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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

3263.0. "MUA CREATE process hang and new a/c was locked." by HTSC19::SIMONLAU () Mon Sep 13 1993 09:55

    Hi,
    
    
    A customer running ALL-IN-1 STARTER V2.4 on VMS V5.5-2 encountered a 
    series of problems :
    
    . using MANAGER account to create a new user account in MUA found that
      the OA$CREATE_id process hang, and after investigation, the process
      was hang during adding entry to DDS.
    
    . after MB$CONTROL STOP(DDS) , the account could be created.
    
    . the account created was found LOCKED, and a mail was received by
      the MANAGER :
     
      "Failed to add the DDS entry, profile entry has been created, it
       can be reused when recreating the account".
    
    . using the new account to login into ALL-IN-1, a message :
    
      "OA-E-ACCNT-LOCKED, your account has been locked, contact your
       A1 manager".
    
    . using MANAGER in MUA and SEL the new account, after UNLOCK it, it 
      can login without problem.
    
    . after RECOVER the DDS, the problem still exist.
    
    . In MUA, after amendment of user's profile ( include users created a
      long time ago ), the process was found hang ( while accessing the
      OA$MAIN image ).
    
    
    Anybody could have any idea/comment ? 
    
    Your prompt reply would be highly appreciated.
    
    
    Thanks a lot.
    
    Simon

T.R Title User Personal
Name Date Lines

3263.1 fixed (of sorts) in V3.0 IOSG::TYLDESLEY Mon Sep 13 1993 11:12 15

T.R	Title	User	Personal Name	Date	Lines
3263.1	fixed (of sorts) in V3.0	IOSG::TYLDESLEY		`Mon Sep 13 1993 11:12`	15
	Hello Simon, Try (re-)creating the same user (the one that failed), but this time with an account template that has Mail directory (Y/N): set to 'N'. This should work, as it is not trying to add the user to DDS. You could then add the user separately to the Mail Directory. Sorry, but I can't remember exactly what we did for this in V3.0 development, but I do remember writing a .com procedure for Create User (SM_CHECK_DDS.COM) which (in an inelegant fashion!) checked whether DDS was in stopped or suspended state. This probably means that what you are seeing, is a known problem in V2.4. Cheers DaveT

    Hello Simon,
    Try (re-)creating the same user (the one that failed), but this time
    with an account template that has Mail directory (Y/N): set to 'N'.
    This should work, as it is not trying to add the user to DDS. You could
    then add the user separately to the Mail Directory.
    
    Sorry, but I can't remember exactly what we did for this in V3.0
    development, but I do remember writing a .com procedure for Create User
    (SM_CHECK_DDS.COM) which (in an inelegant fashion!) checked whether
    DDS was in stopped or suspended state. This probably means that what
    you are seeing, is a known problem in V2.4.
    
    Cheers
    DaveT