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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

1992.0. "Documents all disappeared" by BELFST::65212::dean () Fri Dec 18 1992 16:12

A customer has just reported a very unusual and worrying problem. 

One of their users experienced problems on logging into her ALL-IN-1 account
last Monday.  All of her documents had disappeared. On investigation the system
manager discovered that  all of the files were gone too and that

PROFILE.DAT
DOCDB.DAT
DAF.DAT

were there but had a creation date the same as when the housekeeping had last
run. They  have metering turned on, but it didn't show anything.

Some background info:-

1. The system was upgraded from ALL-IN-1 v2.4-1 to v3.0 on the weekend  of 5th
   December.

2. Everything appeared fine

3. Backups were taken as usual each evening

4. The next weekend (12th December) their housekeeping procedures ran as normal
   i.e.

	- Empty waste & reorg. file cab          -  8pm     Saturday
	- Reorg system files			 -  10pm    Saturday
	- Reorganise Shared Directories          -  10.30pm Saturday	
	- Reorganise Profile & Network data	 -  11pm    Saturday

5. On the Monday the user encountered the problem where all her documents were 
   missing

6. The system manager restored the users account from the friday night backup 
   and all the documents were there

7. The system manager cannot find anything which would account for what
   happened

One of the most worrying things is that this user is secretary to the Chief
Executive of this organisation and her problems there get a high profile.

Does anyone have any ideas?

Regards,     Jacqueline

T.R	Title	User	Personal Name	Date	Lines
1992.1		SIOG::T_REDMOND	Thoughts of an Idle Mind	`Fri Dec 18 1992 16:13`	3
	What messages were logged into the OA$LOG files? Tony
1992.2	No errors!	BELFST::65212::dean		`Mon Dec 21 1992 12:00`	8
	The log files just had the regular messag4es about emptying waste, reorganising the file cab.s etc. And the messages about that users account were just the same as for all of the other accounts. There were absolutely no error messages or warnings. best Regards, Jacqueline
1992.3	Any ideas on how to proceed	BELFST::DEAN	Jacqueline Dean	`Wed Dec 23 1992 09:22`	6
	I'm panicking, this problem (and the fact that we can't provide any explanation) is getting high visibilty with the customer organisation. Any ideas on what has happened? Regards, Jacqueline
1992.4	More info (as ever)	FORTY2::ASH	Grahame Ash @REO	`Wed Dec 23 1992 16:15`	18
	Hi Jacqueline, The problem is that after you upgraded from V2.4 to V3, and ran the usual weekend HK procedures, ONE USER couldn't see any documents? But this was recovered when the user's 'account' was restored from backup? Was it just one user? What was the initial error - when the user entered ALL-IN-1 and 'couldn't see any documents'? What was the error message? When the restoration was done, what was restored? The whole account? Just DOCDB.DAT? Obviously, something abnormal has happened, so getting as much of the 'trivial' information as possible is important. grahame
1992.5	The trivia	BELFST::DEAN	Jacqueline Dean	`Wed Dec 23 1992 17:38`	17
	Hi Graham, Thanks for replying. It was just one users account. When the user logged in I dn't believe they got any error messages (they're off now for XMAS). As far as I know, when the user tried doing a select she couldn't find the requested document then when she did an index there were no documents. When [.DOC0] to [.DOC9] were checked by the system manager all the WPL files were gone. Only DOCB.DAT, PROFILE.DAT, ACTITEM.DAT and DAF.DAT remained and theses all had the date of the housekeeping procedure run. When the account was restored from backup I believe that the entire account was restored, all the files docdb etc. etc. Jacqueline