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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

1383.0. "PAPER MAIL and HARD-COPY Addressees" by ODIXIE::HAM () Wed Sep 09 1992 21:50

    ALL-IN-1 V2.4 with V2.3 scripts still active (probably)
    VMS V5.3
    
    For most of the accounts established for ALL-IN-1, the customer has 
    defined the default printer destination to be NL:.  Within the printer 
    configuration of the ALL-IN-1 manager a printer type NL: has been 
    defined with all fields blank.  Users are creating messages with PAPER 
    MAIL and HARD-COPY addressees which generates username.lis files in the 
    [OA] directory.  Because the default printer destination is NL:, the 
    files are created, nothing is printed and the files remain.  These 
    files remain until the user or someone with sysprv cleans up the disk.
    
    Customer would like to know if there is a way to "do nothing" with this 
    configuration.  If a PAPER MAIL or HARD-COPY addressee is encountered 
    and the user has specified NL: or blank, no copy is printed, no files 
    are created, but other addressees are sent the message.
    
    I don't know why they would want this set up this way.  I don't know 
    why it was set up this way.  I don't know why the user would have such 
    an addressee, if nothing were to occur.  Go figure...
    
    But we are here to please...
    
    Question:  Based on the described configuration above, even though the 
    NL: printer type has a blank destination, should not the temporary 
    files created by the PAPER MAIL or HARD-COPY addressee, be deleted 
    during the process?
    
    Thanks...
    
    Bill

T.R Title User Personal
Name Date Lines

1383.1 The customer is always right, except when they are wrong. SCOTTC::MARSHALL Do you feel lucky? Thu Sep 10 1992 10:57 13

T.R	Title	User	Personal Name	Date	Lines
1383.1	The customer is always right, except when they are wrong.	SCOTTC::MARSHALL	Do you feel lucky?	`Thu Sep 10 1992 10:57`	13
	The easiest solution to this is to point out to the customer the stupidity of having MAIDES = PAPER MAIL when PRINTER = NL: Make them change all the PAPER MAIL settings to NO MAIL, if that is really what they want. It doesn't surprise me at all that ALL-IN-1 has problems with such a daft setup. Quite frankly, I think ALL-IN-1 does the best it can: creates a list file, then can't do anything with it so leaves it there. If ALL-IN-1 deleted the file, we'd no doubt get CLDs about data loss (ie the mail appears to have been sent (no non-delivery message) but hasn't arrived anywhere), so I don't think we can win here. Scott

The easiest solution to this is to point out to the customer the stupidity
of having MAIDES = PAPER MAIL when PRINTER = NL:  Make them change all the
PAPER MAIL settings to NO MAIL, if that is really what they want.

It doesn't surprise me at all that ALL-IN-1 has problems with such a daft setup.

Quite frankly, I think ALL-IN-1 does the best it can: creates a list file, then
can't do anything with it so leaves it there.  If ALL-IN-1 deleted the file,
we'd no doubt get CLDs about data loss (ie the mail appears to have been sent
(no non-delivery message) but hasn't arrived anywhere), so I don't think we can
win here.

Scott