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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

2520.0. "Distributed Shared option and new mail" by KERNEL::OTHENJ () Fri Apr 02 1993 18:26

Hello,

ALL-IN-1 v3.0 and ALL-IN-1 v3.0-1 using Distributed Sharing Option

I have just spent ages trying to get our two machines working together, so 
if anyone could try this out for me (or even better tell me reason why for 
the problem), it would be much appreciated.

The customer finds that if he uses DRM ADR and adds a remote drawer to his 
file cabinet, he cannot read his new mail once accessing this drawer.

He accesses the drawer via SDR GOLD E and when choosing option RN it says 
that there are no mail messages, even though the user knows that there is 
mail. If the user resets his drawer back to the MAIN drawer it still tells 
him he has no mail - he finds he has to exit out of ALL-IN-1 and go back in 
again before he can RN - can anyone reproduce this???

If this is reproducible, is it a known problem??

	Thanks,
			Julie
T.RTitleUserPersonal
Name		DateLines
2520.1Customisation?IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeMon Apr 05 1993 11:3511
    I don't see why this shouldn't work, since all of the mail code
    carefully goes back to the MAIN drawer before doing its work.
    
    1) Have they got a customisation somewhere, such that a pre-V3.0
    version of one of the mail forms is being used, and hence the drawer
    switch isn't being done?
    
    2) Are they sure they really do have unread mail, and it's not just the
    count is wrong?
    
    Graham
2520.2KERNEL::OTHENJMon Apr 05 1993 12:3414
    Hello Graham,
    
    Thanks for the quick respose;
    
    1) They have tried /nocust and the problem still occurs. They have also
    manually entered the commands <oa$mail_set_drawer and still find the
    same problem.
    
    2) They definitely have new mail as if they exit out and go back into
    ALL-IN-1 they do see the new mail - have you tested this out and found
    that it does work (our machines are still not able to talk to each
    other!!)         
    
    		Julie
2520.3No language?IOSG::MAURICENight rolls in, my dark companionMon Apr 05 1993 13:0217
    Hi,
    
    We did fix a problem like this in the PFR if the PARTITION record for
    the user has a blank language field. Check this out by typing:
    
    <get partition.language["[username]MAIN"]
    
    If this is the case then change the partition record:
    
    <write change partition unique_name="[username]MAIN", language="ENGLISH"
    
    This state should never happen from the UI, but could have happened by
    a customisation. Running PT (pre-test) should report this condition. 
    
    Cheers
    
    Stuart
2520.4KERNEL::OTHENJTue Apr 06 1993 11:2910
    Hi,
    
    I have since found out that this problem is due to their multi-lingual
    system. The language has been set in the partition, and reading new
    mail works on the secondary language, but not on the primary language.
    
    	Thanks for all the help, I am now tracking this problem through to
    the engineering group.
                     
    		Julie