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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

778.0. "EVENT lost by scheduler - attendee has it .." by TAV02::CHAIM (Semper ubi Sub ubi .....) Tue Jun 02 1992 07:40

A customer running ALL-IN-1 V2.4 has described the following problem:

USERA creates an event and makes USERB an attendee. USERA immediately edits
this event to change the description. USERB answers YES that he will attend

At this point, the event has disappeared from USERA's calendar. On the other
hand, USERB has TWO events scheduled (from USERA) in his calendar.

I could not find any apparent corruption in either of USERA's or USERB's
calendars. I could see in USERA's OUTBOX folder the two messages that were sent
to USERB; the first one announcing the event, the second one modifying it. I
also see USERB's answers in USERA's READ folder.

Thanks,

Cb.
T.RTitleUserPersonal
Name		DateLines
778.1Similar problem response from STARSAIMTEC::ZANIEWSKI_DWhy would CSC specialists need training?Tue Jun 02 1992 14:0268
Updating An Event Does Not Notify The Attendees


COPYRIGHT (c) 1991, 1992 by Digital Equipment Corporation.
ALL RIGHTS RESERVED. No distribution except as provided under contract.

COMPONENT:  ALL-IN-1 CLASSIC                               OP/SYS:  VMS       

SOURCE:  Customer Support Center/Atlanta  USA
 
SYMPTOM:
A user creates an event with attendees.
The user then goes back to the event and adds additional attendees.
The user then edits that event.
If he edits the event, before the attendees have read their mail, the
attendees receive the first message with the original date and time
of the event, however they do not get another "rescheduling" message.
     
This has been duplicated.
     
WORKAROUND:
     
VERSION INFORMATION:
     
Operating System and Version(s): VMS 5.4
Layered Product/Component Version(s): ALL-IN-1 2.4
     
DIGITAL RESPONSE:

This problem has been reported to Engineering.

\ Additional Information:
\      
\      
\      
\      

\ ###############################################################
\ 
\ ENGINEERING RESPONSE:
\ 
\ **CAUTION**  This information has not been verified by the CSC.
\ Please use discretion when discussing it with customers.
\
\ Resolution description
\ 
\ Thank you for your SPR.
\ 
\ You describe a problem in Time Management where a user creates an event
\ with attendees and then subsequently adds more attendees and edits the
\ event.  If attendees have not read the TM request before the event is
\ edited they do not receive the rescheduled meeting details.
\ 
\ This problem is a restriction in ALL-IN-1 V 2.4.
\ 
\ When using TM it is important that requests and updates are read in
\ sequence in order to avoid corruptions in the files.  If an attendee reads
\ the changed event before reading the original TM notice, for instance, his
\ calendar will record the original event, and not the change.  Thus it may
\ appear that he did not receive the rescheduling message.
\ 
\ We thank you for your interest in and use of ALL-IN-1.
\ 
\ ******************************* FOR INTERNAL EYES ONLY************************
\ \* This problem is not so severe in ALL-IN-1 V 3.0 but there are still
\ \* difficulties if the messages are not read in sequence
\ \*
\ ******************************* FOR INTERNAL EYES ONLY************************
778.2Similar but not exactly the sameTAV02::CHAIMSemper ubi Sub ubi .....Tue Jun 02 1992 17:4320
The problem described in the STARS article is similar in that no doubt the
attendee was unable to reply before the second mail announcing the modification
was sent, and I have no way of knowing which one he read and answered first.

However, the results are entirely different. At our customer site, the original
event is no longer present in the schedulers calendar and the attendee has TWO
discrete events in his calendar (with the original scheduler).

The manager called today and said that another user scheduled a meeting and she
was notified that notification has been sent, but NONE of the expected
attendees received any event notification. I don't know if this problem and the
original problem are in any way connected.

I will be making another on-site visit tomorrow late afternoon.

Any ideas/suggestions/etc. are graciously appreciated.

Thanks,

Cb.