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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

2915.0. "Customer's dream come true, well done ATEAM :-) !!!" by TINNIE::SETHI (Ahhhh (-: an upside down smile from OZ) Fri Jun 25 1993 07:06

    G'day All,          
    
    I hope that the following EM sent to us by one of our largest customers
    in terms of "$" value will cheer all of you up :-) !!! All I will add
    is that we all know how good ALL-IN-1 engineering is and this confirms
    it all not that we needed too !!!
    
    Well done team,
    
    Sunil
    
    PS - We are going to hopefully send this to the ALL-IN-1 product
    manager.
    
    	     		**** Customer EM ****
    
    I congratulate Digital on the efforts they have put into ALL-IN-1 V3.0.
    Although we are yet to go live on our major systems on which we
    currently have over 2,000 subscribers, experience so far indicates that the
    quality of the product is very good and the installation procedure for the
    product has been raised to a very high standard.
    
    The real crunch from my perspective is in revising all of our site
    customisation.  In the past, this has been an area neglected by
    Digital, leaving the ALL-IN-1 programmer to fumble his way through.  The 
    tools now provided by Digital, the Conflict and Resolution Tool in 
    particular, have enabled this revision to be carried out much quicker than
    we have been able to do in the past.  The expected nightmare of revising 
    our substantial customisation has turned out to be almost a dream.
    
    I am impressed by the efforts of Digital's ALL-IN-1 engineering team
    and very appreciative.
    
    
    
    David McMorran
    VMS/ALL-IN-1 Manager
    State Electricity Commission of Victoria.

T.R	Title	User	Personal Name	Date	Lines
2915.1		SIOG::T_REDMOND	Thoughts of an Idle Mind	`Fri Jun 25 1993 16:08`	5
	Wow! Someone who likes the CART... I'll go into shock now T
2915.2	Preaching to the converted in here!	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Fri Jun 25 1993 18:30`	5
	Don't send it to the Product Manager, he's already convinced :-) Send it to the people who make the budgetting decisions!!!!! Graham
2915.3	Marketing and Sales	NEWVAX::MZARUDZKI	I AXPed it, and it is thinking...	`Tue Jun 29 1993 18:13`	5
	Send it to the Marketeers and have them figure out what it is all about. Mike Z.
2915.4	A very impressed customer	TINNIE::SETHI	Chin wagging at DECUS on MAILworks	`Tue Aug 17 1993 09:00`	30
	Hi All, The customer has upgraded one of his nodes and has been soo impressed this is what he said via DSINlink notes in the call notes: Service Request via DSNlink (ALLIN1 ) {1} Contact Name : DAVID MCMORRAN Please add your additional comments below. We upgraded one of our clusters to ALL-IN-1 V3.0 last weekend. The upgrade was quite smooth with no problems of any great significance. Digital has done well with its efforts in V3.0. We may be seeking support after hours for the weekend of the 4th September when we upgrade our major cluster. - more details later on that. +++++ When I finished helping him with a 3.0 question, he made sure I had read his remarks. Because of your efforts we are winning new business and this particular customer is certainly impressed. I will add that they do have a hightly customised system and had SFCP installed. My manager will be sending a copy to the powers that be. Thanks all concerned for all your efforts and thought that went into planning ALL-IN-1 IOS 3.0. Regards, Sunil
2915.5	Feedback on the MUPA	GIDDAY::SETHI	Oh what a feeling .....	`Sun Feb 27 1994 23:11`	16
	Hi All, Just to continue the good news. A customer has just upgraded to version 3.0A and he is very impressed by the quality of the upgrade procedures and the CART. A number of customers have also remarked upon the high standards that engineering have risen to and would like to congratulate you all. He also stated that upgrades are so much easier now days. Apart from the one problem that was caused by WordPerfect because it had placed the SITELINK.COM in the sources_shared directory it should have been in SOURCES_LLV. So watch out for this little catch. Regards, Sunil
2915.6	Internal Customers Notice Too	ATLANA::SHERMAN	Debt Free!	`Mon Feb 28 1994 15:03`	5
	I just upgraded a large OpenVMS cluster this past week-end, and I very enthusiastically second the sentiments in .-1 I have suffered through many iterations of ALL-IN-1 upgrades over the past several years and it is very encouraging to note the quality!! A hearty "Well Done" to all involved!
2915.7	Continuing success of IOS	GIDDAY::SETHI	Better to ask a question than remain ignorant	`Fri May 27 1994 06:15`	24
	Hi All, Continuing with the good news stories. I attended a local meeting and it was mentioned that ALL-IN-1 IOS has had new life breathed into it, since IOS was serverised. It would appear an number of our established customers are staying with IOS and new customers are buying the IOS server and TeamLinks mainly this is happening in Europe. This "Old" product has two main advantage and that is it's vintage and it's robustness, in other words people "trust" ALL-IN-1 IOS. Which translates into they really do appreciate the dedication and hard work of engineers and all who support the product. Digital has made a wise move in that they haven't put IOS on the side lines. As long as our customer have this feeling we will hold onto our customer base, otherwise we will be opening up new opportunities for our competitors to gain a share of our market. What has been great is Digitals foresight in that we gave away the TLC and have a GUI interface. Digital needs to reinforce this by making our customers aware of this fact and we are doing just that here in SPT. Keep up the good work in IOSland, Sunil
2915.8	At least someone likes us!	IOSG::MARSHALL	A glitch in reality	`Fri May 27 1994 09:32`	6
	Sunil, After all the (unwarranted) IOSG-bashing in this and other ALL-IN-1 conferences in the last couple of weeks, it's very pleasing to read your note. Thanks. Scott