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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

2034.0. "V3.0, CDA & MOTIF ???" by WARABI::ROSIC () Tue Jan 05 1993 04:36

    Hi,
    
    A customer is trying to upgrade to V3.0 and wants to use the CDA
    Converters (as provided with V3.0).  The Converters require CDA Runtime
    services.  The installation script states they need DECwindows Motif
    installed.  As they only want to convert MS-Word and WordPerfect files
    to WPS, CDA Runtime Services is a much more attractive solution. (Also
    significantly cheaper).  The local CSC is unsure whether this software
    config is supported.  Is this config supported ?
    
    What does the customer really require to use the CDA converters as
    supplied with V3.0 ?
    
    thanks,
    Michael.
T.RTitleUserPersonal
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2034.1CDAPAT011 UTRTSC::SCHOLLAERTHup Holland HupTue Jan 05 1993 07:2522
    Michael,
    
    The release notes of CDA Converto2 Library 2.0 specify which 
    version of CDA Base Services is required for which convertor.
    
    I think 1.4 is the minimum for your customer. 
    
    CDA Base Services is normally part of DECwindows. This is the version list.
    
    DECW055         contains V1.3
    CDAPAT011       contains V1.4
    DECW$MOTIF010   contains V1.5
    DECW$MOTIF011   contains V1.6
                                            
    So CDAPAT011 (which is part of the ALL-IN-1 V3.0 distribution)   
    should do it.
    
    Regards,
    
    Jan
                                                                                   
    
2034.2Marketing position regarding CDA V2.0 and ALL-IN-1SIOG::T_REDMONDThoughts of an Idle MindTue Jan 05 1993 13:0363
    Just FYI, this memo was sent out today from European Product Marketing.
    ----------------------------------------------------------------------
    From: Shane O'Neill @ILO
    
  A question we are frequently asked is why the latest version of the CDA 
  Converter Library (V2.0) is not bundled with ALL-IN-1.  This appears to be 
  causing confusion in the field as customers/accounts are now implementing 
  ALL-IN-1 V3.0. Also, there appears to be a perception in the field that 
  ALL-IN-1 V3.0 customers are now entitled to this option free under their 
  ALL-IN-1 Service Contract.  This is not the case.

  Here is an explanation of the situation:

  General situation: 

  When a customer buys an ALL-IN-1 Licence, they acquire the right to use 
  the current version of ALL-IN-1. If they are under service contract 
  (SSS or SUSL in Europe) they maintain the right to use the new releases 
  or Updates to ALL-IN-1. Eventhough ALL-IN-1 contains several bundled 
  component products, customers do NOT maintain the right to Updates of
  these components when they are not bundled with the licensed ALL-IN-1  
  product. 

  Specific ALL-IN-1 V3.0 situation:

  When ALL-IN-1 V3.0 released in June 1992 the CDA Converter Library V1.1 
  was a bundled component product. This is explicitly referenced in the 
  ALL-IN-1 spd.  Since then the CDA Converter Library has upgraded to V2.0 
  (October 1992). The time lag between ALL-IN-1 V3.0 release and CDA
  Converter Library V2.0 has meant that ALL-IN-1 customers do not benefit
  from the enhancements and additions to the recently announced Converter 
  Library V2.0 product. 
        
  ALL-IN-1 customers who have an explicit CDA Converter Library 
  maintenance contract are entitled to the new CDA Converter Library V2,
  and should have already received this via the normal update channel.

  ALL-IN-1 customers who haven't an explicit CDA Converter Library 
  maintenance contract and require Version 2.0 of the Converter Library may 
  purchase an Update License at 55% MLP discount rates, via normal Digital 
  business channels.

  Other considerations:

  The CDA Converter Library V2.0 includes significant enhancements over 
  V1.1, including support for many popular PC and MAC formats. In addition, 
  the CDA Converter Library V2.0 bears royalty obligations to a third party.
  If we Digital fail to comply with the above Licensing scheme, we are in
  serious breach of Digital's business practices and subsequently our 
  licensing agreement with third party.
                                       
  Revenue Opportunity:
  
  Document interchange is a significant customer problem that Digital is 
  uniquely positioned to solve with CDA technology.  This is of value to 
  customers (as evidenced by demand for V2 of the CDA Converter Library) and 
  represents a revenue opportunity for Digital.  Digital's offering is very 
  priced competitively against third parties in this space e.g Keyword.

  If anyone requires further information, don't hesitate to contact me.
  
  Regards,
  Shane 
2034.3CD-dist. does not have CDA v1.1COPCLU::ELINElin Christensen @DMO, DTN 857-2406Mon Mar 22 1993 14:3315
    Hi Tony 
    
    I understand your considerations, but how should we prevent customers
    with CD-ROM updates from installing newest versions of CDA and other
    ALL-IN-1 bundled products? 
    If you want to install ALL-IN-1 from the latest CD distribution kit,
    you will find CDACVTLIB020 and no earlier versions of CDA.
    
    Should we then install brand new product versions at customer sites
    with CD readers, and old versions when we do installations at sites
    with tape stations? 
    Shouldn't an ALL-IN-1 installation bought from Digital be the same
    product no matter what media the customer has?
    
    Elin 
2034.4How much patience do our customers have?AIMTEC::WICKS_AOscar the Grouch is an Optimist!Mon Mar 22 1993 16:5215
    Elin,
    
    this really is a question you should ask the Product Manager Dave Holt @REO
    We too have been asked by customers when they might expect to receive
    their CDA v2.0 tape particularly since it seems to be recommended as 
    a solution in the TeamLinks conference a lot. if there isn't going
    to be a new ALL-IN-1 release soon then aren't we in danger of annoying
    our customers even more?
    
    Is it reasonable to expect customers to await the PFR?
    
    Regards,
    
    Andrew.D.Wicks
                                              
2034.5OK to install newest versions of bundled productsCOPCLU::ELINElin Christensen @DMO, DTN 857-2406Tue Mar 23 1993 15:0750
2034.6.2 is THE answerCOPCLU::ELINElin Christensen @DMO, DTN 857-2406Fri Mar 26 1993 10:0122
    I have set note 2034.5 hidden.
    
    I have been told - from Dave Holt and Gerry Lynch - that Shane's memo
    in .2 is the valid answer, and that we cannot let customers run CDA
    v2.0 under their ALL-IN-1 v3.0 license.
    
    I still see a problem because CD-dist customers in Denmark - and in other
    European countries too - got ALL-IN-1 in their own language on CD
    distribution from November 92 which was also the first CD distribution
    with CDA v2.0.
    
    If it is not legal to install CDA v2.0, I think the ALL-IN-1 directory
    on the CD-dist should contain the legal versions of bundled software, so
    that our customers would not have to go back to the September distribution
    in order to find a legal CDA version, and maybe to another distribution
    kit to find a legal Notes version.
    It also ought to be different license PAKs so that customers would not
    be able to install product versions which they are not entitled to.
    
    As it is now, things are too confusing.
    
    Elin
2034.7ALL-IN-1 group said NO to include CDA v2.0COPCLU::ELINElin Christensen @DMO, DTN 857-2406Fri Mar 26 1993 10:4528
    I have talked with Gerry Lynch on the phone.
    
    I told him that CDA v1.1 is not bundled with ALL-IN-1 on the current CD
    distribution (I cannot find it), only CDA v2.0 is available, and that
    CDA v2.0 can easily be installed and run with the PAK from the ALL-IN-1
    kit.
    From the CDA group's point of view, this is not at all acceptable, and
    Gerry will take action on this point.
    
    The CDA group has tried to sell CDA v2.0 to the ALL-IN-1 group for
    inclusion in ALL-IN-1 v3.0, but the ALL-IN-1 group decided NOT to
    include CDA v2.0. 
    Below is what Gerry writes about this.

    Elin


<< Although there were syncronization issues with A1 V3 release, ( at least for
<< the English base version ) the A1 team made a consious decision NOT to
<< include CDA Conv Lib V2 in future releases of ALL-in-1. This was a business
<< decision. The CDA Conv Lib V2 has royalty obligations to a third party,
<< hence any product wishing to bundle it must conform to proper fiscal
<< procedure. As it stands right now All-in-1 V3 customers are not entitled
<< to free upgrade of CDA conv lib V2. I am more than willing to accommodate
<< a change to this position, should All-in-1 product management/development
<< decide to change their strategy. So if you wish to persue the bundling
<< dicsussion,  you must work the issue with A1 product management. 

2034.8It's not that we don't want to...SCOTTC::MARSHALLSpitfire Drivers Do It ToplessFri Mar 26 1993 13:4116
>> but the ALL-IN-1 group decided NOT to include CDA v2.0. 

I think I know enough about this to answer for the "ALL-IN-1 group" (of which
I am part).

We would very much like to use CDA V2.0 with ALL-IN-1.  But as with all new
versions of products that interact with ALL-IN-1, it must be certified.  We'd
look pretty dumb shipping it if we hadn't even tested it ourselves!

Unfortunately, senior management in Digital have seriously reduced the resources
available to the ALL-IN-1 group.  So, at the present time, we are not
able to perform the necessary certification.

Thus we can't officially support CDA V2.0 with ALL-IN-1.

Scott
2034.9Answers on a postcard to Product Management...HORLIX::paulI&#039;d sink therefore I swamFri Mar 26 1993 14:578
I think you'll find that the real sticking point is the royalty payment.
Ultimately, it is the answer to the question:
	``How many ALL-IN-1 customers use CDA?''
which would (IMHO) have the biggest influence on any change by product
management.

Cheers,
    Paul.