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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

1969.0. "tools to capture ALL-IN-1 commands from users ?" by MSAM00::HOSOKEHUN () Wed Dec 16 1992 01:29

    Hi,
    
    I am looking for a utility to capture a user's doings in ALL-IN-1.
    
    The utility should allow me to select the users, run from a period of
    time and tell me what the users did in ALL-IN-1 during that time.
    
    Is there such a utility available currently ??
    
    This customer has about 300 users and sometimes received very weird
    complaint from users about ALL-IN-1. So he wants to run this utility to
    check on his users.
    
    Any tools out there ??
    
    REgards,
    Angeline

T.R	Title	User	Personal Name	Date	Lines
1969.1	use trace	IOSG::ECHRISTIE	Eileen Christie	`Wed Dec 16 1992 08:28`	3
	If his users dont mind being spied upon he could ask them to use input trace ... <set_trace(input, log="user.log") or use GOLD%. They would need VIEW priv in V3.
1969.2	SPY?	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Dec 16 1992 09:42`	4
	There are also various tools in the toolshed, and commercially available utilities to watch terminals from another process. Graham
1969.3		LARVAE::JORDAN	Chris Jordan, TSE - Technology Services, End-User Computing	`Fri Jan 29 1993 16:23`	7
	My customer uses something called TT-REKON (or a similar name). This allows the help desk to "take over" someone elses terminal, and either watch what they are typing on it, or else to type on the helpdesk terminal, and the user can see what happens on his terminal..... Forget "big brother" etc, this is VERY USEFUL when it comes to helping end-users with the system.