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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1229.0. "Mail stays in INBOX, but READ..." by SHALOT::LANPHEAR (Take the tide one wave at a time) Wed Aug 12 1992 21:13

    Our customer reported an interesting occurance...  One user (that they
    know of) reported that twice in the last month, when they were reading
    new mail from II, it left the message in the INBOX, but made the status
    READ.  I saw the second occurance today.  The message is just as they
    say, still in the INBOX, but status READ.  If I read it, it stays in
    the INBOX.  I used DOCDB to change the status back to UNREAD, and
    then when I read it, it went into the READ folder.  For the document,
    Type was MAIL, Deletable was Y, Modifiable was N.
    
    Has anybody heard of this, and could it just be some form of pilot
    error?  The user is immune to watchdog/hitman, so their process
    wasn't nuked...
    
    The site installed patches up to K603 (and WPS-PLUS V4.0 TPFH [Thanks,
    Andy]) about a month ago...  VMS V5.5A about two weeks ago.
    
    						Cheers, Dan'l
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1229.1IOSG::WDAVIESThere can only be one ALL-IN-1 MailThu Aug 13 1992 10:099
    Once READ it won't be transfered on reading - for example some weird
    people use their inbox as a to-do list (ducks as a thousand hardcopy
    manuals come flying my way :-))
                                   
    But that's not  to say the original operation wasn't a bug - no
    Personal Assistant being used ? DId they answer it ? was it first ,
    last or middle ? Has it happened since ?
    
    Winton
1229.2Stranger things have been known...SCOTTC::MARSHALLPearl-white, but slightly shop-soiledThu Aug 13 1992 10:484
Are you sure that the user didn't (accidentally) refile it back into the INBOX
after reading it?

Scott
1229.3Manual coming Winton's way!IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeThu Aug 13 1992 11:5013
    I do what Winton says all the time.
    
    If I read something I want to have in front of my eyes for later
    attention, I RFD it back into the INBOX. The automatic refile into READ
    after reading (or printing) only happens when the status is UNREAD (or
    probably NOTED) as you discovered. Interestingly if you RFD into INBOX
    whilst still in read, then it gets moved *back* to READ when you exit
    read! This is a known bug BTW.
    
    I would still go for it being done by the user on purpose unless they
    absolutely swear otherwise, and even then..... :-)
    
    Graham
1229.4Guilty till Presumed Innocent ? ;-)IOSG::WDAVIESThere can only be one ALL-IN-1 MailThu Aug 13 1992 12:035
    I know its bad to give users the benefit of the doubt, but surely the
    user would know if they did RFD INBOX - I mean its not an easy slip to
    make.                                                              
                               
    Winton
1229.5Probably not user, maybe MASS11SHALOT::LANPHEARTake the tide one wave at a timeThu Aug 13 1992 19:3014
    I talked with the user, and RFD INBOX is out of the question.  I'm not
    sure he knows to enter commands while (whilst) the read is active, so
    I'll have to find out more information (i.e. if he uses XR, or what).
    
    One important thing I forgot to mention (don't throw anything at me) is
    that they have MASS11 integrated, and I'm not sure if it affects the
    READ script/ND or not.  I know I just fixed a bug in the send script... 
    So it could be a bug, but not a vanilla ALL-IN-1 bug...  If nobody else
    has reported it, it's probably nothing to worry about.
    
    Re: .3 (RFD INBOX)  I know the Mexican does that; maybe it's a habit 
    he picked up at IOSG?
    
    						Thanks, Dan'l
1229.6INBOX to another Drawer??LARVAE::JORDANChris Jordan, TSE - Technology Services, End-User ComputingWed Jan 27 1993 12:3215
    RE: .3 and Graham Pye:
    
    I am glad you re-file things back into your INBOX - maybe you can
    answer the problem my [large!] customer is getting....! (Roxane says:
    Can Nigel fix it for her?)
    
    Once the document / message is re-filed back into the INBOX, it is NOT
    possible to RFD it to another drawer directly from the INBOX. (The code
    is looking at the fact it is in the INBOX - not at the fact it has an
    UNREAD status???).
    
    ALSO it is not possible to RFD the message when you are reading it
    (Status = NOTED) to another drawer.
    
    Cheers, Chris J
1229.7Works for me!! Stuart???IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeWed Jan 27 1993 13:265
    Well I just tried this, and it works for me.
    
    Perhaps we fixed it in the PFR that I'm running.
    
    Graham
1229.8Works for me tooIOSG::MAURICEBecause of the architect the building fell downWed Jan 27 1993 13:301
    And I've just tried it on a V3.0-1 system!
1229.9doesn't work on my 3.0-1!LARVAE::JORDANChris Jordan, TSE - Technology Services, End-User ComputingThu Jan 28 1993 11:2024
    Well we are using V3.0-1, and I am testing with /NOCUST as well....
    
    Try this:
    II - list inbox
    R - read a message, and then return to the index form
    RFD INBOX - re-file it back into the INBOX
    RFD return to bring up the form, and specify a different drawer.
    	On both customers and my internal system I get an extended RMS
    	message or a File Cabinet Object does not exist.
    
    ALSO try:
    II List Inbox
    R - Read a message, but do NOT return to the index form
    RFD return while reading the message - what is the form that is shown??
    	CAB$REFILE (internal UK Core ALL-IN-1) does not show a drawer.
    	FC$REFILE (customers V3.0-1) does show a drawer.
      If I specify a drawer (on the customers system!!) I get a "File Cabinet
    	Object does not exist" message.
    
    Are these niggles important?? Not really, but they do seem to be THE 
    ONLY THING that is preventing my customer from rolling out V3.0-1 to 
    their 12,000 users.....!!
    
    Cheers, Chris
1229.10IOSG::MAURICEBecause of the architect the building fell downThu Jan 28 1993 13:0211
    Hi,
    
    Yes, I was (once again) tring it on my V3.0-1 system where I had
    omitted to relink the File Cabinet Server. 
    
    The obvious follow-up question is what the consequences would be if
    your customer did the same. I don't know the answer.
    
    Cheers
    
    Stuart