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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1024.0. "Empty Current Item Block" by MCIS2::CLAYBROOK () Fri Jul 10 1992 16:46

    I installed Allin1 V3.0 this week and all went fairly well, alot better
    than I thought. I have one user though with a problem I can't figure 
    out. When she gets into Allin1, she has an empty Current Item Block. 
    and an error on the bottom of the screen saying no such Drawer. It's that
    way throughtout the account, WPS, FC, EM, etc... She can't do anything
    in Allin1. I've looked at all the setups and details and all seems 
    normal. I'm fairly new at being an Allin1 System Manager. Any help
    would be appreciated.
                                                   Dan
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1024.1A few ideas...IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeFri Jul 10 1992 16:5319
    Dan,
    
    The partition seeding must have gone wrong for the user's account. Have
    a look in the log file in OA$LOG.
    
    In any case, a possible cause is that there's something wrong with
    their profile record. Have a look at the language and directory fields
    and make sure they have sensible things in.
    
    Then delete the FILECAB.DAT file from their directory and get them to
    try again.
    
    If that doesn't work, you need to reseed the partition for that user.
    There's other notes in here teling you how to do that.
    
    Graham
    
    PS Oh, and please spell the name of the product ("ALL-IN-1") correctly,
    all in capitals - Thanks!
1024.2reseedMCIS2::CLAYBROOKFri Jul 10 1992 19:229
    Sorry about the mis-spell.
    
    Is this what your talking about when you say reseed the partition and if so
    where in the managers account do I do this? Just trying to make sure.
    
    The language and dir. fields were okay so I didn't delete the 
    FILECAB.DAT.
    
                                                 Dan
1024.3I second Graham's ideaCHRLIE::HUSTONFri Jul 10 1992 19:3817
    
    What usually causes this is that the drawer name in the filecab.dat 
    does not have a matching name in OA$DATA_SHARE:PARTITION.DAT. 
    I second Graham's suspicion that the seeding for this user went
    wrong someplace. 
    
    Check the log he mentioned, and see what it says for that user.
    You can use the partition seed tool to re-seed a single user.
    It sounds like either the seeding didn't go, or the seeding used
    the wrong name for the drawer.
    
    Another thing you could do to look at the drawer names is have
    the user do an IAD, this will show all the drawers in the partition
    that the user has access to. 
    
    --Bob
    
1024.4What they didn't explicitily sayAIMTEC::WICKS_ADEC Mail Works for ME sometimesFri Jul 10 1992 20:2115
    Dan,
    
    The log file GAP mentioned but didn't name is called
    OAFC$PART_SEED.LOG in OA$LOG.
    
    The way to reseed the user is from any ALL-IN-1 menu type 
    <DO OA$LIB:OAFC$PART_SEED.SCP
    but first you should type
    <GET #OAFC_SEED_USER="USERNAME"
    where you replace username with the actual username of course.
    
    Regards,
    
    Andrew.D.Wicks                                       
    
1024.5UnsuccessfullMCIS2::CLAYBROOKFri Jul 10 1992 20:426
    Well I tried to reseed the partition and it didn't work, then someone 
    wanted me to try it again and I got this error:
    
    RMS Error has occurred. Refer to extended status for RMS error code
    
                                            Dan
1024.6Check protections ...AIMTEC::VOLLER_IGordon (T) Gopher for PresidentFri Jul 10 1992 20:5113
    Dan,
    
    	Check the protection on the ALL-IN-1 Subdirectory directory file.
    
    	Eg:	$DIRECTORY/SECURITY [ALLIN1]MGR.DIR
    
    	Ensure that the SYSTEM has all access. If not the partition
    	seeding will fail. After setting the correct protection just run
    	OAFC$PART_SEED again as per Andrews instructions.
    
    Cheers,
    
    Iain.
1024.7Set the protectionMCIS2::CLAYBROOKFri Jul 10 1992 21:275
    Well I had to change the protection like you said and then I reseeded
    the partition again and I received the same error plus it said no such
    Drawer, which is what it says when you get into this account where the
    Empty Current Item Block is.
                                                      Dan
1024.8should do the trick ?IOSG::STANDAGEOink...Oink...MoooooooooooooooooooooooooooooooooSun Jul 12 1992 19:3915
    
    
    Dan,
    
    Note 956 discussed the *exact* problem you are having. 
    
    In that instance, the FILECAB.DAT for the unfortunate user was deleted
    and that rectified the problem (as a new one gets created when the user
    re-enters ALL-IN-1)
    
    Give that a try...
    
    Kevin.