Conference iosg::all-in-1_v30

2996.0. "Error in CDA pack operation on DT SV of compound doc" by COMICS::BARHAM (Norbert:) Mon Jul 12 1993 19:01

    ALL-IN-1 3.0-1, VMS 5.5-1, CDA$ACCESS 1.5-910701

    My customer is unable to send compound documents to VMS that have been
    packed, mailed and then unpacked. She gets an error

    %oa-e-cdafpack, error in cda pack operation
    -oafc-e-srvnotavail, file cabinet server is not available

    The file cabinet server is running/enabled.
    She is on a workstation setting host to the main node of the cluster
    where ALL-IN-1 is installed.
    She believes she has CDAPAT011 installed (how do you tell?)

The precise course of events is :-

. VMSMail a Decwrite document to someone
. The recipient does extract/nohead filename.dots (this gives it RMS sematics
  of DOTS)
. DT RVC into ALL-IN-1 and file it
. Create an ALL-IN-1 IOS mail message and ATTach the file cabinet compound 
  document
. EM Send the file as an attachment to another ALL-IN-1 user
. The recipient Reads and Files the attachment answering Yes to Unpack it.
. They then DT SV to send to VMS

At this point she gets an error in CDA pack operation but I get a .doc and a
.doc_style file created.

Any ideas ?

Thanks,

CLive

>    ALL-IN-1 3.0-1, VMS 5.5-1, CDA$ACCESS 1.5-910701
>
>    She believes she has CDAPAT011 installed (how do you tell?)

    ANAL/IMAG and get the Image Id.  If you didn't have DECwindows/Motif
    installed, the id will be:
        CDA V1.4-911015
    If you do have DECwindows/Motif installed, the id will be:
        CDA V1.5-911030
    (CDAPAT011 is actually two patch kits in one - it contains CDA V1.4, and
    a patch to DECwindows/Motif V1.0.)

    So, your customer doesn't have the CDAPAT011 installed.  It may be that
    your customer *did* install it, but then subsequently installed V1.0 of
    DECwindows/Motif.  In this case you have to re-apply CDAPAT011, to pick
    up the `second' patch.

    Cheers,
        Paul.

    FYI,
    
    I had another customer with the same problem but they had CDAPAT011
    installed. They stopped and started the file cabinet servers to fix he
    problem.
    
    Strange...
    
    Clive