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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

2041.0. "SENDER re-try count exceeded" by HKOVC::TERENCE (From Middlesex, UWO) Wed Jan 06 1993 06:58

Could somebody please explain what does the following error mean:

    REASON: %EMD-I-SEND_COUNT_EXCE, SENDER re-try count exceeded

One of my ALL-IN-1 user sent a mail to site A and received the following
message from the postmaster at site B:

    Subject: Send Failure Notification

    ALL-IN-1 was unable to send your message off node posted on
    Message titled: RE: DEIL Offshore Claim

    REASON: %EMD-I-SEND_COUNT_EXCE, SENDER re-try count exceeded

    Any local deliveries have been made.

    Please contact your system manager for more information.

I am the system manager but I don't know what to do with it :-(

Thanx in advance

Regards, Terence

T.R	Title	User	Personal Name	Date	Lines
2041.1	Some things to check	FORTY2::ASH	Grahame Ash @REO	`Wed Jan 06 1993 10:51`	18
	It looks as if the Sender has been unable to to generate a correct message to ship to Message Router. If the sender fails on a message it leaves it on its queue, and retries (originally wrote 'retires' there!) 10 (default) times. Initially you could look at the SENT message in the user's FileCab and see if there is anything unusual about it - attachments with strange Data Types perhaps? There may well be errors in OA$MTI_ERR - probably one for each attempt the sender made. Start looking at a time soon after the user's Posted date. And possibly .NBS files in OA$MTI_DATA - if MR is complaining that the message is badly formatted (see error msgs in OA$MTI_ERR), then you could run MRNBSDMP on the .NBS files to get more info. That lot should get you started - good luck! grahame
2041.2	A bit more to Grahame's	IOSG::SHOVE	Dave Shove -- REO2-G/M6	`Wed Jan 06 1993 16:35`	14
	In theory, it should have sent you (account MANAGER) a message telling you what the filenames are of the .NBS files in OA$MTI_DATA. However, this doesn't always work (depends on the ALL-IN-1 version, which you didn't state in .0), and anyway there may not be any .NBS files, depending where in the sender code it was failing. You can obviously use $DIR/DATE (or /SINCE=...) to find the .NBS files, if any. These errors are most often caused by a failure in the dataset action routine ("DSDAB") which is called to build the text part of the message. Do you have any custom DSABs on this system (WordPerfect?) Dave.
2041.3		HKOVC::TERENCE	From Middlesex, UWO	`Fri Jan 08 1993 02:27`	8
	That message was sent to 3 persons and only 1 got bounced back. Could that be a problem on the recipient's side? One interesting point is that, the message was supposed to be sent to site A but the error message was sent back from site B. Regards, Terence
2041.4	Re-read original note - some things to try	IOSG::SHOVE	Dave Shove -- REO2-G/M6	`Fri Jan 08 1993 11:48`	13
	Check at the (failing) recipient's end: - can s/he receive any mail? Local mail (from other users on that node)? - has s/he got autoforward set? If so, is set to a valid address, or is there something "funny" in there (distribution list, garbage address)? - is his/her profile.NODE field blank (or = to his/her nodename)? If there's a "funny" nodemane in this field (for example, site-B), things go wrong. D.