| Title: | *OLD* ALL-IN-1 (tm) Support Conference |
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 |
| Moderator: | IOSG::PYE |
| Created: | Thu Jan 30 1992 |
| Last Modified: | Tue Jan 23 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4343 |
| Total number of notes: | 18308 |
Hi:
I would like to know if anyone else has encountered this situation:
A customer gets their ALL-IN-1 update, but they do not get full
WPS-PLUS documention (Apparently, the most recent version of WPS-PLUS
does not ship with a full doc update). They did not uprade their WPS-PLUS
to version 4.x when it became avaiable for ALL-IN-1 V2.4, so now they
find that their documentation is not appropriate for the version that
is on the distribution media.
This is highly frustrating to the client, and I would like to know if
this is an isolated incident.
Thanks
-Krys
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 798.1 | Ask Product Management? | IOSG::PYE | Graham - ALL-IN-1 Sorcerer's Apprentice | Thu Jun 04 1992 10:00 | 9 |
You probably ought to take this up with product management, and they
aren't in this conference very often.
Try the Corporate Prduct Manager (Bill Colquitt @ ZKO) or if there's
another PM for Canada, try them.
Graham
PS If it was winter, I'd offer to come out and help personally!
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| 798.2 | ? | UTRTSC::SCHOLLAERT | Sweden, here we come | Thu Jun 04 1992 10:38 | 31 |
Krys,
> WPS-PLUS documention (Apparently, the most recent version of WPS-PLUS
> does not ship with a full doc update).
It does. Its in the new fancy format (without the binders stuff).
>They did not uprade their WPS-PLUS
>to version 4.x when it became avaiable for ALL-IN-1 V2.4, so now they
>find that their documentation is not appropriate for the version that
>is on the distribution media.
As a workaround they can pull the documentation from the
option kit distribution (OAWDlanguage024.A)
[OAWDOC]PRINTER_CHAR.PS;1
[OAWDOC]PRINTER_CHAR.TXT;1
[OAWDOC]PROP_PRINT_GUIDE.PS;1
[OAWDOC]PROP_PRINT_GUIDE.TXT;1
[OAWDOC]RELEASE_INSTALL.PS;1
[OAWDOC]RELEASE_INSTALL.TXT;1
[OAWDOC]USER_REFERENCE.PS;1
[OAWDOC]USER_REFERENCE.TXT;1
The ALL-IN-1 documentation in bookreader format is also updated
for WPS-PLUS 4.x.
Regards,
Jan
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| 798.3 | CAS then SDC ! | KAOFS::R_OBAS | Mon Jun 08 1992 14:57 | 13 | |
Re:.0
This is not an isolated incident. We get a lot of this incident.
You're best approach is to verify with the local CAS, as to what your
customer should be receiving, then get in touch with Leslie Henri,SDC in
Kanata and make her aware that your customer is being neglected as far
as updates is concerned. (depends on what the CAS people will tell
you).
TTFN
ricardo
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