Conference iosg::all-in-1_v30

I've seen a somewhat similar problem before.  It was caused by the site
having a command file which started all queues executing before the
ALL-IN-1 startup command file. 

This resulted in the OA$FORMATTER queue being started before the logical
KOA$HEAP_SIZE was defined, and therefore the KOALA heap size was 0 bytes. 
This meant that WPS-PLUS formats would fail.  However, ASCII formats would
still work because they do not use routines which require KOALA heap
storage. 

If the OA$FORMATTER queue was stopped and restarted some time later the
logical KOA$HEAP_SIZE had been defined and so a KOALA heap of sufficient
size was created and WPS-PLUS formats would work. 

Ask the customer if they are starting the OA$FORMATTER queue before the 
ALL-IN-1 start-up is performed.  Also, what happens if the very first 
background format job is for ASCII and not WPS-PLUS formatting?


Richard

    Hi,
    
    I also have a customer with the same problem as .0. I have checked
    that OA$FORMATTER is not starting before ALL-IN-1 startup procedure has
    finished.  They are using the standard startup for ALL-IN-1 Version
    2.4 SYS$MANAGER:A1V24START.COM, KOA$HEAP_SIZE is defined as 96000,
    then the formatter queue is started.  ALL-IN-1 startup is submitted
    to a batch queue.  This is a VMS Version 5.4-3 system.
    
    When the first job is submitted the job is retained on error, the
    details are
    
    Server queue OA$FORMATTER, on VAX::, mounted form DEFAULT
        /BASE_PRIORITY=4 /DEFAULT=(FEED,FORM=DEFAULT) /OWNER=[SYSTEM]
        /PROCESSOR=OA$FORMATTER /PROTECTION=(S:E,O:D,G:R,W:W) /RETAIN=ERROR
    
      Jobname         Username     Entry  Blocks  Status
      -------         --------     -----  ------  ------
      PROBLEM_RISK_ELEMENTS__PORTFOL
                      HATTON         595       9  Retained on error
        %NONAME-E-NOMSG, Message number 092F872A
        Submitted 14-JUL-1992 13:01 /NOBURST /NOFLAG /NOFEED /FORM=DEFAULT
        /PARAM=("OA$PARAMS=000,PRINTER2,LN03,1,TEST3","OA$FMTCTL=2")
        /PRIORITY=100
        File: _$1$DIA1:[VAXUSERS.HATTON.A1]HAT005593.WPL;1 /NOBURST /DELETE
        /NOFEED/NOFLAG
    
    I could not get any details from accounting because they have enabled
    interactive process only.  However OA$FORMATTER as produced a dump file
    and I managed to get a few details from the dump file.
    
    $ analyze/process/full SYS$SYSROOT:[SYSEXE]OA$FORMATTER.DMP
    
    The command e/i @pc it gave the following details
    
    000D2D67:       MOVB     B^0FF(R1),B^13(R3)
    
    Also did an analyze/image and to check the image identification
    information 
    
            Image Identification Information
    
                    image name: "OA$FORMATTER"
                    image file identification: "ALL-IN-1 V2.4"
                    link date/time: 24-NOV-1990 14:42:23.95
                    linker identification: "05-05"
    
    I cannot find anything in Stars nor in previous notes.  If you require
    further information I shall be pleased to enter it.
    
    Thanks for your help
    
    Sunil
    
    What ever happened to the paperless office ?  Printer problems give me
    the :-(. 
                        

Sunil,

1.  Does the creation date of the OA$FORMATTER.DMP file indicate that the 
    dump occurs when the first job is submitted to OA$FORMATTER queue.

    From the SHOW QUEUE information it appears that OA$FORMATTER is
    reporting the error returned to it from the WPS-PLUS formatter routine,
    and is doing what it is expected to do. 


2.  What happens if the first job sent to OA$FORMATTER is an ASCII format?
    It would be useful to know if it is the first job or the first WPS-PLUS 
    format job which fails.


Richard

    G'day Richard,
    
    Having looked at the date of creation for the dump file and the date of
    the first job.  The dump occured soon after the job was submitted.
    
    The customer is re-booting the system this weekend.  I have asked her
    to create a file within ALL-IN-1 using EDT as the editor and print it. 
    Then print a WPS-PLUS file.
    
    At each stage I have asked her to check for any error and do a show
    que/dev/full oa$formatter.  If a job does stall check for a dump file.
    
    Hopefully I'll have some more details for you soon is there any more
    information you require ?
    
    Thanks
         
    Sunil

Sunil,

Could you also get the customer to try the following.  After the system is
booted, ALL-IN-1 is started and OA$FORMATTER is running stop and restart
the OA$FORMATTER queue by doing:

	$ STOP/QUEUE/NEXT OA$FORMATTER
	$ START/QUEUE OA$FORMATTER

This will cause a new copy of the Symbiont image to be started.  I want to 
find out if the problem occurs every time OA$FORMATTER is started or only 
when it is started as part of a reboot and restart of ALL-IN-1.


Richard

    G'day Richard,

    The customer re-booted the system this weekend and carried out the
    tests as requested.

    1. An ASCII file was printed as the very first file and it printed
       okay.  Then a WPS-PLUS file was printed and it was retained on error
       as before.  The customer did a STOP/QUEUE and START/QUEUE and sent
       another WPS-PLUS document to be printed this was retained on error
       and had an error message of %NONAME-E-NOMSG, Message number
       092F868A.

    2. Re-boot number two the customer did a $ STOP/QUEUE/NEXT OA$FORMATTER
       and START/QUEUE OA$FORMATTER.  A WPS-PLUS document printed okay.

    Thanks for your help
    
    Sunil

>    1. An ASCII file was printed as the very first file and it printed
>       okay.  Then a WPS-PLUS file was printed and it was retained on error
>       as before.  The customer did a STOP/QUEUE and START/QUEUE and sent
>       another WPS-PLUS document to be printed this was retained on error
>       and had an error message of %NONAME-E-NOMSG, Message number
>       092F868A.

Could you use ALL-IN-1 Job Services to get the job information so that the 
WPS-PLUS error id 092F868A is converted to a text string.


Richard

    G'day Richard,
    
    1. result from test 1 printed ASCII file first than WPS-PLUS
    
    The text string was converted to the following
    
     Retained job reason:
         %WPSPLUS-E-GENERIC_MSG_TRA, Error occurred during operation
    
    2. Another job had the following error
    
     Retained job reason:
         %WPSPLUS-E-SHARING_NOT_ALL, Cannot share files
     
    Thanks
    
    Sunil

From the information you have supplied the only consistent thing I can see 
is that the problems occur only with the WPS-PLUS Formatter.  Since these
problems do not occur on most system I can only guess that there is 
soemthing about the way your system is set up that causes the WPS-PLUS 
formatter to have problems.

I suggest you ask in the WPS-PLUS conference to see if anyone can suggest 
what types of problems cause the WPS-PLUS formatter to report the errors 
you have seen.


Richard