Conference iosg::all-in-1_v30

3297.0. "Issues surrounding consultants on-site" by BUSHIE::SETHI () Mon Sep 20 1993 07:14

    Hi All,
    
    I am opening up this topic to give some feedback to fellow digit's in
    the field, namely the consultants.  Having gone to a customer site yet
    again I find myself trying to undo a few things (couldn't really say
    what I wanted to).
    
    Three of my greatest grips I have with consultants are the following:
    
    1. Customising ALL-IN-1 without the use of the Customisation Management
       sub-system.  Namely 2.4 systems this causes problems with the CART
       report.
    
    2. Installing ALL-IN-1 IOS on the system disk this in some cases causes
       io bottlenecks and we get irrate customers complaining.
    
    3. Putting mail areas on the system disk which case the same reaction
       as 2.
    
    I am not having ago at consultants I know that you have a job to do. 
    But some of my customers get a bit annoyed by the lack of planning and
    advice given to them.  Worse still the customer blames ALL-IN-1 IOS for
    the performance related problems, now we can't have that :-) !!!!  The
    above are tree most common complaints I have come across.
    
    This is not ment to be a consultant bashing not but a consultant
    awareness note.  I know that there are many consultants who are aware
    of these issues but I have come across at least 4 sites where we have
    had the above issues come up.  Please think before you act.
    
    Of course I am optimistic ALL-IN-1 IOS will be installed on new
    customer sites as a client/server solution.
    
    Regards,
    
    Sunil

    I agree with Sunil...
    
    Having been a Specialist until recently (I've just gone back to I.S.
    ..!!!), there were a number of occasions when I have been involved in
    sorting out systems after ALL-IN-1 had been installed strangely.
    
    The most common for me was not moving ALl-IN-1 off the system disk, but
    changing device specific references (ie $1$DUA2:) from the ALL-IN-1
    config files. This for me was the biggest pain - especially trying to
    explain that using hard coded devices in installation procedures is not
    recommended, after a deccie has done it...
    
    Is a 'hints and tips for installing/configuring ALL-IN-1 systems' not
    available? Maybe it needs writing...;^)
    
    Andy

    Hi,
    
    Perhaps it is a little bit of overkill, but the 
    ISA Performance and Configuration Guide contains a chapter
    about configuring ALL-IN-1.
    
    Regards,
    
    Jan

    Re .3,
    
    There are a large number of configuring/tuning etc articles in STARS
    mostly written by the world renowed expert on the topic
    Sir Samuel Burgess III
    
    Regards,
    
    Andrew.D.Wicks