[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

915.0. "CAN'T DELETE MAIL FROM INBOX" by SWETSC::SANDSTROM (Elisabeth Sandstr�m) Tue Jun 23 1992 16:17

Problems with deleting old mails
--------------------------------

I have a customer who has problem to delete old mails
from his inbox. He has already read 2 of the mails but
the other 3 are unread! The mail are dated June 16 and that
day, DDS was installed. Today there is no problem sending,
reading and deleting mail.

Does anybody has any suggestion what to do with the 
old document? We have tried with SM MM RUC and also checked
the delete flag with <get cab$.delete[oa$curmes] - but the
flag was set to "J"!

Appreciate a prompt reply,
Best Regards,
Elisabeth

T.R	Title	User	Personal Name	Date	Lines
915.4	More info	SWETSC::WESTERBACK	Mimsy were the borogroves	`Wed Jun 24 1992 14:19`	12
	Ok, I only had second hand info when entering .2. This is it: These mails can be seen when doing an index of inbox. If you do Gold SH or R it says "you have to choose a document first", Gold F just puts the same document as CURDOC as before doing index. If you try to SELect from EM menu, and do Gold L on title you get a list of documents, but here the title field is blank, you only see the document number. If you choose one of them, it says there is no document with that title. Hans
915.5	OK, with the docnum, go to DOCDB (do not pass GO...)	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Jun 24 1992 15:36`	10
	OK, if you can see the document number, and we know the documents are supposed to be in the INBOX, then you can call up form DOCDB and maybe see what the problem is. (I assume you know that the fixer will be the same as the docnum, since INBOX is a FIFO folder. Normally you would turn the docnum into the fixer by subtracting it from 1,000,000.) Most likely the file doesn't exist, or it points to an incorrect or undefined shared area logical. Graham
915.8	I think I've seen this	RTOEU::JGIBBONS		`Thu Jun 25 1992 09:16`	17
	Sounds like a problem I have had. The fixer field was not the document number, but was 100000-docnumber and since ALL-IN-1 knew that the inbox should have the docnumber as the fixer it couldn't handle it. I don't know how the situation occurred at my sight, but it covered all mails that went into German accounts (on a multi-language system, English accounts unaffected) over about a half a day. We spent ages trying all sorts of things and eventually gav up and said to the users that since they could see the original senders and the title from an index of the inbox they should get the mail reset. When they had everything back we manually deleted all the unreadable mails from the account via the DOCDB form and reset the mail count. It was HIGHLY labour intensive.