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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

2371.0. "TM EV C the gold find key does not work" by BUSHIE::SETHI (Man from Downunder) Mon Mar 08 1993 04:57

    Hi All,
    
    A customer is having a problem with the following option under ALL-IN-1
    Version 3.0, TM EV C.  When a partial name is entered such as HARR and
    gold {L} no users are found, however if a return is entered a list of
    users is displayed.
    
    I have been looking at the trace for afew days and I just cannot see
    why this is happening.  We have tried doing a $allin1/nocustom and it's
    made no difference.  I would be grateful for a helping hand the logfile
    can be found on RIPPER::USER$TSC:[SETHI]Q21148.LOG.
    
    Regards,
    
    Sunil
T.RTitleUserPersonal
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2371.1Does it happen in a Supported Subsystem?AIMTEC::WICKS_AI dreamt I found a working printer!Mon Mar 08 1993 15:078
    Sunil,
    
    does the same happen in Mail - TM is supposed to use the same code
    as Mail on v3.0.
    
    Regards,
    
    Andrew.D.Wicks
2371.2OA$DDS_PRIME=2?AIMTEC::ZANIEWSKI_DWhy would CSC specialists need training?Mon Mar 08 1993 15:3010
        What is OA$DDS_PRIME set to?  Your mail subsystem initializes
        differently than mine.  Mine is set to 1, and everything works
        fine.  I also removed all the TM subsystem modifications last
        week, so I'm almost sure nothing has been illegally modified,
        again. 
        
        Also, if you trace this again, turn trace on earlier, so that I
        can see what happens in th scripts before SCHDMA is called.
        
        Dave Zaniewski
2371.3TM OnlyBUSHIE::SETHIMan from DownunderTue Mar 09 1993 07:4713
    Hi Andrew and Dave,

    This does not have from any other sub-system inly from Time Management
    for this option.

    The OA$DDS_PRIME is set to 2, I defined it in the users process table
    to equal 1 and had no luck.  I than changed it back and did a trace,
    the full trace can be found on RIPPER::USER$TSC:[SETHI]Q21148_FULL.LOG.

    Regards,

    Sunil
    
2371.4Quick replyAIMTEC::ZANIEWSKI_DWhy would CSC specialists need training?Tue Mar 09 1993 13:285
        The results are the same on my system with OA$DDS_PRIME set to 2,
        just fewer entries to pick from.  I might not have time to look at
        the trace for a while.
        
        Dave Zaniewski
2371.5Too much mail customization for meAIMTEC::ZANIEWSKI_DWhy would CSC specialists need training?Thu Mar 11 1993 14:017
        How about trying uncustomized forms and scripts?  Some of the
        entry forms used by the OA$MAIL_ADD_ADDR have been customized. 
        A good portion of TM has also been customized.  If it works
        uncustomized, start comparing the differences.  It will probably
        take a mail coder to find out exactly why it's not working.
        
        Dave Zaniewski
2371.6More infoBUSHIE::SETHIMan from DownunderTue Apr 13 1993 02:4920
    Hi Dave,
    
    Sorry it's taken such a long time to get back to you, we invoked
    ALL-IN-1 with /nocustom and still had no luck I cannot reproduce
    the problem on my system.
    
    To recap the problem:
    
        Enter HARR (or anyother name) and return gives a list of usernames.
        Enter HARR and gold find does not find users.
    
    The logfile can be found on RIPPER::USER$TSC:[SETHI]WOODSIDE.LOG and
    the protection is set to w:re.
    
    One thing to note they have added a C module to Time Management to scan
    for free time, I had asked the customer to remove this too.
    
    Thanks for your help,
    
    Sunil
2371.7We are auditing the system any input would be helpfulTINNIE::SETHIAh (-: an upside down smile from OzFri Apr 30 1993 01:4215
    Hi All,
    
    We have had someone from the local office on-site looking at this
    problem and we have not been able to find out why this is happening.
    
    However, this customer has been the test bed for ALL-IN-1 IOS 3.0 field
    test versions in the past and other layered products.  What we are
    doing now is auditing the system as we feel the problem may be at the
    base level of ALL-IN-1.  Does anyone know if this problem was reported
    in any of the field test version ?  This information would help us in
    narrowing down where the problem may have occured.
    
    Thanks in advance,
    
    Sunil 
2371.8Possible cause of the prob. DDS alternate surnamesGIDDAY::SETHIAhhhh (-: an upside down smile from OZWed Jul 07 1993 02:0338
    Hi All,
    
    Finally with the help of Hong we have managed to track down the cause
    of this problem.  Hong remembered a note in the previous ALL-IN-1
    conference and 1 in  the 2.3 conference, I'll refer you to 805 
    UTRTSC::SCHOLLAERT  for 2.4 and 3882 for 2.3 (I hope Jan you don't mind
    me refering to your note :-) ).
    
    It appears to be a problem with multiple surnames used in DDS definition 
    of a users record,e.g.
    
    User LANE had
    
            Given name                      : MICHAEL
            Surname                         : LANE
            Surname                         : OMC
            Surname                         : LANE,M
    
    i.e. 3 surnames defined
    
    ALL-IN-1 apparently had this searching limitation.  It appears from the
    previous notes in the above mentioned conferences this problem occured
    for the EM sub-system, however no mention was made about the TM
    sub-system.  Our or should I really my guess is that the problem was
    solved for the EM sub-system and nothing has been done for the TM
    sub-system !!!
    
    This problem can be reproduced even if the OA$DDS_PRIME logical is set
    to 1 and not just 2.
    
    If it can be confirmed that this is a now a known problem I will submit
    and SPR, could someone confirm this for me.  I thought they used the
    same code in the TM sub-system as the EM sub-system ?  Well what is a
    TM or EM between friends ;-) !!!!
    
    Regards,
    
    Sunil