| If you work in the U.S. on ALL-IN-1, or sell OA here in America, you
are aware of the critical shortage of ALL-IN-1 skills in this country.
Due to some remarkably poor decisions by field management at the local
and country levels, ALL-IN-1 support has been decimated. The result is
that ALL-IN-1 is not selling. There's no one to size, configure, and
recommend solutions. Even the most basic questions can't get answered.
Here in engineering, everything is being cut back. Things like TeamLinks
and ALL-IN-1 are not disappearing (far from it), but there are some deep
difficult cuts that do make one question DEC's commitment to office.
The release of Bill Colquitt from product management is one such example.
"Are we serious about getting and keeping the ALL-IN-1 business?"
"Why is there no plan to improve the ALL-IN-1 skills of the US field?"
"If ALL-IN-1 levers 25% of US services business, why are we laying off
residents onsite?"
I don't pretend to know the answers to these questions. I do NOT think
ALL-IN-1 is going away or being put in maintenance mode or any of that
other nonsense. But the moves I've seen in the past few months ARE
consistent with a conclusion like that. And, unfortunately, many
people in the US aren't capable of seeing a world-wide picture. It's
too bad, since the rest of the world doesn't reflect the mess in the U.S.
Maybe Europe (especially) and GIA can force the US, kicking and screaming,
to admit that ALL-IN-1 isn't pointless or dead or whatever. Keep up the
good work, all of you.
I do think that the business has been hopelessly mismanaged by the
people in charge of "human beings who visit customers for a living",
i.e., sales support and services. But then, what do I know? I'm just
a short-timer who must be going through denial, anger, etc., and couldn't
possibly care about the products in which I've invested 8 years of my life.
Best of luck
Karl Barth
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| Karl has made a point. That is some of us are focused on the
product(s) while it appears that, as always, others are focused
on the people that make decisions.
It does not matter if we feel they are right or wrong. They are
human and they are in the position to make THE decisions. People
like Karl left the field to be in a position to hopefully influence
those making the decisions.
We have make it through other decisions. One was moving ALL-IN-1
Engineering efforts to Europe. I remember BRITWARE times and that
has worked out. Others such as PC ALL-IN-1, etc.., naming our
products after ALL-IN-1, and ALL-IN-1 survied.
There has always been a shortage of ALL-IN-1 skills. Very few
people in the field have been in a position to devote the majority
of their efforts in this direction. It is the way DEC does it
business. The history of ALL-IN-1 is ripe with examples on what
DEC marketing and engineering thought of SWS people. The managers
in SWS went along with marketing and engineering because they made
the decisions.
Nothing has change and ALL has changed. All of those who have left
have a new begining and a new roller coster ride. I hope they
enjoy it.
Tim
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