| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2778.1 | Until the mail expert replies | AIMTEC::WICKS_A | Alphatraz - Coming Summer 93 | Tue Jun 01 1993 18:30 | 13 |
| Chaim,
more questions thatn answers
1) was the locked document current at say EM or WP
2) did GOLD W show you anymore the Sender usually gives more than
just an RMS error
3) is the customer patched to K605 - lots of Sender/Fetcher stuff
fixed aroung 603 or thereabouts.
Regards,
Andrew.D.Wicks
|
| 2778.2 | Answers to .1 | TAV02::CHAIM | Semper ubi Sub ubi ..... | Wed Jun 02 1993 06:48 | 21 |
| > more questions thatn answers
>
> 1) was the locked document current at say EM or WP
I really don't know. However, after the file was edited and saved, it certainly
was current in at least WP, and then it did work.
> 2) did GOLD W show you anymore the Sender usually gives more than
> just an RMS error
Unfortunately no; just the RMS error. Next time I'll try SET WATCH.
> 3) is the customer patched to K605 - lots of Sender/Fetcher stuff
> fixed aroung 603 or thereabouts.
>
Customer has a fully patched system.
Thanks,
Chaim
|
| 2778.3 | A possible explanation | IOSG::SHOVE | Dave Shove -- REO2-G/M6 | Thu Jun 03 1993 11:36 | 9 |
| What editor was used to creat the document?
If it was a non-ASCII document (WPS-PLUS, or perhaps WordPrfect), maybe
it was corrupt in some way which caused the block function of the DSAB
(which the mail sender calls) to blow up.
Editting the document could have removed the corruption.
Dave.
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| 2778.4 | WPS-PLUS all the way .... | TAV02::CHAIM | Semper ubi Sub ubi ..... | Thu Jun 03 1993 12:49 | 15 |
| >
> What editor was used to creat the document?
>
WPS-PLUS !
>
> Editting the document could have removed the corruption.
That appears to be the case in all events. The question is what type of
corruption.
Thanks,
Cb.
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| 2778.5 | It happened again - WHY ??? | TAV02::CHAIM | Semper ubi Sub ubi ..... | Sun Aug 01 1993 11:13 | 13 |
| This happened again recently at a different customer site; a specific file
could not be SENT from WP or sent as an attachment. The sender would crash with
an RMS-F-FLK error. As in the previous case, merely editing the file and
exiting solved the problem.
The document is a .WPL file. Editing/Printing does NOT return any errors.
I'd really like to understand what may be going on here. So if anyone has any
ideas, I'd really like to hear them.
Thanks,
Cb.
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| 2778.6 | Not the ful story | FORTY2::ASH | Grahame Ash @REO | Mon Aug 02 1993 10:47 | 10 |
| There's a step missing here. When the user presses Send, the document file is
copied into the shared area. When the Sender runs, it processes the shared
file - it will not go and look at the original document. So can you try and
get the exact full sequenence of events? (Then it'll be up to someone with
access to the code!)
What priority? After the user hits Send, what is the filename of the message
in the Outbox?
grahame
|
| 2778.7 | Here is sequence .. | TAV02::CHAIM | Semper ubi Sub ubi ..... | Mon Aug 02 1993 11:30 | 39 |
| grahame,
>
>There's a step missing here. When the user presses Send, the document file is
>copied into the shared area. When the Sender runs, it processes the shared
>file - it will not go and look at the original document. So can you try and
>get the exact full sequenence of events? (Then it'll be up to someone with
>access to the code!)
The sequence is as follows:
1. User created a mail message
2. Attached document A to it
1. & 2. can be replaced with using Send in WP while document A is the current
document.
3. Issue Send
4. Message is placed in OUTBOX with status SENT
5. Sender fails to post file in message router (RMS-F-FLK)
>
>What priority?
FIRST_CLASS
>After the user hits Send, what is the filename of the message
>in the Outbox?
>
Didn't check this! Too late now - next time I'll check this as well.
At this point we edit the A document (or GOLD-G it into a newly created
document). Now it works fine.
Thanks,
Cb.
|
| 2778.8 | It must be going wrong earlier | FORTY2::ASH | Grahame Ash @REO | Mon Aug 02 1993 13:47 | 37 |
| No, I'm afraid this doesn't make sense!
>The sequence is as follows:
>
>1. User created a mail message
>2. Attached document A to it
>1. & 2. can be replaced with using Send in WP while document A is the current
>document.
Yes. The call to Attach will MAKE A COPY of Document A, and place it in the
shared area. Can you check that this actually happens? EM SH on the message
will show if the message has been shared. And <get cab$.file_att[oa$curdoc]
will show you where the attachment is (I hope I got the field name right
there!)
>3. Issue Send
>4. Message is placed in OUTBOX with status SENT
Now both the message and the attachment (remember, the copy) are in the shared
area.
>5. Sender fails to post file in message router (RMS-F-FLK)
>>After the user hits Send, what is the filename of the message
>>in the Outbox?
>>
>
>Didn't check this! Too late now - next time I'll check this as well.
Yes please.
>At this point we edit the A document (or GOLD-G it into a newly created
>document). Now it works fine.
This SHOULD have no effect on the mail message.
grahame
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| 2778.9 | Send after Edit - NEW message !! | TAV02::CHAIM | Semper ubi Sub ubi ..... | Mon Aug 02 1993 14:46 | 13 |
| >
>>At this point we edit the A document (or GOLD-G it into a newly created
>>document). Now it works fine.
>
>This SHOULD have no effect on the mail message.
Perhaps I wasn't clear. After Editing the A document, we go through the ENTIRE
process again. This means NEW copies of the file are made as this is an
entirely new message as far as A1 is concerned.
Thsnks,
Cb.
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| 2778.10 | Thanks, but check anyway | FORTY2::ASH | Grahame Ash @REO | Mon Aug 02 1993 15:13 | 7 |
| OK, now I undertand the sequence of events. But it would still help to check
all of the intermediate steps. For instance, as well as checking the
filenames, try reading the whole message after it's created and after it's
sent. I'm just surprised it gets as far as the Sender before anyone notices
anything wrong.
grahame
|