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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1955.0. "After upgrade V2.4 to 3.0 & CM Problems" by ZPOVC::CHIKLIAK () Mon Dec 14 1992 04:26

Hi,

Do not know much about ALL-IN-1, but have to support it (on the job training).

Customer have problems after upgrade from 2.4 to 3.0. :-

 1) Customer is not able to access any Digital Elements using ALL-IN-1 Manager
    account. The sequence is CM ABE. Even an I for index shows nothing :-

    Name : <Find> Key  *** shows nothing ***
    Area :

In fact ALL-IN-1 manager have got all the priviligees. 

Questions :-
=========

 1) For the system to access this information, what logical have do be defined
    if any? 
 2) Which file does it look for, for this information?
 3) Any thing I could ask the customer to try or to check.
 4) Is there something I have not done yet? I have checked documentation on 
    Customization Management but not successful.
 5) Any ideas...

 Thanks in advance...

 Chik Liak
T.RTitleUserPersonal
Name		DateLines
1955.1Probably a post-install problem...IOSG::PYEGraham - ALL-IN-1 Sorcerer&#039;s ApprenticeMon Dec 14 1992 08:4418
    This information is held in the file OA$DATA:CM$SDC.DAT. This file had
    a different name in V2.4, and it is substantially updated during the
    upgrade process.
    
    My guess would be that something went wrong during the post-install
    part of the upgrade installation. Can you check the log and see if
    there's any errors?
    
    If you don't have the log, you should just be able to run that part of
    the post-install again. Depending on what you have done since the
    upgrade, you might be able to do the whole thing again, but if you have
    started using the system, it might be safer to just do the SDC elements
    file bit.
    
    The post-install procedure is in OA$LIB:A1$POSTINSTALL.COM, and you can
    edit bits of out as required.
    
    Graham
1955.2A STARS article with explanationsCESARE::EIJSAll in 1 PieceMon Dec 14 1992 10:1314
    
    Hi Chik,
    
    There is a STARS article (actually a 'guide') with explanations of
    the CM messages during an installation. It also contains info on how to
    recover. I don't have access to STARS, but part of the title is
    'Customization Management installation messages'. 
    
    Andrew can give you the exact title (at least if he safely arrived in
    the UK ;-)).
    
    Ciao,
    
    	Simon
1955.3Not accessible to me sorry.IOSG::WICKSALeft alone in IOSG&#039;s rabbit warrenMon Dec 14 1992 12:0512
    Simon,
    
    actually I can't get to STARS from here so I can't give you the title
    of the article - it's something like "common Customization Management
    Error Messages".
    
    Perhaps someone in the CSC can post the correct title please.
    
    regards,
    
    Andrew.D.Wicks
1955.4Is the MANAGER account registered in CM?SIOG::T_REDMONDThoughts of an Idle MindMon Dec 14 1992 12:167
    Is there any possibility that the Manager's account is not included in
    the list of authorized users?  If this is the case then the manager
    will not be able to see anything from a CM ABE index (or a CM index).
    Remember that (in V3.0) CM restricts the view of elements that you can
    see to those that are stored in the areas you have access to...
    
    Tony