| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
Hello, A customer of our has ALL-IN-1 V2.4 with several hundreds of users. Since a few months he laments that some times the file containing the text of a message disappear. After many and many attempt to isolate the trouble, it seems that there is at least one specific folder of a specific user wich can reproduce the problems as follows. Let's suppose a user USERA with the suspected folder FOLDA. A user, i.e. USERB send a message to USERA; USERA reads the message, archive the message in FOLDA, delete the READ folder and the WASTEBASKET. Now USERB deletes the original sent message. At this point USERA can't read any more the message archived in FOLDA. In a similar way: USERB send to USERA wich archive the received message in FOLDA and delete the message in READ folder. USERB dosn't delete the sent message. After that USERA delete the message in FOLDA. Now USERB can not read the sent message even if present in the index of his SENT folder. Running the TRM procedure, it creates a dummy record in SDAF. Have you any suggestion about this situation? what can we look at? Many thanks in advance for any help. Augusto
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 2130.1 | Questions | IOSG::MAURICE | Because of the architect the building fell down | Wed Jan 20 1993 13:10 | 10 |
Hi,
Are you patched up to date?
What do you mean by "archive the message in FOLDA"? Do you mean use the
archive option, or some other command?
Cheers
Stuart
| |||||
| 2130.2 | more information | MLNTSC::DALPORTO | Fri Jan 22 1993 10:06 | 14 | |
Hello, sorry for the inaccuracy of my information. As "archiving message" I was meaning "Filing Message", that means the FM option (form EMFDOC). ALL-IN-1 is version ITALIAN v2.4 BL8C4 8-MAR 1991. Thanks, Augusto | |||||
| 2130.3 | Patches needed | IOSG::MAURICE | Because of the architect the building fell down | Fri Jan 22 1993 10:49 | 10 |
Hi,
This sounds like a "usage count" problem where the count of references
to a document in the shared area is incorrect. We believe that all such
problems are now fixed, BUT you must be patched up to date. So you need
to get all the K60n patches on board.
Cheers
Stuart
| |||||