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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3296.0. "ALL-IN-1 3.0 closed Mail Areas and BMA problem" by BUSHIE::SETHI () Mon Sep 20 1993 06:55

    Hi All,
    
    Firstly I have read 2010 and this topic is in relation to Version 2.4. 
    I have a real problem in that one of my customers has closed a mail
    area and run BMA.  BMA has not updated an the Mail Destination flag in
    the user profile for 10 users as far as the customer can tell, they
    have 900 registered users.  These 10 users have their all their mail
    in OA$SHARC and it is suppose to be closed. This is on a version 3.0 
    system.
    
    I have looked in Stars but there is nothing regarding this problem.  I
    have suggested to the customer that they OPEN the CLOSED area than
    CLOSE it and run BMA.  The customer seems a bit reluctant to do so, he
    somehow doesn't like the "trust me" line :-).  
    
    The other suggestion I have made is to change the profile to force mail
    to go the other Mail Areas.
    
    I guess what I am asking for here are a couple of things and these are:
    
    1. Do you think my approach is correct ?
    2. Has anyone else come across this problem before ?
    
    One final thing the customer no longer has the Housekeeping logfiles as
    the BMA was done many moons ago, so I can't even check the logfiles.
    
    Thanks for your help in advance,
    
    Sunil

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3296.1 Questions? SCOTTC::MARSHALL Spitfire Drivers Do It Topless Mon Sep 20 1993 18:20 17

T.R	Title	User	Personal Name	Date	Lines
3296.1	Questions?	SCOTTC::MARSHALL	Spitfire Drivers Do It Topless	`Mon Sep 20 1993 18:20`	17
	Sunil, Are these ten users all in the same department (ie profile field DEPART)? Are these active users (ie are their accounts disabled; is the NOT$IN$USE profile field set, etc)? Are they sure the mail area was really closed when they ran BMA? Without the log file, which might give clues to any problems that BMA encountered (eg it's possible that BMA didn't even run!), there's not a lot to go on. I suggest they run BMA again, making sure that the mail area really is closed, and see what happens. Scott

Sunil,

Are these ten users all in the same department (ie profile field DEPART)?

Are these active users (ie are their accounts disabled; is the NOT$IN$USE
profile field set, etc)?

Are they sure the mail area was really closed when they ran BMA?

Without the log file, which might give clues to any problems that BMA
encountered (eg it's possible that BMA didn't even run!), there's not a lot to
go on.

I suggest they run BMA again, making sure that the mail area really is closed,
and see what happens.

Scott