASTER
                                        Dept:      
                                        Tel No:    



Subject: Message Delivery Report                                     

RE  Message ID: 24507070503991/1084483@ZPOV01

Attempted delivery to:

    Route                 : @ZPOPPN		<--
    Route                 : @1=525
    Route                 : @2=
    Route                 : @3=DEC_SIN
    Route                 : @5=TRANSMARCO
    Userid                : 6=TRANSMARCO
    Arrival date          :  7-MAY-1993 07:05

This delivery failed. Failure reason was "unable to transfer".
Diagnostic was "originator not authorized to use Gateway".


                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     07-May-1993 07:04am EST
                                        From:     Mail Postmaster
                                                  POSTMASTER@A1@ZPOV01@ZPO
                                        Dept:     
                                        Tel No:   

TO:  6=TRANSMARCO@5=TRANSMARCO@3=DEC_SIN@2=@1=525@ZPOPPN


Subject: Delivery Failure Report                                     


    ALL-IN-1 was unable to deliver your message dated                     to
      GRACE FOONG                    - user cannot accept new mail
    on node ZPOV01

    The subject of the message was :
      NEW PURCHASE ORDER (TRANSMARCO)

T.R	Title	User	Personal Name	Date	Lines
3316.1	start	FORTY2::ASH	Mail Interchange Group, Reading	`Thu Sep 23 1993 11:55`	10
	(Just time for a quickj woird before the dialin system goes down!) The first: looks as if Manager has got autoforward set. Or mail destination wrong? The second: comes from MRX (there are many Postmasters!) I'll look again later grahame
3316.2	Some things to check	FORTY2::ASH	Mail Interchange Group, Reading	`Thu Sep 23 1993 13:58`	13
	Yes, my guesses are: 1: Manager has auto-forward set to redirect mail to the user who received this. 2: The user who received this one addressed a message to the MRX gateway. The user is told that s/he is not authorised to use the gateway (controlled by a flag in DDS) 3: The recipient of a message has a profile mail destination of NO MAIL. What's the problem with this? grahame
3316.3	ALL-IN-1 auto-forward is not set	ZPOVC::JONAHLIM	March on a healthy life...!!!	`Thu Sep 23 1993 17:11`	25
	Hi, Your guesses are not correct. The first case not only received by just one user but a number of them of the same message. This goes the same as the second case. The ALL-IN-1 manager has never set auto-forward on, and the mail destination is ALL-IN-1. Does upgrading of MRGATE affect any of this because it happen after we upgrading it? If it does, how? I really run out of idea, please advise. Your help will be much appreciated. Thanks. Regards, Jonah :-)
3316.4	Need more help	FORTY2::ASH	Mail Interchange Group, Reading	`Mon Sep 27 1993 11:28`	19
	Hi Jonah, Well, I'm going to need a few more clues I'm afraid! You haven't said why my guesses about 2 and 3 are wrong. Did the user send mail to an X.400 user? Did the user send mail to anyone who has auto-forward set to an X.400 address (not easy to check, but the user should be able to help here)? In the third case, I don't understand the problem. Are you saying that the person who received the non-delivery report never sent a message to the name on it? As for Number 1, I'm lost. If that message was sent to someone who wasn't Manager, then something's wrong. Unless there's a facility for 'appointing' other users to receive this mail? Sorry, I'm a little out of date with this stuff. Perhaps someone else has another guess? grahame
3316.5	Better information provided, I hope	ZPOVC::JONAHLIM	March on a healthy life...!!!	`Thu Sep 30 1993 12:05`	26
	Hi Grahame, May be I did not make myself clear what I was trying to ask. Lately, after we had upgraded MRGATE, users started to receive strange mails from POSTMASTER which they did not have any idea why they recevied these mails. First case, POSTMASTER sent them that mail which was supposed to ALL-IN-1 manager but they received it and the mail was dated back in 7-SEP-1989. Second case, the user had no idea how to use X.400 to send mail and we did not allow this user to use anyway, but he/she received that non-delivery mail. Users have never set their mail destination to NO MAIL because they do not know how. ALL-IN-1 MANAGER has never set auto-foward to anyone. The above two cases are just typical examples. Users have encountered receiving mails which they cannot find their names in the TO: or CC: list. I hope this gives you a better picture what I am trying to put accrss. Your help is much appreciated. Regards, Jonah :-)
3316.6		FORTY2::ASH	Mail Interchange Group, Reading	`Tue Oct 05 1993 17:58`	12
	Hi Jonah, I'm just catching up here after a few days away. 'Interesting' these mail problems aren't they?!! I hope everything's OK now? I'm sorry I have no idea what caused the original problems . . . though in theory we never lose messages so strange things can happen if something changes after a while. I hope your customer isn't too distressed. grahame