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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

876.0. "Cancel sent message?" by STKHLM::TCPC06::cjonsson () Tue Jun 16 1992 13:41

Hi,

A customer is asking for the possibility to cancel an already sent message, 
the same functionality as the option "Cancel deferred message", at the EM 
menu.  As far as I know, the only chance to do that is to do it from within 
the Message Router, and this is not preferable to neither Sys Mgr or the 
users.

Is this a first time question or does anybody know how to solve this?  

Best Regards

Carina Jonsson


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876.1IOSG::WDAVIESWinton Davies,IOSGTue Jun 16 1992 14:2527
    One possible implementation of this is the X400
    'OBSOLETE' msgid - say for instance you send a message saying 'you are
    all fired', and then change your mind, you could send out a mesage
    saying 'You are all getting a raise !' - which would obsolete the
    previous one - and the UA could then delete the original one (possibly
    unread).
                                 
    In physically removing them, then trying to stop it in message router is
    virtually impossbile.             
                                      
    Secondly, if it was a local addressee, then it is delivered as soon as 
    it is sent in many cases. The only way you could stop it (currently)
    is to delete the sender record by hand if it was sent by 2nd class mail
    or by deleting it from the Pending File (again currently by hand).
    Both of these are paticularly sensitive security areas..  
                                                  
    o If the Customers need is to countermand a mail message, then I sugegst
    hitting ALL-IN-1 product management to ensure that X400 functionality
    is developed....                
                                    
    o If the customers need is to mop up a mistake, then
      they haven't much of a chance ...  I can only suggest that 
     they customize their system so they can't "Send" without 
      (a) Reviewing and confirming their mail   
      (b) Confirming the addressee list....     
                                                
    Winton                                      
876.2It just doesn't make senseSHALOT::NICODEMWho told you I'm paranoid???Tue Jun 16 1992 19:2531
	The problems with canceling something already sent have been discussed
in detail in the past.  Rather than look at the technical "difficulties", though,
I'd just like to remind those who ask for something such as this of the confusion
that such an option could provide.

	When mail is sent in ALL-IN-1, much of it is *immediately* available to
the addresee -- that is, all first-class local mail, any VAXmail, etc.  So 
before ALL-IN-1 even returns to the sender after doing the 'S' option, the
addressees already have access to that mail.  Which means that they can read it
at any time.

	Canceling would have to implement some scheme, therefore, to determine
who *hadn't* yet ready their mail, and "remove" the pending message.  Yet a
message sent to a list of users could be read by some, and not noticed by others,
causing great confusion.

	Furthermore, mail that is *not* local ALL-IN-1 mail (e.g., network mail,
VAXmail, X.400 mail) may have already left the system (i.e., the sending node).
What does a "cancel" mean in that context?

	I tend to agree with those who liken the situation to the U.S. Mail:
you can seal and stamp the envelope and leave it on your desk, and still have
total control over it (i.e., deferred send); but once you drop it in the box,
it's gone.  In that situation, I'd have to follow-up (either by phone, or another
mail message) to the individual, letting them know that my first message was no
longer valid.  This is probably the best approach in ALL-IN-1 as well.  (In fact,
using the ALL-IN-1 Personal Assistant, the follow-up message could even be sent
with some keyword to indicate to the recipient that they ought to read this
message *first* -- just to get a plug in for APA 8^) ).

	F