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| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
|
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
3284.0. "question from a partner.Any ideas?" by EVOAI2::DAN_M (Maya DAN) Thu Sep 16 1993 14:05
One more question from Digital Partner network ALl-IN-1 confernce.
any suggestion will be very appreciated.
thank you
Maya
<<< DUA1:[NOTES$LIBRARY]AI1_TECH.NOTE;1 >>>
-< ALL-IN-1 CSO Technical Forum >-
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Note 110.0 Looking for Helpdesk software No replies
ISVNET::MERRITT "G. Del Merritt, [email protected]" 15 lines 15-SEP-1993 19:45
--------------------------------------------------------------------------------
I'm looking for "helpdesk" software; I have an old VAX/VMS software
source book (10/91) that lists "ALL-IN-1 System for Customer Service"
(SCS), p571ff. Is this, or a successor, available?
What other helpdesk tools are there, perhaps from 3rd parties? Some
names we've heard (but don't have SPD's for) are "CAR PRS" from
Robbins-Gioia, Inc., "HelpDesk" from Intercom Data Sustems Ltd (UK),
and "SupportWise" from BusinessWise, Inc. Lore (or updated SPD's on
these) would be greatly appreciated.
If you wish to get in touch with me directly, please feel free to
contact me or Gary Helmstetter at IntraNet, Inc. 617-527-7020. Or,
via email, "[email protected]" or "[email protected]".
Thanks!
| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3284.1 | An ex-product | AIMTEC::WICKS_A | U.S.A 2 England 0 - I was there! | Thu Sep 16 1993 17:19 | 7 |
| Maya,
SCS was retired over two years ago - sorry.
Regards,
Andrew.D.Wicks
|
| 3284.2 | CHOPS - Call Handling for OPerationS | WARNUT::RICE | Some didn't even realise I'd been away... | Tue Sep 21 1993 11:55 | 8 |
| What about CHOPS ?
In Europe this is a PASS (Packaged ASSET), part number Q2-GA5**-**
It is designed for call handling - such as Customer Services or an IT
Helpdesk. This sounds like what your looking for, it doesn't use
ALL-IN-1 though :-)
Steve. (Not a CHOPS expert - don't ask me anything else about it!)
|