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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1349.0. "Help needed on VAXtel" by WELCLU::NICHOLL (Jeannie with the light grey hair) Wed Sep 02 1992 18:34

    Hi,
    
    Can anyone point me in the right direction.
    
    My customer has been running VAXtel for a number of years, realising 
    it is unsupported, but carrying on with it anyway.  They have 
    recently moved their machines and are getting an error which the 
    customer support centre cant interpret as they dont have the 
    knowledge or any documentation.
    
    Is there someone I can talk to so I can assist the customer.  By the 
    way, my customer is one of the largest accounts in the UK, so we need 
    to help them out.
    
    I can be contacted on 853 4348, or by mail @WLO.
    
    I have faith in getting an answer through this conference.
    
    Thanks
    
    Jean
T.RTitleUserPersonal
Name		DateLines
1349.1names in STARSUTRTSC::SCHOLLAERTAlfa readyThu Sep 03 1992 08:1411
    Hello Jean,
    
    There are a numbers of Stars artcicles about VAXtel in the OA1
    database. Have a look at there authors/reviewers.
    
    Perhaps Jill KERNEL::HOULDINGJ (who used to be Smith, ex-CSSE)
    can help you... Don't mention my name.
    
    Regards,
    
    Jan
1349.2Further pointersLARVAE::JORDANChris Jordan, TSE - Technology Services, End-User ComputingThu Sep 03 1992 10:1418
    It might be that Peter Short (London) can help you?? He used to know a
    little about VAXtel in the early days....
    
    Maybe there is a NOTES file (MAJORS::VAXTEL)?? It used to be moderated
    by UKOSC::BRUNNOCK. Of course the node UKOSC (Office Skills Centre)
    has long since gone!!, but I believe Andy still works in Reading
    somewhere.
    
    Maybe if you show the error here, we can help...
    
    Or else contact Sheila Steven @ BSO (8420-3999) and get her to ask for
    a resource from the End User Computing Service Centre - there may be
    someone who knows something....
    
    (If it involves money flowing from customer to Digital - I am suure we
    can find someone!!).
    
    Cheers, Chris
1349.3Actual Error MessageWELCLU::NICHOLLJeannie with the light grey hairThu Sep 03 1992 10:4116
    Hi,
    
    Thanks for all of the pointers, I will follow them up today.
    
    The error message is as follows:
    
    Error 2 Reading from Telex Box
    %SYSTEM-F-HANGUP, DATA SET HANGUP
    
    My own and the customers intepretation is that it is probably a 
    hardware fault, but we would like confirmation as to exactly what the 
    problem is.
    
    Thanks again
    
    Jean
1349.4Problem ResolvedWELCLU::NICHOLLJeannie with the light grey hairThu Sep 03 1992 16:2611
    Hi all,
    
    Thanks for your efforts, I have now resolved the problem thanks to 
    your prompt responses.
    
    I have a happy customer now, which makes me happy.
    
    Regards,
    
    
    Jean