| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
Hi,
Has anyone come across the following before ?
A user logs in twice as SUPPORT_DESK (ALLIN1/REENTER). On one window she
has her ALL-IN-1 screen more or less permanently on the EM II menu as this
account is constantly receiving mail. On the other window she is in an
application called ADS which is called from the BA menu.
Once in ADS she is able to GOLD-GET mail from the inbox to enter into an
ADS quote using some kind of UDP. From time to time she gets the error
message, "error opening merge file - OA$TEMP:WPSPLUS$TMP.WPL" and is
unable to continue.
Initial investigative work would indicate that this temporary file is only
created by the script file - WPSPLUS_FORMAT.SCP. Therefore it would seem
pretty safe to assume that when this error occurs when both SUPPORT_DESK
sessions are calling this script.
Any ideas on how to prove this ? or can sombody confirm where this is
actually happening ? I've been unable to reproduce the problem and need
to as I have to push this problem back to application support if indeed
it is an application problem.
Will keep investigating ...
Bruce
ps. ALL-IN-1 V3.0-1 and VMS V5.5-1
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 2703.1 | ... found a fix | SUBURB::CLEPHANEB | Wed May 12 1993 17:19 | 16 | |
The WPSPLUS_FORMAT.SCP is called by FILEFORMAT.SCP which is turn called
by WPPRINT.SCP. The ADS application dosn't appear to be at fault here, its
the sharing of the account which is causing the problem.
A fairly quick and easy solution would be to redefine OA$TEMP on entering
and exiting ADS. You would have to stop users being able to jump out of ADS
to other applications (EM or WP), rather than EXITing or you may get the
same problem. One way to achieve this would be to enter ADS with the
/CAPTIVE qualifier. Users would then have to EXIT ADS before using other
applications under ALL-IN-1.
nb. Of course, if random filenames were used by WPSPLUS_FORMAT.SCP this
wouldn't be a problem.
Bruce
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